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Home Security System reviews in Ellicott City

  • F
    Protect America Home Security
    I left them my email but almost 1 week later, no response. I refuse to leave my phone number because I have done this before with a security service and they called constantly. Never left a message...just called as though they could have been someone stalking my home. I had a record of the number calling and when I answered it and found it was ADT, that took them off my list forever. Protect America isn't even responding. Guess they don't respond unless they have a phone number.
    - Sandy M.
  • A
    The rep was pretty cool.  The best is quality and nationwide system, if you want to call a help line, they do not outsource to someone else, they have their own like nationwide service, and reliability.  They use high quality parts, like Honeywell and their security camera's are pretty good, and all the sensor's in my home are Honeywell.  They guy who came, he was also very professional, he looked like a manager to me, he didn't look like a technician.   You can see the class.  They are top notch.
    - Vikas M.
  • A
    David Williams Electric
    Dave did an excellent job along with one of his technicians, he came exactly at the scheduled time, he patiently listened to our plans of where to locate the lights, advised us accordingly and finished the work within a couple of hours. Overall, a great experience.
    - Syed A.
  • A
    1st Security USA
    Great. I was very pleased with Jeremy (the sales guy who I think owns the company) as well as Larry (the installer). They are both very knowledgeable and helpful. Jeremy was able to customize my contract to my needs and deliver a reasonable cost estimate. Larry installed the equipment very quickly and was super responsive and helpful after the installation was complete. This is where they really went above and beyond, because they could have just moved to their next job, but the follow-up was terrific.
    - Andrew E.
  • A
    Guardian Protection
    I've been using their services for about four years, and everything is going well.  Their pricing is competitive with other companies, and they came right away when I had a problem with the system.
    - Peter L.
  • A
    Vintage Security
    These guys rock. From initial sales call and visit with mike through install with dee, this is a top notch professional business. They knew their stuff, provided fair pro and con discussions when discussing options and arrived promptly on time with a smile. Both took the time to explain the system and how it worked.

    They both reflected a very positive image for the company and were extremely comfortable to do business with. Both seemed to love their job, which goes a long way to providing a positive customer experience.

    If living in the area, i wouldnt look any further than vintage for security services.
    - Sylvia M.
  • A
    1st Security USA
    He arrived on time an made several calls prior to arrival to let me know when he'd arrive.
    Very personable and easy to work with.
    Gave subtle hints as to what would work best.
    Moved very quickly and asked my opinion, or suggestion about where to install speakers.
    Had all extra necessary equipment on board.
    Very good work ethic with strong interpersonal skills.
    Good with the joke too!
    - Robert D.
  • A
    We originally decided on Frontpoint Security for installing a security monitoring system in our house. The main selling point was their extremely cheap prices. Their sales staff was very friendly and knowledgeable and provided a clear explanation of their system.
    What ultimately made us turn away from Frontpoint was the fact that we would have to do all of the installation ourselves. When we decided to cancel our order with Frontpoint, they cancelled it promptly and without any complications.
    We would recommend Frontpoint for anyone looking for a cheap security monitoring service who does not mind installing the system themselves.
    - Robert W.
  • A
    Vintage Security
    The salesperson that came to do the initial estimate was very punctual and courteous. He provided recommendations on where sensors would and wouldn't make sense without trying to upsell their products.
    The installation appointment also went very smoothly. The installer did his work efficiently and professionally.
    So far (around one year of service), the service has been excellent. We have had multiple situations where the system has tripped (e.g., power outage, a family member coming into the house and forgetting the deactivation code). Each time, we received an immediate call from Vintage's monitoring center to confirm that everything was okay. We have also had experience with their technical support in asking how to temporarily disable the security alarm when needing to turn off power to the house to do some electrical work.
    The web/smartphone app for accessing the security panel remotely is also a very nice feature and works wonderfully.
    We have been very satisfied with Vintage and would recommend them to anyone looking for a home security provider.
    - Robert W.
  • F
    Bailey & Shipp Electric
    They contacted me the day that the guy was going to do the work and they said they would call me to reschedule as he had gotten sick. I still have not heard anything from them since that time. They did call fairly soon after the Big Deal purchase to setup the work.
    - Jonnie W.
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Home Security Companies in Ellicott City

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