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Stone & Gravel reviews in District Heights

  • C
    I signed a contract with the company on August 8, 2014 and paid 564.00 for a deposit, and when they finished the job I paid them the other half. The total cost of the job was 1,691. I worked with Andrew Leineman July 21, 2014 and he was the one who sent me the contract. On Aug 3, 2015 I noticed a hairline on my back step and called them on Aug 5th to inform them of it. The company told me they would send someone out to fix it. No one ever came, and the crack started to grow larger. I called the company again on Aug 11th, to remind them of the crack. They told me they had no forgotten me and I had to call again on Sept 3rd to ask. They said they would send someone within a week. Now when I call and they ask who's calling, they hang up on me.
    - Dawn W.
  • A
    We first contacted VA. Marble & Granite on June 21, 2013, and met with Anna Koutchmar, the senior designer.  She came to our home and provided a free estimate.  Once we agreed to the initial price of approximate $6,000.00 for a basic remodel, we then went to their showroom to select materials.  Once in the showroom ,and seeing the materials that were going to be used, we decided  to upgrade to some special order products, which increase the price of course.  The showroom has a large selection of everything that would be needed for not only a bathroom remodel but also kitchens, fireplace surrounds, floors, etc.  They have an outstanding stone yard where you are allowed to walk-around and select what stone best suits your project.  We selected Florentine Carrara stone (upgraded from granite) for both walls and floor.  We chose Cambria Whitney stone (upgraded from granite) for the vanity top. This is a one-stop shop for your entire project which is what we wanted.  All cabinets (upgraded), hardware (upgraded), Shower door, and mirror (upgraded) were selected from the showroom, and Anna was excellent at providing advice as to what matched best with what we were selecting.  We never felt rushed or pressured.
    Once the job started, (approximately 3 weeks from June 21st), a problem was found with mole, pipes, and electrical which had to be address immediately and that delayed the installation of walls, cabinets and floor and also increased cost by ($2000.00).  The lead project manager (Mr. Gustavo) however, guided us through the steps which had to be taken to elevate the problems and the unexpected work was performed professionally and in a timely manner. 
    Anytime we had a question or wanted to make a change in design, there was never a problem and the company was most accommodating.  We would have rated the company an "A", but the work started 3 weeks late do to back order of cabinets and a heavy work load.  Cabinets being back order is not the company's fault, but heavy work load should have been mentioned in the beginning so that we would have been pre-warned about the 3-week delay in the starting schedule.  This delay did not cause us a problem and I only mention it to justify our "B" rating of the company.
    We do plan to use the company again to do another bathroom and will be recommending them to our family and friends.  Overall this company is a pleasure to do business with.  Honest, professional, and fair-priced for what they offer.
    William and Patricia Johnson
    - Patricia J.
  • A
    They were fairly priced, arrived on time, and worked quickly. The next day they came and cleaned up after themselves and re-potted one of my plants. Also, after accidentally digging up one of my plants while working, they gave me check to replace. Overall, I was very impressed with their customer service. I would absolutely recommend them to others.
    - Shirley a A.
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Stone & Gravel Companies in District Heights

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