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Basement Waterproofing reviews in Derwood

  • A
    Best contractor I ever worked with is Marvel Homes, (301) 785-2171, a small firm owned and run by Devin Nasvaderani, truly one of the nicest, most knowledgeable, most organized and honest people I have ever worked with. I have done three projects with him, and been thrilled beyond expectation each time. Devin's is the firm I chose to rebuild the damaged portions of my house after a big fire there. Because we had been through so many problems with other contractors leading up to the rebuilding - despite checking them out and watching them closely - we were REALLY careful before selecting the contractor who would do the rebuilding. We read EVERY single detailed review on Angie's List, we interviewed the top "contenders," and chose Marvel Homes. Even with all of this high expectation, I was blown away by the experience of working with someone who is honest down to his bones, cares about the quality of his work down to the smallest details, is a phenomenally good carpenter with a small crew of stellar, hard-working people he trained himself, was spot-on with every time estimate and cost estimate - and for all of this is relaxed and warm at the same time. They say at the end of a long project with even a good contractor you are "sick of each other" by the end - on the contrary, I was actually sad when the work was done, that's how positive the experience was. In fact, when we needed to replace old windows at my family's house, and I wanted to winterize my screened porch, I chose Marvel Homes for each of those projects and the experience was every bit as positive. I will give details that may help give you a fuller picture of our positive experiences with this business. 1). Many contractors we spoke to came with glossy brochures and polished salesmen. Devin came himself, no glitz or fake conversation, looked at the job with what was clearly a trained eye, and answered all of my questions honestly and to whatever detail I needed. After all we had been through, I had gotten so sick of the "schmoozy" soft-sell/hard sell routine of the bigger companies who talked a lot without saying anything, this was like a breath of fresh air on a stuffy day. 2). His low-key demeanor may fool you. Devin is the most skillful and experienced carpenter/craftsmen and most organized contractor I ever met. He looks with a trained eye at every aspect of the job, and is clear and up front down to the smallest details. He wakes up at 5 each morning and before he leaves for his first job or meeting, he has a print-out of each and every thing he needs to do or discuss on each job, site, or client he will meet with that day. Unlike many good contractors who are not so good with paperwork, Devin's paperwork was so helpful all throughout the project, for planning, knowing when we needed to make choices of materials, knowing when to expect which aspect of the job, knowing breakdown of costs - everything. 3). He does it right. Even if it costs him, he absorbs the cost to get it right. In contrast to the companies that would spend hours talking to me without providing any detail or accurate estimates at all, Devin spent 40 hours of work on his own time without getting paid for it, in order to get accurate estimates and details on each aspect, so I knew exactly what to expect time-wise, and cost-wise, so the insurance estimate would be spot-on, etc. 4). When the refrigerator came, I had chosen a bigger one than we had planned for. The island was already in, but Devin was concerned that with the few extra inches of the refrigerator, the smaller aisle space might be annoying when we would be using it, moving about the kitchen, etc. He arranged to meet me at the house to see what I thought, and then suggested we move the island a few inches back. Despite the fact that I was the one who had chosen that particular refrigerator, he did not charge me for the cost of moving the island, even though I suggested that that was only fair. He said something like, "the job isn't done into you are happy, and we get it right." Who does that? 5). His small crew is terrific. He has trained all of them, and treats them well, so they form a really cohesive team. They arrived on the dot when they said they would, and they left the work area and house cleaner than when they arrived. The respect they showed for me and my things was remarkable, which blew me away after having worked with companies that treated my house like their own work space, without regard for the people or things in it. 6). We had to work with insurance on the big job. Devin's estimate was so "on point" that there was no dispute over any of it, the insurance issued the check without delay. His time estimates of when a part of the job would be done were true and exact, making it possible for us to plan around when certain parts of the job would be done. And his cost estimate was exact also. He is licensed and bonded. He does things by the book, and in fact, the only "negative" comment we ever found for him on Angie's List is "he refuses to use cheap materials." Thank goodness he doesn't. There were so many things I noticed after I moved back home that I never would have noticed while the job was underway, so many corners a less honest or less skilled contractor could have cut that would have slipped by me until long after they were paid and gone. I can't tell you how many times I felt so grateful that we had found Devin. The fire was a nightmare in so many ways, but I have often said that finding Devin and Marvel Homes more than made up for it. His reputation for excellent, by the book, safe work was clearly known to county inspectors, and every inspection went smoothly, without surprises or problems. After you have had a fire, you especially appreciate a contractor that does it safely, and right. He charges a fair price for high quality work. Before Devin I used to try to get things done at cheaper prices. The work was cheap and I would have to supervise every inch and every minute of it to be sure, and even then, I got burned. Devin told me once that a large portion of his jobs are coming in and doing it right after someone cheaper botched it up. Having now worked with a company where I didn't need to supervise ANYTHING to get a proper, careful, skilled result and promised result, I will never go back to the other way.
    - SUZANNE S.
  • B
    Basement Detective
    It went well. I originally wanted the ceiling grid painted, but the salesman said we could not do that, but should replace them, I signed a contract for this work. When the workman came, he suggested it would be much easier to paint the grid and the wall that touched it instead of taping. We never adjusted the contract when the work started. On the day it started, the salesman returned and said he would not raise the price to paint the grid but they did not want to paint the adjoining walls. To me, it seemed a lot easier and cheaper than our original contract that replaced the grid because now, we did not have to buy the grid. However, I was ok with the price, i did not want to delay, and if we were going to change the contract, we should have done it when the workman said to paint the grid instead of replace it. It took them three days, it was typical workers for this area, they did a good job. At the end of the job, when the salesman came for final payment, he presented me with an updated contract. I watch Judge Judy enough to know that I should have changed the contract before the work started, but reality here (where its hard to even get someone to come to your house if you don't live in Potomac) is not as easy to do as we 'should' do it. We had to do a lot of the work ourselves, we had to move everything, and in the end, we had to carry off some of the trash because the worker's car was too small to haul it off. I was glad when it was all finally finished. Then a day later, I noticed that they had disconnected my dryer duct to the outside. I sent them a picture and asked if they could come and fix it because I am not so good at moving dryers and climbing ladders. They never responded and I ended up fixing that myself. I made one more mistake, I had a $300.00 Angies List coupon that I told them about when we were doing the contract, he said he would honor it, but when I paid them, he never mentioned it again. I should have and decided not to bring it up, so I can't hold that against them.
    - Joe T.
  • A
    NV Waterproofing & Foundation Repair
    Mike came to determine the scope of work for the job and to give an estimate. I had wanted a couple of issues to be addressed with my pool and drainage around the yard. He gave me a couple of options to choose from and made some suggestions for how the job could be done. We agreed on an approach and he priced out the job. After the contract was signed it was a short wait for them to come out to do the job. Mike gave me en estimate of 2-3 days to finish the job. On day one when I came home they finished  the trenching and left the job site in good shape. The following day when I got home the job was done and it looked like they had never been there. They put the sod back where they took it from and my yard was back to normal. The backwash drain worked as expected and my hope is that my drainage problems are.a thing of the past.
    - Nancy U.
  • A
    All Aspects Waterproofing
    We had one wall of our basement that was continually wet behind the drywall.�� The result was mold growing in the space behind the drywall and a moldy odor throughout the basement.�� These was also some evidence that mold was starting to spread to the furnishings in the basement.�� The situation was examined by Robert Ellis of All Aspects Waterproofing.�� He thoroughly explained what was happening and what could be done about it.�� We contracted for removal of the affected drywall, installation of material on the cinder block that would prevent further water damage, and installation of a french drain and sump pump.�� We were more than a little worried about the mess that would be caused by excavating in our�� basement.�� We were also worried about how long a project of this magnitude would take.��
    The crew arrived as scheduled, took measures to protect the rest of the house from the dust and dirt of excavation, and proceeded to�� remedy our problem.�� The work was amazing!�� They were fast, efficient, and clean.�� They were in and out in one day and there was no mess left behind for us to deal with.�� It was probably cleaner that before they got there.�� They also sprayed the open areas to kill any mold that had started on the furnishings.�� We have not yet replaced the drywall because we wanted to see how the system performed.�� It has remained dry for 8 months and we are now confident we can re-drywall with confidence that it will be the last time.
    - Kathy S.
  • A
    Aquaguard Waterproofing
    They came out quickly, within a week. They sent someone out for an estimate. I didn't end up using them because their solution was over the top and too expensive. The technician was very pleasant and professional. I am confident their solution would have worked really well, but I was just looking for a cheaper solution.
    - HEIDI C.
  • A
    Archer Contractors RPD Corp

    After some serious flooding in our basement, we sought out some companies to fix the problem.  We selected Archer Contractors, and we could not be more pleased with our decision.  We were presented with a significantly less costly solution than a competing firm. 

    The workers at Archer were extremely professional, efficient and neat.  In addition, the management was friendly, accessible, and very attuned to our needs and desires.

    We have been waiting for a significant rainstorm before writing our review.  Gladly, we report that our basement is now completely dry.

    We give Archer Contractors our unreserved endorsement.

    - Mary S h.
  • A
    Leveille Home Improvement Consultants Inc
    We had intentionally divided up the work into phases with the most necessary repairs done back in December and then the remodeling in March with the last repair of the back palladium window done in April since the weather needed to be warmer and drier for that. There was always a crew of two - very professional workers who were very respectful of our home and also very pleasant to have around. Juni headed up the project in December and Morgan was in charge of our bathroom remodelings. All workers are excellent craftsmen. I have to sing Morgan's praises additionally for her excellent communication skills and great attention to detail. She would let me know what to expect along the way, if there was to be any change in the day's schedule, etc., and I really, really appreciated this. I also appreciated that she, and the others, too, had an aesthetic appreciation and wanted the finished product to blend well and look great.
    All work was completed in a timely manner and done very professionally. If we have any other projects needed in the future we would not hesitate to call this group and would look forward to it.  If you've ever had to have any remodeling work done - you know how stressful it can be - and that last remark says it all - this is one group that you would welcome in knowing that they will get the job professionally done in a timely manner, are neat, clean up well each day, have a great work ethic and are really nice, too.
    - Lisa S.
  • A
    Lindsley Waterproofing
    They came with six to eight men and worked long hours until the job was done. We were very pleasantly surprised at how quickly the work went. They were flexible and responsive to all our requests. The quality of the work was excellent, and the owner, Jim Lindsley, was always easy to work with. It is hard to imagine how they could have been more professional. It was a very satisfying experience, and we recommend the company highly.
    - Craig H.
  • D
    Aquaguard Waterproofing
    We were experiencing dampness and mildewy smell in the unfinished part of our basement. We called Aquaguard and several other companies. The one good thing I can say about Aquaguard- they were prompt in returning my call (within the hour). Appointment was made for several days later. In the meantime, several other companies called back. One guy was particularly helpful. He inquired about our type of foundation (cement block), and said that he only worked with poured concrete. However, he spent another ten minutes explaining what I could expect in cost, and what to look for when choosing a waterproofer. He specifically warned me against companies that do a high-pressure sales job. He said, "they will emphasize coming at a time when BOTH you and your husband will be there, etc." I laughed, b/c this was exactly what Aquaguard had done. He continued, "they will do a lengthy exam of your home, then give you a figure, and pressure you to sign. If you feel comfortable with them, hold off for a couple of days. You'll be AMAZED at how much they come down in price." His advice turned out to be spot-on. The Aquaguard guy came and spent over 2 hours explaining in great detail the problems he observed, recommending a french drain. He seemed knowledgeable, and had us almost convinced. I will say that it was comforting that Aquaguard has been operating under the same name for 20+ years (another thing the other guy said to watch out for-- waterproofers who change their business name don't have to stand by their warranty). He then gave us a quote that seemed high. We told him we'd get back to him. He instantly took it down $1500! Told him we still wanted other opinions. Two days later, we received a phone call from Aquaguard. The lady wanted to know how our experience was, then said that the General Manager himself wanted to come out, and could offer us significantly lower pricing b/c we were Angie's List customers. She offered a time for the following Monday. Since I was driving and didn't have my calendar, I asked her to have the GM call me that day to confirm. He showed up without calling and took me by surprise. I said something about having forgotten, to which he responded, "Women tend to do that." Excuse me?! On that note, he looked around, and told us that ours was one of the top five worst cases he'd ever seen- far worse than his tech had thought. Since we've never had any standing water, my husband questioned this. GM responded condescendingly, "Do I NEED to take the level out again?" He said it was so bad, and the necessary work so extensive, that he wasn't comfortable giving us a quote (although he said to expect around $20K). He recommended we have one of HIS engineers come out to do a full report- to the tune of $1700. Needless to say, we did not go with Aquaguard. We found another structural engineer who said our problems were minor and easily fixed w/ a dehumidifier, gutter repairs and some external drainage landscaping.
    - Stacey T.
  • C
    High Performance Home LLC
    I did not hire them. They gave me an initial estimate, but when I questioned them about changes, they did not respond.
    - Joe T.
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