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  • When I initially made contact, I specified that my daughter would need to accomplish everything on school breaks as she was a very competitive athlete in a sport in which she was required to travel most weekends, and also away at boarding school. I asked if they could meet the requirements of the DL laws within those parameters. They said, and quot;no problem.and quot; Classes were hard to schedule... but eventually, we found one with space. This was August of 2011. By the time she competed the classes, she had to go back to school. We tried to schedule driving on the road over winter breaks, but we were cancelled on due to weather. We understood this. The following summer, we tried to scheduled classes again, and it was very tough finding time that the instructors weren't booked. ( They are completely overbooked.They say that there is a summer rush for classes, and I can understand that also) When we finally got a driving slots, my daughter was injured in a sports accident. The driving school insisted she get doctor's clearance before they would let her drive. It took us a month to get clearance. We understood this law, and again, we waited. Over the next few months, I tried to schedule driving on the weekend but with no availability. Finally Almost 2 years after taking the course, my daughter has 2 weeks free before the and quot;summer rushand quot; they warned me about. I called and asked if she get her 6 hours in during those 2 weeks. They then told me, that I would have to pay 30$ for every month over a year that we waited to do the driving, per their agreement on line. When I asked for a copy of that agreement to be emailed to me, they told me that and quot; they don't have email.and quot; ( but they have a website, and all transactions are web based...) When I reminded them they had agreed to teach my daughter in these special circumstances, they told me that I had and quot;cancelledand quot; two sessions and owed them another $15 per session cancelation fee. That was an additional $330 they wanted from me. I told them I was going to the Better Business Bureau and Angie's List. They said they would refund me the driving part of the fees they charged and I could go elsewhere...and so far, I have received nothing back, and they refuse to return my calls. I would never ever ever use this service again, nor would I recommend them to anyone. Their customer service is atrocious and they are poorly managed.
    - Kerri B.
  • I had signed up for a foreign language class at the local community college. The class size was over 20 and the instructor was not a native speaker. I figured that if the instructor spoke English with an accent, then the instructor would probably speak the other foreign language with an accent too. I dropped the class during the 100% refund period. Also, I had read an article from the US State Department that for beginning foreign language classes, the ideal class size should be from 5 - 7 students.
    - THOMAS C.
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Professional Services in Fort George G Meade

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