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Hvac Repair reviews in Columbia

  • A
    Honest Abe Plumbing Heating & Cooling
    Outstanding visit, very friendly and knowledgeable. The advice was spot on and didn't involve any type of up-charging. Will be coming back to this vendor when I need work in the future. Extremely satisfied.
    - Frank B.
  • A
    No-Frost Air Conditioning & Heating, LLC
    Eric came out within an hour of the call and did a fantastic job of diagnosing the problem and fixing it. He explained everything he was doing. He also cleaned the entire system which had not be touched for a long time. The cleaning was very thorough and well done.
    - BALAJI K.
  • F
    The technician determined that we required a new furnace so we decided to have the air-conditioning unit replaced at the same time. Another person from the company was suppose to come out the next day and give us some quotes. Two days passed and not a word from the company. It was in the 30's and we had no heat in the house!! We gave up and called another company.
    - Susan K.
  • F
    Love's Heating and Air Conditioning
    Summary: wooden beam cut, took no responsibility, threatened "legal action" if I wrote about it. --------------------------------------------------------------------------------------------------------------------- I hired Love's Heating and Air to install a geothermal HVAC system and do some duct work in my house around the summer of 2014. Although the company did have numerous positive qualities, it appears very clearly that they significantly cut a wooden beam, approximately 3 inches deep through what looks to be at least half the width of the beam. (To confirm, I am referring to a beam, not a joist. It holds up many joists and ultimately a large portion of the house. It is also extremely difficult to replace.) I had a structural engineer look at it, and he said repairs were needed. (He proposed an inexpensive, passable solution but said it is not as good as replacement.) --------------------------------------------------------------------------------------------------------------------------------------------------------------As background, I had a conflict with Love's Heating and Air prior to discovering the cut beam. In summary, I discovered they did not properly electrically-ground the HVAC unit they installed. (In my opinion, this is negligible compared to a cut beam. Electrical grounding is important for safety. David Williams Electric Co. confirmed the work was not to code.) When I requested that Love's Heating and Air do something about it, John Love responded by copying and pasting a 3-of-5-star review I had posted online (which indeed included some negative comments, along with some positive ones), and refusing. I then told them they were required to fix it because this was work that was part of our contract and for which they had been paid, and angry, (after receiving no response for months, I believe) I ultimately said I would take them to court on principle. (I had paid them well over $20,000 in total along with a $1,000 tip I gave them; this does not include any of the outdoor portion of the geothermal system. I did not actually take them to court nor have I ever sued anyone. I ultimately paid David Williams Electric to fix it because I didn't have the time to deal with a lawsuit.) ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------When I emailed Love's Heating and Air about the cut beam (which, to be fair and very unfortunately for me, I did not discover until almost 5 years after I hired them although at least one of the employees should have known about it), they similarly took no responsibility (not surprisingly). The company claimed I had "proven to be dishonest" in the past and, without asking for any information or pictures (of which I had sent none of the beam at this point) or coming to see the beam, strongly asserted that my claim was false. (I assume the claim of past dishonesty was referring to the conflict I described above although writing a review they did not like is not dishonest, nor is me expecting them to properly finish or correct the work for which they were already paid.) ----------------------------------------------------------------------------------------------------------------------------------------- In the same email response, they then said "if you proceed with any additional inflammatory comments on the internet about us again, you will leave me no choice but to pursue legal action for defamation without merit". The threat of legal action is very scary. (Even if you're 100% in the right, court seems extremely stressful, costly, and susceptible to error, and John Love seems very socially smart.) However, I think transparency is critical, and this is something I would want to know about if I were a potential new customer. ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- As mentioned, prior to the problems summarized above, Love's Heating and Air did exhibit some very positive qualities. In particular, many employees and John Love, the owner, demonstrated a very strong initial intent to make sure they did a good job and that I was pleased. I know I'm far from the easiest customer in terms of wanting things done right, so this deserves significant acknowledgment. The technical employees were also very friendly. Unfortunately, the significant issues described ended up overshadowing these for me. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- (The attached image is significantly stretched as displayed by the website although you can save and open it to see the original.)
    - Ryan G.
  • A
    Ron Air Inc
    Outstanding. Every employee of Ron Air treated my house like you would your own, which.. well, not many other companies did when I was getting quotes. There was no pushy sales pitch, and they were incredibly responsive to all my questions and concerns. As for the job itself, I had them replace an old heat pump and air handler (which were 20+ yrs old). It did take about the whole day to complete, but they showed up right on time, and the installation was done expertly! They back their installation for two years, and I recently had them stop by to further calibrate the system now that it's cold. There was no charge for the service call, and the tech showed the same level of care for my house as they did during the install. I would highly recommend going with this company for installation, or general upkeep.
    - Josh D.
  • A
    Harvey W Hottel Inc
    I happened to contact them only after I'd already obtained a couple of estimates for geothermal heat pump installation, and I'm leaving this review because Patrick Murphy at Hottel spent a good 10-15 minutes on the phone with me going through all the pros and cons of different geothermal brands (CM, WF, Hydron Module) even though I had not hired them yet. Really appreciate the sage and unbiased advice he gave me over the phone, this is not easy to get!
    - Ani T.
  • A
    BGE Home
    The service was excellent and the price of the unit was very competitive. Very knowledgeable about our needs. Farsizing the unit and the capacity of the unit we bought, as well as the reliability of the unit. The installation went smooth and we haven't any problem.
    - HARVEY T.
  • A
    Complete Comfort, LLC
    Jeremy provided top notch service. Her arrived on time and answered all of my questions about my AC unit. He provided more than just an estimate on replacing my unit but he also provided explanation of the options available and offered suggestions on how to improve the performance of my current unit. I will definitely use Complete Comfort for future maintenance of my current HVAC unit and when it's time to replace it.
    - Ayanna A.
  • A
    For any HVAC needs I highly recommend Maryland Heating & Cooling!! AC went out on Saturday, they were able to come first thing Sunday morning and replaced two worn out parts in 10 minutes and AC back up pumping ice cold air!
    - gary b.
  • A
    HVAC Direct Heating and Cooling
    Over the weekend, I noticed a leak stain on the ceiling directly below the indoor unit. It had been freezing over for a long time. Even though the unit is very old, Scott focused on diagnosing the problem and clearly explained my options. My hunch was it might need refrigerant, and Scott confirmed that it was low. I decided to have him recharge the unit which should prevent further leaking while I have time to explore possibly replacing the unit. Scott provided me with an estimate for the replacement work at no extra charge. He was very professional and didn't try to "sell me" during the actual service. All in all, a smooth service call, and I would certainly trust him for any future HVAC concerns.
    - Josh D.
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HVAC Contractors in Columbia

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