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Garage Door Repair And Installation reviews in Fulton

  • A
    The two guys were professional and kind. Right after they left, the door didn't go up, so they came right back and it worked. But what is really significant is that ten days later (I'd been away), it would not go up again. So I called and told them off and they sent someone out right away. Mea culpa. It was nothing they did - it was how my driveway plow guy had left the snow. It would have been fine if they had left right away - it wasn't their problem after all. However, the guy stayed, defrosted the snow, and got it to work again. This is fast, responsive service and going above and beyond the call of duty. I very much appreciated it. I recommend this company very highly.
    - ALISON Y.
  • A
    Billy was wonderful, probably the best experience I've ever had with any service provider. Honest, professional, knowledgeable, kind and overall a good person. Lubricated all necessary parts, installed a vibration isolation kit, performed checkup/tune-up, thoroughly explained what he did and why he did it, gave multiple tips on maintenance, took his time answering all questions. Noise/vibration was reduced significantly. Even gave tips on how to calm down our newborn!
    - Sangwoo A.
  • A
    Fred C. Johnson Company provided stunningly good service. The technician arrived on time on the agreed-upon date. He installed the safety sensors, then discovered the 23-year old lift mechanism would not accept the board that controls them. So he pulled out a rebuilt lift mechanism from his van and installed it, free of charge. To test it, he attempted to use the keypad, and discovered the keypad was nonfunctional. So he replaced the keypad, free of charge. After he left, I noticed a small space between the bottom of the door and the garage floor. I called the company, and they answered immediately. They explained to me how to lower the garage door, and offered to come out the next day if I was unable to fix it. But with a simple twist of a screw, the door closed perfectly. These folks are the gold standard of their business area.
    - Arthur M.
  • A
    We had three garage doors replaced. With three new openers and tracks. Only place around that you can actually see full size samples at their showroom. I didn't want to spend all that money looking at a one inch chip like everyone else has. They were great from the quote to installation. Would certainly recommend. Job cost was just over $5k.
    - Craig M.
  • D
    The Sears Garage Door website advertises the basic 1/2 hp chain-driven garage door opener at a price of $139, and posts a number to call for an estimate. When you call they give you the cost of the service charge and installation, but do not tell you that the price of the opener will be $289, more than twice the advertised price.
    The technician arrived and reviewed the price, and when I questioned the big discrepancy, he stated that the lower price was an "online special" and that to get that price you must order the opener and wait for it to be delivered and then schedule the installation separately. Of note, the price on the website is not flagged as a special online-only price--it is simply listed as the price.
    I called the number for the estimate again (866) 375-3631 and this time specifically asked for the price on the unit, and was told that they can't give the price over the phone. 
    What kind of an estimate is that, when they refuse to tell you what the equipment costs, and fail to tell you that it will cost more than twice the price advertised on that very web page?
    This a very deceptive but successful practice. When the installer arrives you have a choice of sending him away and waiting days for a delivery to arrive and rescheduling, or paying the much higher than advertised price to get your garage door installed.
    The technician was polite and professional--it is not his fault that Sears uses such a deceptive practice of bait and switch with garage door openers.
    - CHRIS P.
  • A
    They did a good job. They checked the springs and stuff like that on the garage door. I remember making the appointment and they came. That is always a good thing because I have had people who I have made appointments with and they did not show up on time or did not come and then I called them back to say, "Where are you?" "Oh, what do you mean?" I told them, "I scheduled the service today." And they were like, "We do not have that in our schedule." I said, "What are you talking about? I talked to you last week." And then, they just go like, "Oh, we messed up." I actually would consider hiring them in the future. I actually am doing something now but I ended up picking somebody else because somebody gave me a better price.
    - ABBY K.
  • F
    Worst company I have dealt with.
    Did not do anything they said they would do ( I was going through Home Warranty company)
    Broke all appointments.
    Never called back despite promises.
    DO NOT USE THEM!!!!
    - ajit k.
  • A
    Barry the Technician arrived, introduced himself and assessed our garage door, gave me his recommendations and showed me the need for other services but gave no hard sell. He performed the tune up and added the new rollers per the coupon. I plan on doing the service with them later. He was professional, polite, and businesslike. Very pleased with this company & would recommend to others.
    - Michael C.
  • A
    We are very pleased with the service we received from this provider.  The service person was prompt, polite, knowledgable, and made the repair quickly. Upon presenting the bill he explained in detail all the charges, told us about the warranty, and even wiped his feet when he came into the house.
    The entire process was a pleasant experience.
    - phyllis c.
  • A
    Everything went great from the time Jeff came out to do his presentation to the time the installation was finished.  The team even repaired and painted ares in my garage that i didnt expect them to touch after the system was installed.  Great work, great product.  Looks amazing and works very well.  My neighbors are all jealous!
    - Harold M.
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Garage Door Repairs in Fulton

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