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Blue Dot Services

Founded 1967 • Angie's List since February 2005

B Rated | 527 Reviews

Service Categories

Description

For fast and exceptional service for your heating, cooling or Indoor Air Quality needs, call us now: 443-955-5739. Contact Blue Dot Services of Maryland today for your residential heating and cooling needs. Our staff is ready to answer your calls 24 hours a day, 365 days of the year with friendly service. Our Trust Certified technicians are true experts in their field - individuals you can rely on to be prompt, courteous, and do the job right. Comfort, Courtesy and Peace of Mind, Right on the Dot...with Blue Dot! Blue Dot Gives You Personalized, Individual Attention 24/7 availability Emergency service Appointments that are convenient for you Background checked and drug tested professionals Up-front estimates before the work begins Guaranteed satisfaction Blue Carpet Service License # 17840, 68820, PA127936...

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Verified Reviews

A few reviews for this pro…

F

RATED

03/06/2020

"How can I provide you with excellent service?" Every time I hear this, upon phoning BD, I cringe. Rarely have I received excellent service. I believe this is a myth. The camel's back is completely broken, for I called BD on 3 March, at around 5PM, requested a certain repairman to come to our home and check a leaky humidifier. I was promised that repairman would be to our home the very next day, b...

DESCRIPTION OF WORK
Annual maintenance plan, fix air conditioner, thermostat error...

CATEGORY heating & air conditioning/hvac

F

RATED

12/19/2019

I had several mini-splits installed in my home by another HVAC service. At the time of installation and subsequent diagnostic requests, it became clear to me that I needed to use a larger company with a pool of technicians who are seasoned in the maintenance of mini-split units. Come to find out, most companies will only service units that were installed by them. I was referred to Blue Dot from an...

DESCRIPTION OF WORK
Repair of two mini-split units

CATEGORY heating & air conditioning/hvac

F

RATED

07/30/2019

We awoke to a hotter than normal house on July 25th and, after walking outside, I noticed that the fan on the outside AC until wasn't working. I called Blue Dot at 7:10 AM and was told that someone would be out between 10 AM and 2 PM. All good. Around 1:30 PM, I hadn't heard from any technician so I called back. That's when I as told that nobody had scheduled my appointment. So I'd been sitting in...

DESCRIPTION OF WORK
Bad capacitor in outside A/C unit

CATEGORY heating & air conditioning/hvac

SERVICE PROVIDER RESPONSE

We appreciate your feedback and want to take this as an opportunity to improve our customer service experience not only for you but for our future customers. We would like to discuss your situation further to see how we can make things right. Please send us a private message with your full name, phone number and service address and we will be sure to reach out to you directly. If you would prefer ...
D

RATED

07/22/2019

1. Installation was OK, but cover to access to attic was re-attached sloppily 2. New outside unit is very noisy. I called soon after installation, and they came out to have a look, said it was normal. But its much louder than our old (very old) unit. I'm surprised the neighbors have not complained. 3. This weekend, mid-summer, indoor unit stopped working. We called and made an appointment for Blue...

DESCRIPTION OF WORK
Installation of AC unit; and emergency repair eleven months later

CATEGORY heating & air conditioning/hvac

F

RATED

07/08/2019

Our air conditioner's outside component (compressor) failed on the weekend. Blue Dot's website has a chat service that only set up a phone call (no appointment). Then a phone person claimed to set up an appointment for Monday. On Monday, I called the Blue Dot office to verify the appointment and was told the weekend phone people have no access to the appointment system so no appointment existed. T...

DESCRIPTION OF WORK
Repair air conditioner's compressor

CATEGORY heating & air conditioning/hvac

SERVICE PROVIDER RESPONSE

We are sorry to hear of the dissatisfaction you experienced with our customer service. We pride ourselves on providing you with high-quality service. We are committed to meeting your expectations and would like to receive information as to how you felt we may have missed the mark during your experience. Please reach out to our Quality Assurance Manager, Mike at (410) 977-0167 so that we can addres...

Services Offered

HVAC systems/air conditioning/furnaces repairs, preventative maintenance, emergency services & new/replacement installation. Hot water heater installation & repair. Extras for your home including: duct cleaning; whole home humidifiers, dehumidifies & air purifiers; home service and maintenance plans.

Services Not Offered

Plumbing and drain cleaning

General Information
Free Estimates
Yes
Payment Options
Check, Visa, MasterCard, American Express, Discover, Financing Available
Senior Discount
5%
Emergency Service
Yes
Warranties
Yes