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Insulation reviews in Ellicott City

  • A
    Presidential Exteriors LLC
    We first became aware of this company at a home expo. We were in need of additional insulation in our attic and were looking into a ridge vent being installed as well. During inspection, we realized we needed a roof too. We negotiated a fair price for all three requested jobs and work started about a month later. During the job, the workers mistakenly trashed our gutter helmets and some were damaged beyond repair. We discussed this with our project manager and they were ultimately replaced free of charge. During the insulation install, the workers dropped a hammer through our ceiling and left a hole. It was repaired very nicely within a couple of days and you can���t even tell it happened. The cleanup after was very thorough. I found 1 or 2 pieces of metal after, but that���s nothing compared to what I���ve seen other companies leave behind on jobs for my neighbors. Overall, my husband and I are very pleased with the work performed and the price paid. Aside from the somewhat pushy sales tactics on the front end, I���d highly recommend this company.
    - Mary L.
  • A
    Horizon Unlimited Home Improvements Inc
    I hired Horizons after bidding my project to several GC's. Our contract was $38,200 for concrete, framing, window / door install (owner supplied materials), electric, plumbing, insulation, drywall, hardi-siding, and stone work. My home is in Historic Ellicott City, and Horizons ensured that the installation matched the design approved by the Historic Commission. Bill Gmeinwieser was my main contact from bidding to completion. He was knowledgeable and respectful, even in the rare instance where we needed to negotiate specific work items. His work crews and subcontractors were talented, professional, and kept the job site tidy. My husband and I were very happy with the high level of quality and value that Horizons provided for our project, and would not hesitate to recommend them or use them again in the future.
    - jennifer l.
  • A
    USA Insulation
    Everything was great about the experience. Getting the estimate was easy and the crew showed up exactly on time. They were pleasant and took their time and did a good job. I kept poking my head up into the attic and they were always very conscientious about doing a good job spraying the insulation and not rushing it.
    - Ronald F.
  • A
    They were prompt and professional, did not try to oversell. The only deficiency the house had was lack of insulation in the attic (which we knew). They added the insulation, made sure the attic hatch was properly insulated and put in baffles throughout the attic.
    - Terry C.
  • D
    USA Insulation
    I apologize for the long review but others need to see what we dealt with with this company and also know we have seen no significant change in our electric bill. We first contacted USA insulation through Angie's list because we were hoping for a positive experience. We had 7 other companies give quotes for the job and we chose the company with the highest reviews and what we thought to be the best product. Although their prices were higher than our other quotes we thought we would have peace of mind due to the reviews and getting what you pay for. We were wrong. The process: The gentleman began drilling the holes with no real process other than guessing the location of studs in the wall. After the holes were drilled a second man follows with the hose "filling" the holes. The gentleman explained that I was welcome to check the work as they began filling so I did for a couple of minutes and then left them to work. As the time ticked by I walked up and noticed a few missed areas of in the house. I asked the guys to check it out and they assured me they would. They drilled holes in the areas and assured me they would be filled. They follow by spackeling the holes and cleaning. Customer service: after the work was completed we asked that they return to fill a few missed areas. The company retuned two weeks later and we showed them problem areas and made them drill additional holes only to find that the entire exterior wall of the house was empty. We are now unsure of how much of the house was treated in this manor. Furious, with the situation we asked to speak with the owner about a partial refund. His response was that they would refund a "reasonable" amount that would not affect their profit on the deal and that we would have to agree not to leave a bad review. Aside from the cost of Dust/clean up: The company was prompt in their arrival and began work immediately by putting down plastic through the house. I was pleased to see this until they removed it during clean up and fired up the broken shop vac. As they started the cleanup the vac that clearly had no filter started blowing dust all through the house. Despite my prompt that the shop vac was broken, the gentleman continued to use it through the rest of the house. Also during cleanup the other two workers left the house for a 2 hour period leaving the one gentleman to conduct the entire cleanup. He walked through the house spraying simple green on hard surfaces but doing nothing for the carpet we recently installed or any other bedding, curtains, couches or other soft materials that had just been coated in debris. When the other worker returned he walked in and handed me a lead abatement pamphlet saying that USA was a certified lead contractor and then passed me the paperwork saying they had completed the work without checking cleanup had been finished. I refused to sign the lead pamphlet and had to make them stay to finish clean up. Update* Following a further inspection we checked the work to find additional spaces where foam had broken down and completely dissipated. We contacted the branch manager Brian Seligman. When we spoke with him he was more combative this time and exclaimed that if we wanted the work to be complete we would have to sign a non disclosure agreement that prohibited us from posting any review and also sign out of any further work within our contract. This was unacceptable to us and after numerous phone calls about the matter we contacted corporate. USA insulation took care of the matter and sent out different workers and told us not to speak with Brian again. The new workers came out and had us watch their work and reassured results would come. To their credit corporate USA insulation was great to work with and backed the customer over their franchise but the overall process was terrible.
    - David W.
  • A
    High Performance Home LLC
    Our first appointment for the work had to be rescheduled due to a conflict but on the second date all went well. They showed up exactly on time and did the work. They explained again what they were doing and even pointed out some additional draft points in the garage. Very professional plus I like the idea that this is a family operated business.
    - Carol B.
  • A
    Quality Insulation
    Quality Insulation came by in a responsive manner and gave a fair estimate. Work performed promptly and efficiently. Waited to write the review till winter. Room is much warmer this winter. Room was cooler in summer. In short, great job by Quality Insulation..
    - Stacey H.
  • A
    Quality Insulation
    Mr. Roberson responded to my phone inquiry and provided a written estimate the same day after visually inspecting my attic. He fully explained the process. The work was scheduled for the next day. The work crew arrived promptly and were courteous. They were meticulous and professional, even to the point of making sure the hose from the truck was not on the public sidewalk but next to it. I received before and after photos. I was very pleased with the entire experience.
    - Regina E.
  • F
    Triangle Home Services Inc
    Terrible!  I did had a mouse problem that I needed addressed and they came to my home to give me a price.  The inspection resulted in a "need" to have all the insulation removed in my attic and replaced as well as the mouse traps. The quote was for $5,000.  I signed, but then got a 2nd opinion which was 1) that the insulation was not necessary to replace due to mice, but to do so would be improvement as insulation was flattened out over the years and the price, with mouse treatments, was $1500 less.  When I canceled, this company tried hard to get me to go with them; even agreeing to do the job for $1,500 less than their estimate to meet the competition's price.  I was not comfortable with this service provider.
    - Pamela J.
  • A
    American Home Contractors Inc
    The technician arrived promptly for the appointment.  He was very professional and methodical.  I had some indications of leaks in the roof and showed him the suspected area inside the house.  He attempted to inspect the attic space but due to thick insulation covering the attic floor, he could not find any safe passage to the possible damaged area in the attic so he just observe what he could visually.  He noticed lots of light coming through ridge vent suspecting some damage due to weather.  This was confirmed by exterior inspection - on top of the roof.  Upon exterior inspection, the technician had shared some bad news.  He explained, with photos, that there were many cracked shingles which maybe the cause of the leak. The worse part was that the shingles appears to be one of those substandard materials made by certain manufacturer that were subjected to a class-action lawsuit.  Furthermore, the technician shared with me that the builder of the house made several shortcuts on the roof construction which likely has caused leaks - he explained to be about no drip edge installed and no ice/water shield protection afforded.  He seemed genuine, courteous and appears to be very knowledgeable but the bottom line was that I needed a new roof.  This is my first dealing with American Home Contractor, Inc. and my experience with them was just fine but I was just hoping for a few spot fix for a leaky roof.  I'm considering a second opinion but the shingles do show cracks so I may not have much choice after all.
    - brian k.
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Insulation Contractors in Ellicott City

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