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Over 5,756 reviews for
Frederick Roof Cleaners from people just like you.

C
"I rarely take the time to write a review. demands one. Customer Service and Professionalism are APPALLING. 1. Showed up 3 hours late" for the job. No one called to inform me they were going to be late and when I called, I was assured by that she would find out when the service person was going to arrive and call me back. She never called. When the service person arrived, he didn't ring my doorbell to let me know he was here, there was no explanation or apology offered, I just heard the noise outside and realized he was about to start work. 2. He left large bags attached to the drain downspouts to catch the chemicals rolling off the roof. Also, he left documentation explaining that these are to "avoid any damage to your landscaping. We will return within 2 weeks for the removal of the bags. If they are full, please alert our office. Please do not remove the bags yourself." On the 14th day, when no one had shown up to remove the bags (and they are pretty full), I called the office. Once again, reassured me that would be here the next day to remove the bags. Her , while polite, suggested that she was doing me a favor, which I mentioned. Guess what? never showed up. So, 16 days later, we await the completion of a costly service. If you are interested in courteous, professional service, you'll have to look elsewhere. If you wish to be continually aggravated by the effort of having to get people to do the job for which they are contracted, give a call. Buyer beware!

-Karen L.

N
"It went awesome!! was extremely professional and he took the time to explain everything to me in detail. He was also very much hands on" when the projected started from start to finish.

-Ralph F.

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A worker pressure washes a roof that's at least 16 years old. (Photo courtesy of Angie's List member Tom Nore)
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Roof Cleaning reviews in Frederick

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  • I rarely take the time to write a review.  Provider name locked. demands one.  Customer Service and Professionalism are APPALLING.  
    1.  Showed up 3 hours late for the job.  No one called to inform me they were going to be late and when I called, I was assured by Provider name locked. that she would find out when the service person was going to arrive and call me back.  She never called.  When the service person arrived, he didn't ring my doorbell to let me know he was here, there was no explanation or apology offered, I just heard the noise outside and realized he was about to start work.
    2.  He left large bags attached to the drain downspouts to catch the chemicals rolling off the roof.  Also, he left documentation explaining that these are to "avoid any damage to your landscaping.  We will return within 2 weeks for the removal of the bags.  If they are full, please alert our office.  Please do not remove the bags yourself."  On the 14th day, when no one had shown up to remove the bags (and they are pretty full), I called the office.  Once again, Provider name locked. reassured me that Provider name locked. would be here the next day to remove the bags.  Her Provider name locked. , while polite, suggested that she was doing me a favor, which I mentioned.  Guess what?  Provider name locked. never showed up.  So, 16 days later, we await the completion of a costly service.  
    If you are interested in courteous, professional service, you'll have to look elsewhere.  If you wish to be continually aggravated by the effort of having to get people to do the job for which they are contracted, give Provider name locked. a call.
    Buyer beware!
  • It went awesome!!  Provider name locked. was extremely professional and he took the time to explain everything to me in detail.  He was also very much hands on when the projected started from start to finish.
  • I first heard about Provider name locked. when I saw them clean my neighbor's roof about 5 years ago.  I had them do mine about the same time and then I had them clean and remove moss and treat again this past summer.  When I decided to have gutters and downspouts installed on a small cottage in my backyard  I  called for an estimate.  I had them complete the work today.  My calls have always been answered promptly.  They are professional and their prices are reasonable. Provider name locked. and Provider name locked. are a pleasure to  work with and I will use this company again.
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Roof Cleaners in Frederick

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