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Health Care Facility reviews in Columbia

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  • On Saturday, 24 March 2018 at approximately 11:48 am, I fell down my front porch stairs due to water run off from the rough of my home freezing on the wood. Although in a lot of pain at the time, I felt my pride more bruised than my buttocks, so continued about my day, which included an activity I find somewhat normal, a brunch with my girlfriends at 12:30 pm, where I will readily admit to having three mimosas over the course of the two and a half hour long lunch experience. While this may seem a lot of unnecessary information for this email, I ensure you that my afternoon activity will become relevant as this email continues. As happens with these kinds of traumas, the pain became worse throughout the day; I had developed a migraine as the day progressed as well. One of my side effects from migraines is nausea and vomiting, so those were present as well. By 7:30 pm, my boyfriend had convinced me to be taken to the Patient First clinic. I had been to this clinic before and spoke high praises of them when they assessed my pneumonia last November, so I agreed to go, even though I felt that this was probably still just a very bad contusion best treated with rest, icy hot, and over the counter pain relief. Upon arriving at Patient First after a 45 minute drive (I live in Mount Airy and we had to stop twice because the car ride was making me sick), everyone on the admitting staff and triage nurses were very lovely and patient, asking appropriate questions, offering me a bag to vomit in should I need, and trying to see if they could find me something to help counteract the nausea. I will also at this point acknowledge that I was not looking my best. The act of putting on clothes over a bruise that is now 14” long by 4.5” wide was difficult, so I probably looked a hot mess coming in there in yoga pants, a tee shirt, with blood shot eyes. However, my appearance should not dictate the type of service I receive and I feel that the treatment I got from Dr. LaFon was based solely on his predisposition to me. When he finally came to the room after over 45 minutes of waiting, I had left to go to the bathroom. My boyfriend told him I would be right back and gave him a quick rundown of the situation. At this point, he rolled his eyes and stalked off. I returned to the room and waited an additional half hour, all the while asking if I could have some tylenol or something to help with the headache/lower back pain. When he finally came back in, he told me that he wouldn’t address the nausea/headache. He asked to see the bruise, so I allowed him to. He then jammed it with his fingers which caused an expletive utterance to come out of me. While not my finest moment, I’m sure that most people who get cold, ungloved fingers jammed into a swollen spot on their rear end would have had the same reaction. Dr. LaFon then proceeded to tell me that the problem was not the large blossoming bruise or the severe pain I was in, but the fact that I had ‘drinks at lunch’. His exact words were ‘the need to drink at lunch is your problem’. He then refused treatment, slammed shut the door the computer was behind, and stalked out of the room. I said to my boyfriend we could just come back tomorrow, to which Dr. LaFon replied ‘well I’ll be here tomorrow and I still won’t treat you’. At this point, I left the building because now, in addition to my rump and pride being bruised, I have been treated like an animal by a doctor when coming for help. I have no idea what my boyfriend said at this point in the office, but he received your card from the very apologetic admitting staff and the doctor’s full name from the nurse on duty. We were also advised to not only reach out to you, but to make comments about this treatment on social media, which I have done and will continue to do. Clearly, this is not an isolated incident if the staff is advising us to take action against the doctor. At no point did Dr. LaFon ask for any medical history on me. He never bothered to find out that I suffer from diagnosed migraine disorders, that I have an autoimmune disease called Celiac, that I had a splenectomy in 2008, all of which may contribute to the nausea and vomiting. A basic google search of blows to the lower torso also indicates that trauma to this area can increase the risk of vomiting, but that was never a consideration because clearly, three drinks 8 hours previous is the issue. I am a college educated woman. I have an executive level job. And due to the treatment I received, I have never felt so dehumanized in my life. Now it is Monday morning, 26 March 2018. I am still nauseous, my back and lower end are in so much pain that I can barely sit or lie down, and I have no faith in seeing another urgent care doctor because of this treatment. I am also enraged that I still have to pay for this treatment, that my insurance has to give him money for essentially calling me a useless piece of **** drunk. This type of service is deplorable. No one deserves to be treated this way. I will also not let this matter die because NO ONE deserves this type of treatment, even if they were the most falling down drunk that has ever stumbled into a clinic. I only rated this clinic at C level for the staff friendliness because of the nurses/admin professionals being amazing.
    - Mary M.
  • My health insurance company covered a Shingles shot when I turned 60, but I either had to use my doctor or CVS.  I chose CVS.  Although this went well, I had to wait a bit (my service day was exceptionally busy).  While the pharmacist validated insurance coverage, CVS seated me in a screened area so I didn't feel too conspicuous (a nice touch).  I shared the area with a man getting a flu shot.

    As the needle had to go in deep and at an odd angle, the pharmacist numbed the area for 10 minutes first (something I doubt my doctor would have done).  Because of this, the shot was relatively painless.  Great job CVS.  I would definitely use CVS again for things like flu shots.

    FYI:  I fulfill routine medication prescriptions with these guys every 90 days.  The desk is fast and efficient.  I have yet to encounter issues.

    - MARYSUE V.
  • It took from 9PM Thursday till 8:45AM Friday to see a doctor ... almost twelve hours.  Horrible experience for an emergency room. The ER waiting room was filthy.  I did file a complaint with the Hospital Administration on June 29, 2015.

    - Ron B.
  • I had been diagnosed with Breast Cancer in Jan 13 by another local hospital and my family begged me to get a second opinion and boy am I glad I did!!!! I met with Dr. Joh (Breast Surgeon) on a Friday at 4:00pm. I had sent my films and tests prior for her to look at. Our appointment lasted an hour at which point she discovered a place the cancer had spread (that the other place missed) and said I want you to meet the oncologist..I was like sure I will call to schedule an appointment..and she said no now. She called down to Oncology at like 5pm!! On a Friday!! They said to come on down.. My family and I were AMAZED! Dr. Kotiah met with us..went over our options and showed us the out patient chemo center. Then she about we start a week from Monday!!!!!! I could not believe the speed at which they were getting everything done. The other hospital wanted me to do surgery first and they said it would be a month before they could operate. I have had MANY setbacks over the course of my treatment including other non cancer health related things (ie stroke) and these departments...although not as AMAZING at the Cancer center were top notch as well. The doctors and staff at Mercy are simply great and compassionate. I am never made to feel like a burden and they listen to me.
    - Rebekah H.
  • The receptionist was wonderful, very friendly and professional. My only complaint is that once called back to see the doctor, I waited at least a half hour before actually seeing the doctor. It would have been helpful if someone had checked in with me once in a while to let me kow I had not been forgotten! The doctor was very nice and thorough with the exam.
    - Mike S.
  • Billing is handled by the service providers that are within my plan and I receive a statement from the insurance company detailing what was billed and covered. I can only think of one instance when a billing mistake was made and with a phone call, it was corrected.
    My husband had surgery this past winter and the coverage and communication with CareFirst was wonderful. We appreciated not having to worry about that aspect of the surgery.
    - Wendy H.
  • The doctor took samples for testing for a or b type virus after I insisted. I have not yet seen the results. The doctors are overly conservative in diagnosis and treatment. The dermatologist I went to told me he did not know to almost all my questions on various growths on my body. Dr Mehboob Muhammad is very good though mostly conservative like the other doctors.
    Their billing made little sense. They bounced me from person to person when I contacted customer service. I will be switching to another company.
    - Hasan S.
  • After a long wait was seen by the doctor. She was thorough and afterwards advised us to leave as soon as we could to avoid infections from the hospital! The billing person was confused and kept us waiting until he resolved the coverage with Kaiser Permanente. Otherwise the hospital is good.
    - Hasan S.
  • I find that Care First meets my needs. I haven' t had any trouble with their payment of providers and I have had various procedures and office visits that required payment. I don't believe I will change. Their premium is somewhat pricey but so are my medical bills.

    - Sharon B.
  • At 10:30 on Saturday night, when you need a doctor but don't need to go to the ER, a facility like Righttime is a Godsend. I phoned at 10:15, they gave me an appointment for 10:30, and I was in and out by 11:15 with two medicines in hand. The staff was courteous and efficient, the doctor was kind and a great communicator, and I was thoroughly satisfied with my treatment.
    I used the Righttime facility on Cedar Lane in Columbia, but Angie didn't want to let me create a new entry.
    - Lewis S.
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Health Care Facilities in Columbia

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