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Drain Cleaning reviews in Crofton

  • A
    This company has worked on 3 properties I own for about 20 years. Every job has been perfect and the prices very fair. The jobs at times revealed plumbing problems I was unaware of. Everything was repaired with perfection. All calls and texts are quickly responded to. The company has done work for many of my neighbors with excellent results. They have remodelled several bathrooms, kitchens and other projects.
    - Daniel S.
  • C
    It was alright. They were unable to resolve my issue, but they were able to give me a suggestion for someone who has. Personally, he was just fine. I believe it was something they should have been able to take care of, but at the same time, he did not waste my time. He was honest with me when he felt like he could not. The only difference between what they did and the company that was able to resolve my issue was that the company that resolved it had altered the drain piping so that they were able to get a larger snake in with a blade and actually clear out the clog that was causing my issue.
    - Adam D.
  • B
    The plumber who came out to my house was extremely professional and quickly diagnosed the problem. He kept everything clean and put back everything that needed to be moved. The entire service took under 15 minutes once started and I planned to use a coupon that cost $75 for $250 worth of service. Imagine my surprise when they bill was to cost me an additional $120+! The plumber showed me the pre-set list of prices for the service. Evidently, regardless of how long it took the plumber, it was going to cost the same high amount. The plumber recognized that it seemed high for the minimal amount of time but I understood that he was not in a position to change the charge.
    I paid the amount but later complained to the office. To their credit, they were wonderfully responsive and refunded the cost over my coupon. I so appreciated their generosity in their response.

    - Kevin J.
  • A
    After having another plumbing company(that I found on Angie's List) come out and snake our drain (with no guarantee on the work), it backed up again within a week, I returned to Roto-Rooter to take a look at the problem. They hit the mud and told us we needed a camera inspection. A great young man named Mark Adams came out to inspect the drain and discovered the break in the pipe, and gave us a quote. As soon as we decided we would use them to repair the job, Mark Adams came right out with the crew and they completed the job that day. We ran into a situation that could have caused us to move the air handler in the basement, but Mark returned to run the camera again, and they were able to reroute the pipe in order to not have to pull all the equipment out. That was wonderful news to us!! Mark was very informative, kept in touch with us, and explained the process for completing our insurance claim. All was taken care of in a timely manner. Mark Adams is the kind of person you can only hope to get when you have a large job like this, you can tell he enjoys his job, cares about the customers he is working with, all plumbing companies should be staffed with people like him. I will always call Roto-Rooter for our plumbing needs, don't know why we tried another company in the first place, (actually my husband thought we would get a better price) they have always done a superior job when they have had to come to our house, and price, well we spent $400.00 more trying the other company that we would have saved if we would have call Roto-Rooter in the first place.
    - Michael S.
  • D
    We noticed that our washer was backing up into the toilet bowl downstairs, which it kind of indicated that the main sewer was clogged up. Since we couldn't use any water fixtures upstairs we were in an emergency and we called Roto Rooter in Crofton MD ( Which I believe is truly the office at 2324 Davidsonville Rd, Gambrills MD) The central said someone was coming out soon which was great. Robert, the plumber showed up promptly, proceeded to clear up sewer drain all the way to the sidewalk, which fixed the problem we were having. He was actually great.
    Problem was, that part of the service was a follow up camera inspection of the drain, to show what was done and guarantee the job. We scheduled the visit. and that's when it all went south:
    - They gave us a window which the company completely missed. Husband called on a couple of occasions to check on the status of the person that was going to come and do the inspection, and was told that " he would be there shorty"
    - About an hr before the time window was up, husband calls again and they said same thing. When the time was finally up, and my husband spent hrs waiting on a Saturday, he called again trying to find out what the situation was. He was told by a rude operator that " I told you it was going to be at least 45 minutes"  which she hadn't. (Now it's 1.5 hrs past the window) he told the lady to cancel the inspection which she failed to do, since a guy showed up, unaware of anything, like 3 hrs after the time frame we were given, who we sent away sinve it was dinnertime.
    - we have not been contacted by Roto Rooter to re-schedule the inspection, nor get an apology. We haven't called either because we felt burned after wasting our entire saturday on them. Their customer service is the worst.
    While the plumbers and technicians they send are pretty good, the whole scheduling system, to set up an appointment, leaves tons to be desired.
    - Julianna B.
  • A
    The company was very quick to reply to my request, great costumer service and pleasant to work with. Company connected me via email, then called and book appointment. Technician arrived at discussed time and was very courteous. I informed the technician of all the steps I had already accomplished and it was recommended and price quoted for a higher level job than what is contained within the actual voucher. The final price for the repair was way above what was expected and I plan on a DIY project. Thank you!
    - Jason H.
  • B
    We purchased the $79 coupon for $250 worth of services.  They responded promptly and sent a plumber out the next day.  No problem with the service provided.  They fixed one drain line which consumed the value of the coupon according to the serviceman.  I felt this was too much so they contacted us through Angie's List after I left a less than appealing review on price.  They contacted us and refunded most of the money as they agreed that our drain line job was not worth the full value.  They indicated that often this job can become a lot more complicated than ours turned out to be.  Good for them for keeping track of their reputation and customer feedback!
    - Kevin J.
  • A
    The video camera inspection revealed some small root intrusions into the drain pipe. These are clay pipes installed when the house was built in the mid sixties.  I was able to schedule a drain cleaning to remove the obstruction(s) the following week.  The same Drain Sight technicians peformed both tasks. The follow-up cleaning visit was $275...which I thought was quite reasonable. As indicated in the service ratings, the guys were great and I would use them again.

    - Harold W.
  • A
    Mike surveyed the work and told me how the drainage system in the basement work.  He vacuumed some of the dirt out of one of the pipes.  Then he plunged it with a metal rod to get as much dirt out as possible.  After that, he ran a hose through the drain to see if it was running out.  He also showed me the spot near the metal of the window well where the dirt was coming in and told me that I needed to get it caulked with epoxy.  He checked and cleaned all five window wells and the area way drain. He also checked the sump pump to make sure it was operational.
    - Frederic F.
  • A
    We found Alpha Plumbing on Angie's List, we love them.  They are great.  We had a serious plumbing issue last year and they fixed it but it was not completely fixed so we called them back.  They came back out and fixed it without charging us because they said they should have fixed it right the first time, I was very pleased. 
    - Jenny K.
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Drain Cleaning Companies in Crofton

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