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Excavating reviews in Elkridge

  • B
    Everything about the service was terrific except the price, which started out astronomically high and then (after multiple contacts with the office) ended up just being high. 
    Before scheduling the work, I had read an Angie's List article on what a toilet replacement in my area should cost, and it had led me to expect a price in the range of $150 to $260. So I was floored when the technician arrived and quoted me $400 for what was a very simple job that I had already begun myself (by removing the tank of the old toilet). When I told him that I would accept it (I wanted the job to be done and over with) but that I would not be using them in the future, he called the office, and they agreed to lower it by $50, to $350, which was still way over the Angies LIst recommendation. After the work was finished, someone from the office called to ask about my satisfaction with the work, and I mentioned that given the price I would not be using them again. The next day, another person from the office called, and ended up agreeing to send me a check for $50, which brought the price down to $300. Still high given that the job only took an hour, but at least no longer astronomical. 
    The technician was very professional, courteous, prompt and knowledgeable. Based on this and one prior experience I've had with them, I believe Len the Plumber hires excellent techs, and you can't beat them for scheduling your work because they are huge, but their prices both times I've used them were very high. 

    - Hugh T.
  • A
    The crew that came out were extremely professional and courteous, each one introduced themselves before work started.  The crew leader went over every detail of what was going to happen before the work started to verify their was no miscommunications.  I watched them through out the day, and they meticulously checked to ensure the grading was correct after every step.  After the job was complete, they swept and picked up everything, and if it wasnt for the freshly installed sand, you would have never known they were here.  Very pleased with the work, and will definitely be contacting them in the future for additional work.
    - Damon N.
  • A
    unknown
    - Damon N.
  • B
    unknown
    - Lauren D.
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Excavators in Elkridge

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