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Find Top-Rated Ellicott City Storage Organizers

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Home And Garage Organizing reviews in Ellicott City

Real People ~ Real Reviews ~ Real Results

  • It went great, they showed up on time and were very, very careful moving the equipment so as to not damage the equipment or the house. Very impressed with their professionalism. If I ever need to have stuff moved or hauled again I will use them again.
    - John D.
  • Brenda burst in with a bundle of energy and organized, sorted, planned out where to put things, put up shelves, and did it all. She did this all while I was at work. She is extremely organized, fast, and professional. I had to order additional bookcases and later, when they arrived, she rearranged her schedule to pop in and get them organized. She is perfectly marvelous!
    - Susan L.
  • Beware the Big Deal! I purchased a Big Deal of $199 for $500 of cabinet glideouts. The salesperson told me it wasn't worth their time for them to do one cabinet. Furthermore, I had him price a number of cabinets and the prices were through the ceiling. The first glideout alone, a small 8.5" wide cabinet, would have cost close to $500, therefore using up my entire Big Deal on one drawer. Despite the reviews implying the average drawer cost around $200, this wasn't my experience. The second cabinet I had him quote was a corner base, which would have cost around $2200. He was reluctant to price a drawer-in-a-drawer or a kitchen sink tilt-out. Once he realized that mine was a small job, I think he was reluctant to do any work for me. I subsequently called my own contractor, and he is custom building a glideout for my little 8.5" cabinet, for the price of $75, total. Before you purchase any Big Deal for this company, get a quote! It might not be worth your money in the long run.
    - Patricia M.
  • The experience was GREAT!  The ladies were on time and very polite.  The results were amazing. Not only did they sweep my garage, the also cleaned all of my dusty boxes and containers!  They even cleaned my suitcase that had so much dust from the tile, that I thought that I was going to have to get rid of it!  This was the first time that I had ever used an Angie's List provider and I am so pleased.
    - Valerie M.
  • From start to finish, I was very pleased with Closet America.  The appointment set-up was quick and very accommodating.  Jessica Fendt was the designer and very professional in her approach to the problem of how to reorganize my unsuitable closets.  After doing her measurements, we sat down and discussed my needs - lots of good questions.  She demonstrated the building process and hardware that Closet America uses - high end and better than the competitors.  We then went about designing the closets utilizing her computer to draw and then display in 3D so I could see exactly what the project would look like at the end.  Several days after returning to her shop and reviewing the specs, she sent another rendition with a few modifications which I approved.
    The pricing with the various discounts available turned out to be in the range I was expecting so I proceeded with the project.  It might have been a little higher than the competitors, but the quality and service made up for that. However Closet America does give the customer up to a year to make the decision.  The final installation went very smoothly.  Mark arrived on time and within 4 hours everything was installed.  He was careful with the rugs and his tools - everything was very clean when he left.  Very pleasant gentleman.
    I am very pleased with the final product.  I have expanded my storage space by twice as much without changing the size of the closets....much more efficient and suitable to my needs.  Closet America is very customer centric and best of all, they are local (employing local labor) so they want to ensure the customer is happy.  I made the right choice when I chose Closet America to do this project.
    - Cynthia S.
  • So I contacted them and interviewed three companies.  Potomac had the best price and stratagy for the project.  Little did I know it was about to go south in a hurry.  It started where they could not find my proposal.  When I asked for a copy of the proposal, it came back over $6600.  I asked Jeff why, and he told me they could not find my orgiional paperwork.  (The entire process, you coudl tell they were VERY DISORGANIZED).  Once I got them to commit to the correct and origional price, the process got worse. 
    I checked my credit card statement.  They charged me  twice for the 50% deposit.  I called and spoke to Vikki, who said she had no record of charging me twice and that everything was fine.  I was confused and concerned that they had no record of receiving an additional $2250 deposit.  I asked for a resolution and a call back which I recieved niether.  I confronted Vikki a week later to find out what was going on and it was obvious that nothing was done.  I explained to Vikki, that i was calling my credit card company to get the 2nd double charge removed. I then called Vikki to give her an update.  She still had no information from our credit card company but agreed this was resolved.
    On Christmas eve (today) I got a call from the owner, who was very arrogant and obnoctious saying I have not payed my bill and I was in Jepordy to have my project cancelled.   I explained that they charged me twice.  He said he had no record and would not look into it.  I then conference in the credit card company and they verified they charged me twice.  I explained to the Owner that he owed me an apology.  Instead of doing the right thing (which they have not done since the beginning), he said he did not need my business and was cancelling my order.  I then had my credit card company refund the other deposit.
    This company is VERY disorganized, their business practices are shady at best.  Though Jeff is a very good sales person when he comes to hour house, behind the scenes, they are shifty.  I am SO glad the work was never done.  The worst company I have worked with since I moved to MD. 
    - David B.
  • The design was well done by a knowledgeable sales person/designer.  All committed dates were met by the sales person and contractor, even though we needed to change an install date in mid-stream.  Quality of workmanship was excellent.  The installer knew exactly what he was doing and had many years of experience.  Once complete, all debris was cleaned up and the room was ready for us to move our clothes into.  We would definitely use Closet America services again in the future if we needed to. 
    - JoAnne K.
  • The services described above were done just as we requested and since it didn't take 2 hours, Llyod asked if there was additional work he could do for us, but we had no other projects. We were totally satisfied with his work.
    - Lynn B.
  • From the estimate to the installation this was a very smooth process.  We liked the computer lay out of the storage and love the way that the system is modular and storage components can be added or moved.
    - GAGE P.
  • Two staff came on time and started working right away. Our basement was a total mess and we haven't organized since we moved in. They did excellent job and make it look totally differently. Can't image how much progress they have done. After they finished the basement, there were still half hour or so left, so they went up organized our kid's room and a play room. Very happy about the result, if you have a hard organizing task, give it a try.
    - Yi L.
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Storage Organizers in Ellicott City

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