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Chimney & Fireplace reviews in Gaithersburg

  • F
    Steve the Fireplace Guy
    Don���t use this business if more than 1 service call is needed. First call was good and Steve appeared friendly and professional. However, needed a follow up call. Over the last 4 months, it has been impossible to communicate with him. Have left numerous emails, phone calls, text messages, and website submission. Has not responded to any of my attempts to schedule further service. Job still unfinished.
    - John S.
  • A
    American Professional Chimney & Masonry
    These guys were great. They did a quality job at a fair price. I had other companies come for estimates and they would not address the one chimney which was high. I highly recommend APC&M and I will not call any other company for chimney work, if needed, in the future.
    - suzann b.
  • A
    Steve the Fireplace Guy
    I had two vent-less gas fireplace and needed to be check for safety and cleaning. I scheduled it during the time they were running their specials. I also get a discount for cleaning more than one fireplace. Kyle came on time and worked on the fireplaces. One fireplace was a bit dirtier than the other (which we don't use at all last winter). We don't use our main fireplace but maybe 4 times per year so I knew they could not be very dirty. Kyle also replaced the batteries in the control located in the fireplace. Kyle was very professional and pleasant. He put a cover over my fireplace and floor to keep the dirt away from my light carpet and hardwood floor. I would probably use them again but I do think they are expensive even with all the discounts
    - Suk A.
  • F
    Chimney.com
    Awful! No show! Rescheduled 4 times. Very disappointing for us. We had Terminex service to get the wasps out of our outside gas fireplace vent and stop them from traveling through the vent into our kitchen. We shared that it was an urgent call to replace the outside vent with a wasp resistant cover to ensure the wasps stopped coming into the vent into our house, along with servicing the gas fireplace. Terminex did a fantastic job and came three times to combat the wasps. Thankfully the wasps are gone for now. Chimney.com knew we were having this problem and did not show up - 4 times! We learned they only have one gas expert and he was a no show with no call the first date, canceled second date because he was too far away, third date his baby was born so we certainly understood that time, and, the forth guaranteed show for today did not happen. Victor who scheduled and promised service today by 7-8am (which we were up bright and early for after we had a family ER emergency the day before), and, I am nursing that family member at home today)-- didn't even call ahead to inform me that the gas tech had taken family leave to be with his wife and new baby who was born 2 days ago. Certainly I understand and sent congratulations to the tech on his new baby and taking family leave. However, Victor did not afford us the consideration of a call yesterday or even this morning to inform me that service would not be sent to us today...again. I was waiting since 7am, I finally called at 8:45am to find out if we would be receiving service today. Victor returned my call and that is when we were informed. This is not acceptable customer service. We will not be calling again for service, nor can we recommend this company to others for the reasons shared above.
    - Lori S.
  • A
    Bromwell's The Fireplace People
    Bromwell's recently installed a gas fireplace insert at our home in Montgomery County, Maryland. Every step of the process was smooth- -initial visit to the showroom in Falls Church, Virginia -home visit by a technician to measure and explain the possibilities -installation of an electrical plug by a Bromwell's recommended electrician -moving the current gas feed to allow room for the new unit and finally installation of the new unit. All permits and inspection schedules were handled by the office staff. Every technician who came to our home was personable, neat, and extremely knowledgeable. They took the time to explain each step. We are delighted with our beautiful new gas fireplace and highly recommend a visit to Bromwell's if you want to see the many possibilities for your home fireplace.
    - Anita L.
  • A
    Manuel Chimney Contracting PCS LLC
    The entire experience with Manual was excellent. He was extremely professional, courteous, and thorough throughout the process. He even texted me photos explaining the work that was done. I could not have been more pleased with him and his work.
    - Debra K.
  • A
    Steve the Fireplace Guy
    Steve once suggested that I run the gas logs at least once a month during the summer to keep the wasps out, and since then, I've had no wasps! But the starter wore out (we've had this set for more then 10 years). Kyle replaced the started, and it works likes new now! I am very happy with these guys.
    - Donna P.
  • A
    Bethesda Chimney
    The team was excellent from start to finish! Everyone was great to work with and they let us know what we needed to do to ensure a longer lasting fire pit. Bryan and Becca in the office are great and Miguel and his team of masons were very meticulous and you could tell they did the job as if they were working on their own home! Would absolutely recommend them and am looking forward to having them come again to do chimney maintenance for us
    - Amanda P.
  • A
    Chimney.com
    Service completed as expected. I bought an Angie's list deal to do a chimney sweep and inspection. The service was easy to schedule, they came on time, and completed the job as expected, including clean up.
    - Ranjini I.
  • A
    Bethesda Chimney
    Great - Brian took photos and showed me the before and after. He also cited that the company who installed our wood stove and chimney liner made some critical mistakes and needs to correct these problems ASAP. Thanks to Brian, we have explicit pictures of these errors and an explanation of how things should be corrected and brought up to code. Bottom line, I'll never use anyone else for this service.
    - ROBERT D.
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Chimney And Fireplace Contractors in Gaithersburg

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