CARCHEX

Founded 1999 • Angie's List since May 2007

C Rated | 3 Reviews

Description

Additional email: ldorman@carchex.com. Additional phone - (877) 739-8363. Additional DBAs - SmartAutoWarranty.com, National Auto Inspections LLC....

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A
Hillen Tire & Auto Service

Additional Contacts: Brian

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Verified Reviews

A few reviews for this pro…

C

RATED

01/24/2013

The salesperson was really pleasant, thoroughly explained the coverage, etc. I had no problem with him. He emailed me copies of the Coverage and a Welcome letter. After review of the coverage, I decided to check online to see if the company had received any complaints from consumers. There were many, mostly denied claims for various problems that, according to the contract, should have been approv...

DESCRIPTION OF WORK
Purchased a 3yr/30,000mi extended warranty for my 2009 Hyundai Elantra.

CATEGORY warranty companies

SERVICE PROVIDER RESPONSE

My name is Brian Delman and I am the Customer Support Manager for CARCHEX. Unfortunately there is no record of you purchasing coverage through CARCHEX, we also do not have, or have ever had, a Jose or Eddie that has worked for our company. If this is a legitimate complaint, we will do everything possible, as we always do, to find a resolution. Please reach out to us at your convenience, and let’s ...
F

RATED

02/14/2012

READ YOUR POLICY! Rememeber these three words! These words are all you will hear when you file a claim with Carchex aka Mepco, and they are right if you read the warranty they have enough LOOP HOLES in it to VOID any claim you may have!

DESCRIPTION OF WORK
The service that was to be performed was a CV Axel replacement on a 2005 Jeep Liberty. The repair was to be performed at Casa Jeep in Albuquerque, New Mexico, however because the rubber boot had a tear in it the extendeded warranty from Carchex aka Mepco would not cover the repair. If you know anything about CV joints you know that when they break it will destroy the boot.

CATEGORY auto repair

SERVICE PROVIDER RESPONSE

My name is Brian Delman and I am the Customer Support Manager for CARCHEX. I greatly appreciate the opportunity to respond. CARCHEX is a selling agent for Vehicle Service Contracts. We offer 5 levels of coverage and currently sell for several top rated VSC administrators. Our main focus at all times is customer experience above all. We pride ourselves in being the gold standard for our industry an...
A

RATED

05/16/2007

The experience was great. I had been shopping around for a few days for extended auto warranty rates and the coverage that companies offered. I spoke to Tavis about my Explorer and what I was hoping to get out of it. He told me that I could get a "very comprehensive" policy for my SUV that had 88K miles on it. He explained what the policy covered, and pointed out some of the things that would prob...

DESCRIPTION OF WORK
I purchased an extended auto warranty for a 1999 Ford Explorer I recently purchased.

CATEGORY warranty companies

SERVICE PROVIDER RESPONSE

My name is [member name removed] and I am the Customer Support Manager for CARCHEX. We are extremely happy to hear that [member name removed] had a great experience with her Vehicle Service Contract. Tavis is still with us, and ready to provide quotes and give information on any other vehicles you own [member name removed]! Thanks again for sharing your feedback with Angies List! Respectfully, Bri...

Services Offered

Inspections, Service Contracts, Auto Finance,Auto Re-Finance

Services Not Offered

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General Information
Free Estimates
Yes
Payment Options
Visa, MasterCard, American Express, Discover, Financing Available, PayPal
Senior Discount
No
Emergency Service
No
Warranties
Yes