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There are 126 highly-rated local appliance repair services.

Appliance Repair reviews in Damascus

  • A
    JB Appliance Service, LLC
    Great people to deal with, they made it so easy! I submitted two requests for a quote. JB Appliance called me immediately (within 5 mins) and said they could have someone come out the same day (it was a Sunday). I totally didn���t expect that, so I was extremely pleased. The tech, who I believe was named Luis, arrived earlier than quoted (he called me first to make sure it was ok) and fixed my dryer quickly and easily. He was friendly, knowledgeable, and professional. I will definitely call them again if another appliance starts to act up.
    - Diana D.
  • A
    Peaco Appliance Service
    Plus the owner arrived on time, evaluated the broken dryer, told me how much it would cost to fix the dryer and proceeded to fix it. He explained how the problem was caused and provided a 1 year warranty.
    - Bryant N.
  • A
    Wooten Appliance
    This was our third time using Wooten Appliance and I would recommend them to anyone needing a large appliance repair. Scheduling was easy and the scheduler was very knowledgeable and friendly. The ttechnician was courteous and very professional, even making sure the dryer vent was clear after finishing the repair to help reduce the chance of further issues. They have a two step process if they don���t have the part on the truck, coming out first to diagnose, then returning to repair. Coupon deal covers labor and the cost of the part is separate. Both very reasonable.
    - Erika J.
  • A
    Wooten Appliance
    Just like the previous time we had Wooten Appliance come out to our home, Daryl was extremely professional, friendly and polite, as always, and even though he was unable to perform services that were purchased in the deal/offer , he did identify the problem and extend a credit to us in the event we need to use his company again, which if the need does arise, he would be the first one we would call due to his honesty and professionalism,
    - Dawn B.
  • A
    Wooten Appliance
    Daryl came on New Year's Eve. And was just wonderful, so professional and addressed and fixed issue with our washer in no time! Thsnk you so much! Anna in the office is extremely prompt and helpful answering all emails and I will definitely be using Wooten Appliance again if the need arises!
    - Dawn B.
  • F
    Via Inc
    I have dealt with this company in the past for fridge and microwave repairs, because Maytag/Whirlpool always uses them for warranty repairs, and had fine experiences. The techs are usually punctual and competent. However, things changed this time as I was dealing with them outside of a warranty. I found the customer service and policies of the office staff to be among the worst I have ever experienced. I can only assume it is the warranty work that keeps them in business.
    So at the beginning of this experience, I actually did have a warranty that I had purchased from Maytag. The tech came out to diagnose the washer leak. He said the part had to be ordered. After he left, I cancelled the warranty that I had purchased (I figured that I might save $ by paying out of pocket instead). I called VIA's office to explain this change, and also to ask for the exact diagnosis of the problem in writing. When I told the rep (Crystal) that I no longer had the warranty, her tone immediately changed and she became rather short with me, and kept saying that she had to collect a payment from me immediately for the first time they came out. The company seemed to care much more about getting their $130 on the spot than maintaining a good relationship with the customer. I did end up paying her the $130 for the first service call, b/c I wanted her to give me the official diagnosis in writing. That diagnosis turned out to be wrong, which I found out later on when I hired a different company. Then I had to decide whether or not to use VIA to do the actual repair. The part that they diagnosed as needing to be replaced was the bleach dispenser. The rep told me it was ~$40 for the part and ~$110 for the labor to install it. Here is the unbelievable part: she said that in order for them to order the part, I had to pay her by credit card over the phone, for the part AND the labor to install it. Unheard of. When I expressed my incredulity with such a policy, the rep told me to hold, and she went and checked with her superior, I assume, and came back and told me that if I preferred, I could pay for only the part right then, and they would order it, and when the tech came to my house, I would have to pay him for the labor BEFORE he installed the part. This still would be a risky deal for me. I went back and forth with the rep and asked to speak with her supervisor. At first she tried to dissuade me by saying that the supervisor would tell me the same things that she was telling me. I persisted and she put me on hold for a long time. She came back and said that no supervisor is available. I asked when one would be available. She had no answer, no idea whether one would be available today or tomorrow. She did not offer to take a message and have one call me back. I had to ASK HER to have a supervisor call me back. She was very short and brusque at this point, but said she would pass on the message. No big surprise here, but no supervisor ever called me back.
    I eventually found another company to do the diagnosis and repair. If I had had VIA do the repair, the leak would not have been remedied b/c it was the wrong diagnosis, and I would have already paid for it in full. Based on my experience with them, I would never want to be in the situation of trying to get a refund from them. I have *never* had a contractor come to my house and expect payment before the repair was performed. I would never use this company again.
    - Julia K.
  • A
    KENNEY'S APPLIANCE SERVICE
    My wife and I have used Kenney's many times over the past 20 years for washers, dryers, freezers and dishwashers. Unless we are covered by a manufacturer's warranty, we do not call anyone else.
    - Lyle W.
  • A
    Apple Home Appliance Service
    It was wonderful, he went straight to work, had the part, we chatted the whole time....couldn't ask for better. He even helped tighten some hoses that I called myself handling before he'd arrived. Now that's what I call service!!! AHA is a working example of quality service :).
    - Sheila C.
  • A
    Wooten Appliance
    Arrived in a timely manner. Professional. Checked washing machine and determined that the problem may cost over $300.00 in parts to repair then advised looking into replacement rather than repair. Then worked on the dish washer and was able to have it functioning with in a very short time.
    - Joe V.
  • F
    Sears

    The floor of my laundry room was wet and it clearly was the washer as I had put a load of clothes in earlier in the day.  I have an expensive maintenance agreement on both the washer and dryer and called Sears.  I was surprised they answered on a Sunday.  That was the only plus - when I explained my problem, I was given an appointment 2 weeks from now - what good is having a maintenance agreement if Sears will not "maintain" the item??   Then the lady on the phone had the nerve to ask "did I satisfy all your requirements today"?  Was she kidding?  When I said a two-week time frame was unacceptable, she kept apologizing.  Granted that is not her fault, but really, these operators should be given another "script" when clearly there was nothing satisfactory about the whole thing.   I called a local appliance repairman today and he will be here bright and early tomorrow morning - yes, I have to pay for this, but it will be done. 

    This is not the first time I was unhappy with Sears' maintenance policy.  Another time they came to service the washer/dryer, the window of arrival was 9am to 5pm.  When I asked if that was the best they could do, they said yes.  In today's busy world, who can sit around ALL day waiting for Sears?  Needless to say, I will never buy another major appliance from Sears - it's not worth all the hassle.
    - Linda R.
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Appliance Repair Services in Damascus

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