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Garage Building reviews in Crofton

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    Elite Garage Doors & Gates

    We were not happy with the service provided.

    After the installer and his assistant left and we had paid $600 we discovered later in the day that the outside opener did not work. We called and got the run around that the installer could not return to fix our garage. And would fix it the next day when he returned with the battery for our door. Which was not the answer we were looking for and we certainly did not receive good customer service.

    Our feeling was that we had already paid $600 to the company and now they were not interested in coming back to fix the door. Finally they did return late that evening but the head installer refused to get out of the car to look at what was needed to fix the door even when requested by us. The assistant did fix it as they did not set it up properly when here for the installation - so the door could not be opened from the outside.

    We also believed we were getting another Lift Master door opener to replace the one we had. But it is not and when I questioned the installer he said well "I told you that the PDS 800 was the one on the truck." Again not helpful at all and we did not know what the PDS 800 was and thought it was another model of the Lift Master as this was not explained by the installer. Very poor customer service!

    We have contacted the company and sent a message on their web site on this issue and requested a return call as we were having no luck with the folks on the phone. But as of yet we have not been contacted by anyone.

    - Gregory H.
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