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Hvac Repair reviews in Clarksville

  • F
    We have a custom home and Charles Klein did all of the HVAC work. recently we had no heat on a cold day (10/2018) and we called Klein. The tech came to the home, noted there was a bird in an intake that had blocked the unit, causing the fail safe to shut it down. During the process of the repair, he cracked a part on the unit (which we witnessed). He noted that he did damage the part, he would tell his boss, and they would repair it. He put it back together and told us the furnace would work but might leak water onto the floor. If it did, we were to call him. The next day there was water leaking, and the unit had to be turned off. We called first thing in the morning to ask the tech to come back. He did, and said that a new part was needed, but we should 'be prepared' to be charged for the part. We were not called about the part until the end of the day - it was now Friday, and they could not order it until Monday. We then spoke to the manager, who said that the furnace had overheated because the bird was obstructing and had caused that furnace part to become brittle, so it was not their fault that the part had broken. We witnessed the tech being very tough on the part and breaking it. Once we reluctantly agreed to pay for the part (it was a cold week and we needed heat), we had to call multiple times to get the part ordered and subsequently come and install it. So once the tech broke our unit, it took more than a week to have it working again. They did not feel they were liable for the damage they caused. The part was $600 to repair. They took over a week to restore heat to our home. Again, the tech CLEARLY STATED that he cracked the part. Wow. Never again.
    - Manav S.
  • A
    Siju was excellent and very professional. He quickly found and fixed the issue as to why the air conditioner was not working. Siju also explained how to maintain the A/C unit properly to avoid further breakdowns. I strongly recommend him for hire.
    - Rajan K.
  • A
    Excellent! No pushy sales tactics. Initial meeting was informative and left brochures and explained features, pro/cons and followed up few days later. Once we decided, service was scheduled and the technicians came on the date and everyone was very professional. Very pleased!
    - Jacob G.
  • A
    Went really well. Was able to contact them in the evening and the tech came very next day. Diagnosed and fixed issue and was customer oriented. Was impresssed by their quality, responsiveness and reasonable cost.
    - Roopak M.
  • A
    There were some special issues with duct work that had to be addressed during installation and everything was taken care of perfectly. This is the second of our two heat pumps to be replaced by Ron Air. They also regularly inspect and maintain our air conditioners. The company is very responsive, professional, and friendly.
    - Ruy G.
  • A
    The service men from Ron Air Inc. were very polite, professional, knowledgeable, and conscientious. They arrived on time and stayed until the job was completed. We have had Ron Air service providers out in past years and they were just as pleasurable to deal with.
    - Debbie M.
  • A
    The office response is very good and knows where and when the serviceman is working. I met him at a rental unit and he was already there working on the A/C compressor located on a second floor landing accessible only by ladder. He was very efficient and competent in his work as well as courteous. I switched from BGE because they would not service the compressor on the landing and now have a service contract with Max Air with which I have been very pleased.
    - Diane B.
  • A
    All of Ron Air's employees, from Pat in their front office to all of the techs that visited my home, were very professional, knowledgable, and (most importantly for me) trustworthy.  They assessed my problem, keeping me informed of their process and and their findings.  They took their time to make sure that I understood everything that they were finding/doing.  They helped me find the most appropriate (effective and affordable) action that should be taken and they completed the work in a professional and effective manner.
    - Josh P.
  • A
    In addition to bi-annual service Ron Air has installed two new Trane HVAC systems in our 17 year old home this year. No one likes to have to spend so much on HVAC in one year but it's an excellent long term investment in our 17 year old home, and something we've enjoyed since the first one was installed in March and the second in August. The Trane equipment is clearly superior to the builder-grade equipment we had. The decision to go ahead with this project was made easy by the value added relationship and performance we've experienced with Ron Air for many years.
    - Gary G.
  • A
    One of the PVC pipes that drained condensation from our HVAC unit was blocked, causing water to pool on the floor. I made an appt with Arundel Cooling and Heating on Monday for the next day. The person on the phone informed me that there was a minimum $99 charge for diagnosis. The technician arrived, evaluated the problem and used compressed air to clear the PVC pipe.
    - BRUCE C.
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HVAC Contractors in Clarksville

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