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Generator Repair reviews in Chevy Chase

  • A
    The work went very well, as usual. We had a plan for the installation of 8 garden lights in our atrium and Ben modified the plan, with our consent and his knowledge of how the lights would work best. The result is excellent.
    - Rona E.
  • A
    Everything went well. There were a few corrections need after talking with the gas inspector but nothing major. After getting a prompt estimate, it took a while to get the paperwork and then get them out to the site. It was about a two-month difference. It then it took a few phone calls to get JBI to schedule the inspections and bring some minor missing pieces. The work was done well. When installed it was completely functioning that day. Power has gone out in my area twice since installation and the generator powered the whole house as anticipated. Price was cheaper than a couple of other A rated installers and estimation process was more professional.
    - James M.
  • F

    Two "second opinions" said it was repairable for $3-4K, but did not recommend it because the G was not right for the usage and better stuff was now available. They also advised that the installation was seriously deficient.

    One termed it an accident waiting to happen. He couldn't believe Montgomery County had passed it. I Contacted the county and was told they had "permitted" the installation, but had never been called back to actually inspect it.

    I confronted a C-M supervisor with this info. She came out with a tech and said the installation was fine, and that not getting it inspected did not matter.

     Later I learned that Washington Suburban Sanitary Commission had to have permitted and the passed the gas part of the installation. I learned from WSSC that they had permitted and then inspected it, but had not approved it.

    Also, I was told that no warranty could begin to run until there had been an approved inspection, a fact subsequently confirmed by a C-M manager. C-M, however, refuses to do more--after all their apparent dishonesty and/or incompetence--than to get the 5-yr old generator through the inspections--the same generator they called unrepairable. I cannot be made whole by this. The matter is ongoing.


    Heating & A/C Service Review:
    I have had a service contract with them for year and was very satisfied. They always came on time and got things fixed promptly within the service contract. This winter they came out to service one of my furnaces. The technician said I needed a part and I would have it in a couple days. Then about 5 days later another technician came out and when he looked at the system he said it was shot and the part wouldn't fix it. He said I would need to get a new system all together. I had a salesman come out and I was quoted $12,500 for 2 high efficiency furnaces. I called another company to get a comparison. They came out and he looked at my system and gave me a quote of $7,500, but the system was different than what  CroppMetcalfe was offering. When I asked the technician from the other company why he would give me a price on the same system, he told me that they system CroppMetcalfe was trying to sell me couldn't be used in my home in tandem. So I went back to CroppMetcalfe and they did some research and they said, I guess you can't use them in that way. So they said they would knock off $1000 on the bill. I told them the second opinion could offer me $7500, so then CroppMetcalfe could come down to $9000. 
    I then got a third opinion and they were able to get my work done for $5700.

    I still have the service contract with CroppMetcalfe so I called them to do my seasonal checkup. The technician said that we had a bad leak in the compressor and would need to get it replaced. Again, I had another company look at it and there was no leak, it was most likely some external source that had superficial damage to the coil.   

    - Edward B.
  • A
    Bob Kinzie promised a first-class, turnkey installation and followed through on that promise.  The real measure of a contractor is how he behaves when something unexpected happens.  In this case, the generator manufacturer changed their recommended distance from the exhaust to any combustible surface (a PVC fence in our case) from 3 feet to 5 feet.  They evidently did not inform their contractors of this in any way other than a one-word change in their installation manual.  We discovered this after the unit had been put in place, plumbed, and wired.  The cheapest solution would have been some kind of fire barrier, but after exploring that we agreed that it wouldn't work esthetically.  Kinzie turned the unit around to direct the exhaust away from the fence, which meant significant extra cost to re-do the gas plumbing and electric connections.  I don't even know how much that cost was, because Kinzie absorbed it without even mentioning that fact to me.  That's how you want a reputable contractor to behave.

    All of Kinzie's workers, from the trench diggers to the plumbers to the electricians, were professional, polite, and good at what they did.  I'd recommend them without hesitation to friends and neighbors.
    - Gary C.
  • A
    Perfectly.  He accommodated us within 24 hours from the diagnostic evaluation and replacement.  He is always on time, professional and respects our home.
    - KRISTEN P.
  • A
    unknown
    - George S.
  • A
    unknown
    - Elizabeth A.
  • A
    It was fine. They're responsive and they did good work. I'm quite pleased.
    - ROBERT O.
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Generator Services in Chevy Chase

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