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Car Dealership reviews in Darnestown

  • B
    I bought one car from them, but have both my cars serviced here. They are not cheap, but they do good work. They do try to up sell items sometimes, but they are not pushy. I have not had any major work done with them in at least 12 years though. I have been going here for over 30 years, and would recommend them to anyone for oil changes. They will sometimes mail me a thank you coupon for $50 off any service.
    - Marvin D.
  • C
    Normally the oil change and everything were pretty routine there were fine but we complained about an issue with the door we had to basically take it back three or four different times with the issue with the door and were kind of dismissive of it and they finally fixed it just the last time we had it in.
    - Brian H.
  • D
    They want you to call ahead and make an appointment, which I did. I told them I needed brakes, and they looked it up on their computer, and they saw what I needed because of what they had told me before. They knew I was coming, because I had made an appointment 3 days in advance, so that they could have the car done that day. The service manager did not order the part, so they weren't there on the day that I brought the car in. They weren't able to do the car on the day that I wanted, they weren't able to give me a price on what was done, and when they finally did finish the car, they left the car for me in their parking lot, but forgot to leave the keys, so I had no way to get back home. It was a disaster from beginning to end. They are pretty expensive.
    - Christopher C.
  • D
    My daughter got into an accident in this car, and I had to battle with him to get the money back.  He also put cheap brakes on my Accura.  He has a problem with fixing the most important thing on your car- the brakes. Do not go to him to get your brakes fixed.
    - Jessica N.
  • F
    After a great deal of research my wife and I chose Criswell based on its location. With an understanding of fair market value based on average purchase prices (based on sales taxes paid to the state of Maryland) for our region, we approached the dealer with a VIN number in hand ready to engage in a simple transaction. 
    After agreeing on a price for a 2013 Nissan Rogue we had our trade-in appraised and accepted the offer. As we began the final paperwork, the sales manager re-approached us and explained that he had made a mistake. He assumed  we had intended to finance through the dealer. As a result, we would have to pay more for the vehicle and he began to re-negotiate the agreed price. Since we had not discussed this at all, and had always planned to finance ourselves I was a bit annoyed.
    I understand that people make mistakes however, as a result of his assumption, the entire scope of the transaction had changed. Perhaps we would have negotiated a better price on our trade-in, went to another dealer who was willing to  complete the sale within fair market value, or even re-evaluate a Nissan versus similar crossover SUV's. 
    Never the less, I requested his superior's card and completed the transaction. At this point we signed a contract with the understanding that we are responsible for the new terms and intended to accept the fact that there was a "issue" that seemed much more like a last minute attempt to increase the price than anything else. The sales manager,Jerome White, took zero accountability for mistake and the way it was handled (specifically the language and just plain "sketchiness of the whole deal" made me fell that if it were my employee I would at least want to know these things were occurring.
    I contacted Mr. Zhot, the GM, who simply escalated  what was just a little F.Y.I His attitude was completely unprofessional and unnecessary. My entire complaint originated with a last minute attempt to renegotiate a transaction, the last thing I was trying to do was engage in the very same behavior. Mr. Zhot immediately jumped to this conclusion and behaved completely combative and unprofessional.
    Dealing with this organization I was told "If you dont like it you should have gone somewhere else", What are you going to do it's not as if you can return the vehicle now, in the state of Maryland you cant do that, etc. This was no longer than a week after the purchase. It's hard to feel as if we were valued customers.
    The Better Business Bureau has issued an "F" Rating and I see why.

    - daniel s.
  • A
    Had to wait a week for the seatbelt part to arrive which was rather surprising for a fairly recent model Civic. On the return visit to get the repair done, was informed about the gaskets showing dry rot. Was surprised that the initial multi-point inspection didn't show it. I decided that I might as well get an oil/filter change done as well. Car was finished on time and a little under the quoted price.
    - Gregory W.
  • A
    Jessie Torreyson, the finance manager, was who I dealt with for the sales and finance. Jason Vaughn was my sales consultant and James Higgins was the finance director. They all get A's across the board.  I just got the most pleasant and most considerate service from the time I got there to the time I left. I'd recommend them to anyone who wants to get a used or new car.  I'd use them again in the future as well.
    - Shirley M.
  • F
    Met with salesman Domonique to purchase an Accord. Took test drive and was given a walk out the door/bottom line/all fees included price. Went to another dealership to test drive another vehical came back to Criswell Honda to make the purchase and the price was $4,00.00 higher than the previous quote only 1 hour later. Domomonique said he made a mistake. He or his GM, Steve refused to honor original quote.
    - Joe L.
  • A
    They did the job there and then. There are really excellent. I would never buy anything other than Honda. I think that they are honest, and they just have good customer service and their place his immaculate. The floor that they work on, is probably cleaner than my floor too. They know what they are doing, very professional. They are responsible, they told me that the brakes are going to take about an hour and after 15 minutes they came in and said that it's going to take about an hour and half. They have a little shuttle service, if you need to go somewhere.
    - Lisa F.
  • F
    My fiancee, who lives with me, took her car in for recall work on the airbags and also to complain of a noise in one wheel. She was never told that Criswell did not even have the parts for the recall work, but told that she needed a laundry list of other work. Not being sophisticated at all with such matters, she agreed to the work. .
    When she came home I was appalled. Criswell had told her that the power steering fluid needed to be flushed. I looked up the records and it had been done only 17,000 miles before. The Owners Manual recommends flushing every 90,000 miles. She was also told that the brake fluid needed flushing. It had been done fewer than six months previously.
    Criswell charged $259 for a brake caliper, the same part that she had been charged $89 for three years earlier.
    I wrote Criswell on February 1, telling them that they had taken advantage of an automotively naive older woman and asking for a refund for unnecessary work. They never wrote back.
    She had to return to have the recall work accomplished and at that time was given another new laundry list of work that and quot;neededand quot; to be done. She did not have it done.
    - Robert M.
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Car Dealerships in Darnestown

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