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Garage Door Repair And Installation reviews in Dundalk

  • B
    Pop's Garage Doors
    Joseph assured me they could fix any garage door. As it turned out that wasn't the case. The young man sent was able to almost close the door and said he would return with Joseph but didn't. That was a Friday. I called on Saturday and the young man answered and said they would call Monday. No one called. I called Tuesday and Joseph apologized for wasting my time but he had never seen a door like ours. (It is very old and the manufacturer is no longer in business.) He referred me to All About Doors. And that is another story unanswered.
    - Leslie D.
  • D
    O'Brien Garage Doors - Tarrant County
    No Bill of sales, no contract. All I have is two charges on my credit card. I received nothing. I don't even know what model of door they put on. I've called them repeatedly and also they violated state law by asking for 50% down. Maryland state law, you can only request no more than 1/3 down. All I want is for them to mail me a copy of the contract for a bill of sales or a credit card receipt, anything relative to the install. I don't even know if there is a warranty.
    - Sharon & Don B.
  • F
    It was horrible. There was nothing positive. Everything was just negative. We did not deal with them but they came to the house. They wrote the estimate of the insurance companies for me. While they were there, they put this crude piece of plywood over the door. The whole price was like $1,800. It's not a big garage door. It's like a walk-in garage door. I did it myself but it cost me, everything, about less than $200. Had I done it myself it would have cost $7. They said that price included the time to get to their warehouse and take out the right piece of plywood and gas. They were very rude. Everybody was rude.
    - James W.
  • A
    Fred C Johnson Co
    They were great. They left the area like they found it except with better garage doors. They were actually a little bit early which was great because I was going into work afterward. We would definitely use them again.
    - Lisa M.
  • F
    Elite Garage Doors & Gates
    I asked to be called via their web form on their website regarding a problem with my garage door.  I received an email stating I would be called within the hour or the next business day.  A week rolled by and no one contacted me.  I submitted a BBB complaint stating that I was never contacted and despite attempts to get in touch with them, no one returned my inquiries.  The response I received was absolutely pathetic:
    We receive job leads from many sources (two websites, Angieslist, BBB, Home Advisor,telephone etc), and pride ourselves on the ability to answer each one in a timely manner. I personally carry my cell phone with me at all times, to be able to direct a customer's request to our office manager to contact. We receive many requests for service each day, and obviously cannot schedule all of the appointments at the requested time, due to other customers previously booked at that time. 
    We do apologize for if we missed this one request in the myriad of requests we answer each day. We typically respond to each request within an hour or two, depending on the volume.
    The response the customer receives clearly states:
    "We will be contacting you within the hour during business hours, or tomorrow morning if after hours, to confirm your appointment and to get your address. Please do not assume that your appointment is set if we haven't contacted you to confirm. If you require emergency or after hours service please call the phone number below to speak with a representative right away."
    This customer assumed he was given the appointment time he requested, and had not been contacted. There would be no reason to wait around the house for a technician, if the appointment was not confirmed. This customer could have called the number to speak with someone, if he hadn't heard back in a timely manner.
    We value our customers, especially ones who are referred, but in this age of technology, there are times when the email doesn't get through to the appropriate person right away. The good old telephone is the best way to check if no response is received.
    We apologize again if we missed your email, but would not be willing to offer a discount on services, as the directions were to not assume you had an appointment until you heard from us.
    Talk about arrogant.  I never "assumed" I had an appointment.  I simply stated that I took the time out of my schedule as I was promised a call on the next business day and never received it.  Therefore, Precision Garage Doors is completely wasting my time.  Based on their absolutely unprofessional response, I cannot in good faith recommend this company to anyone.  I haven't even had the opportunity to rate their work as they won't even give me the time of day to setup an appointment.  It's clear that Precision Garage Doors has no respect for their customers and doesn't want my business.  Therefore, I will never recommend them.  To say you value your customers and then accuse me of not calling is irresponsible.
    - Ryan M.
  • A
    Keyed In LLC
    It was okay. The guy came out and said the doors were pretty old so the rollers weren't going to help a lot but he said he will do them and he did them. So he did do what he was supposed to do and he was here on time but I don't really have any feedback because he really didn't do much. The interaction was fine and he was polite.
    - Carol M.
  • A
    Overhead Door Co of Baltimore Inc
    The salesman gave a free estimate & even fixed the garage door opener while he was there. I wanted them to wait until I got back from vacation but they installed the door on the previously arranged date. All was cleaned up & working when I returned. Their price was by far the most reasonable. They manufacture their own doors so I did have to wait 3 weeks for delivery.
  • A
    Bob's Overhead Door Repair & Service Inc
    They were very helpful and did a great job.
    - Mike R.
  • B
    Carls Door Service Inc
    Went well. Checked it many times. Was satisfied with everything. Have a warrenty also.
    - frances h.
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Garage Door Repairs in Dundalk

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