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Carpet Cleaning reviews in Easton

Real People ~ Real Reviews ~ Real Results

  • The service went very well, in fact I have been trying to get their number to call them to come and clean the carpet again. They did a very good job, I was very pleased. The carpet was not wet, it was instantly dry. The person that did it is no longer doing it. I spoke to his father and I guess somebody bought the business from him.
    - Nancy W.
  • Let me begin this by saying I must share some of the blame for this but so does Action Carpet  I did not get any competitive bids for this work and there lies the problem.  Action Carpet charged me a total of $14,708 for the two jobs- $11,270 for the carpet and $3,062 for the bathroom retiling. Tell you how I know I was overcharged.  There was a proposal submitted by Action Carpet to tile my kitchen.  The proposal was for $12,227 for tiles and installation.  Fortunately for us Action Carpet did not have any tiling samples we liked so we went to Kent Island Carpet.  Their price was $4,400!!!!  That's close to 3 times the amount Action Carpet wanted.  Naturally we went to Kent Island Carpet and they did a great job.  Also, when the tilers tore up the bathroom floors, they did not reinstall the backer boards and grout properly.  Adam West, owner of Action carpet, refused to correct the problem.  We had to call back the painters to re-paint and re-grout.
    I have filed a complaint with the Attorney General's Office,  Consumer Protection.  Also a complaint with the Maryland Home Improvement Commission.  To be continued.  I have documentation for everything.
    - Arthur L.
  • Excellent company... called requesting a quick turn around and they came the same afternoon.  Adam looked at what we were requesting and gave us an honest evaluation of his abilities.  This was for our rental, and the carpets were atrocious, they had not been cleaned in a very long time.  He came in and worked magic.  The carpets look better than when we purchased the place.  They have earned very loyal customers today.
    - Karen B.
  • On September 3, 2010 my dog had an accident on a 9 X12 rug in a house that I was visiting for the month of September. I searched on-line for a nearby carpet cleaner and found All-Brite. I called them and told them about my problem. They said they had a pet stain remover which cost $100 extra and which they gauranteed would remove pet stains. I hired them and they stated that they would be there in the afternoon. They called me late that afternoon and said they they would not be able to make it but would come out first thing on Saturday morning. This was fine with me. All Brite did arrive on Saturday morning (Sept 4, 2010) and cleaned the carpet. When completed, the man presented me with a bill for $180.00 ( $80 for normal cleaning and $100 for the special pet stain remover). He then said that he would deduct $80.00 and if I paid cash would deduct another $20.00. I did not have cash, so I wrote him a check for $100.00 which he asked me to make out to his fiance. I thought this was strange but I did it anyway. The bigger problem was that when he finished cleaning the rug there were more stains than before. He told me that this was normal, that it was from the special pet stain remover and that they would disappear as the rug dried. Two days later the stains were still there. I called All Brite and they said they would come out and re-clean the rug. After two more days, when they had not returned, I called again. Again they promised to come out and re-clean the carpet. When All Brite did not show, I called several more times and all I got was their answering machine on which I left messages. I then called from a different phone and they picked up immediately. I again asked when they were coming out to re-clean my rug and they again promised they would be there soon. When they did not show up, I called using both the phones that I has used and could only get their answering machine. I suspected that they had black listed my phones and would not answer my calls. I then used a third phone and they picked up immediately verifying that they had black listed me and that they had no intent of returning to re-clean my rug. To make a long story short, it is now September 29, 2010, I am out $100, my rug still has stains ( it is worse then it was before they cleaned), All Brite has not come back as promised, they refuse to answer my phones calls and do not respond to my messages left on their answering machine. I will now have to hire a different carpet cleaner and spend another $100+. I want everyone to know that All Brite should not be used. They are totally unprofessional and un-responsive. It is not clear that they know how to clean rugs and carpets; they do not back up their work; they do not have the courtesy to return phone calls. They will take your money and run. WARNING:STAY AWAY FROM ALL BRITE!!!!
    - Karen S.
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Carpet Cleaners in Easton

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