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Appliance Repair reviews in Chevy Chase

  • A
    Zou came out in July to fix my ice maker and dishwasher latch. He adjusted the original estimate of working on the latch because I had purchased and installed it, but it wasn't quite right. We used the ice maker off and on for the summer, but didn't use it for a while. When I turned it last week, it started doing the exact same thing as before. Called and they offered to send someone out immediately at no cost even though it had been at least 6 months. When Zou came, he spent about 20 minutes tinkering with it. I've had it on for three days and no problems. They did not charge me for coming back or for Zou's time. To me that is good service.
    - Miriam S.
  • A
    I called DAR at 10:00 on a Friday. The technician arrived at 11:00! Amazing! He was polite and professional and easily diagnosed the problem. He had to get a part and would come back the following day. My appt. was scheduled between 2:00-5:00 and he arrived at 1:58. I wish other companies would be so prompt! He quickly repaired the problem and was finished in 20 minutes. I was even able to use an Angie���s List coupon for $50 off. I definitely recommend this company, especially for things that need immediate attention. They worked great for me!
    - Barb P.
  • A
    They were terrific. They arrive the same day we called them(Saturday), no extra charge, identify the problem instantly, fixed it on the spot (they had the part on the truck) explained exactly what was going on and all at a very reasonable price. The technician could not have been more professional, friendly and helpful. It was all in all the terrific experience.
    - Nancy & Joshua K.
  • A
    This was the second time we have used SubZero and we have been pleased with their professionalism both times as well as the quality of their work. We would definitely call them again if anything goes wrong with our Subzero.
    - George W.
  • F
    He was very nice and showed us how to order the board and explained that we could easily install it ourselves. You just had to unscrew the old board and screw in the new one. It was very simple and when he left, he made sure we knew how to install the new board. That was the good part. The bad part was that when the new board came, we installed it and the fridge still didn't work. Despite many, many calls we never heard from Wright again. We called another company and they diagnosed the problem over the phone as a broken switch, brought the part with them and the fridge was fixed. It seems quite unlikely that the board was ever bad, but even if it was two problems, nothing excuses Wright from not returning our calls. We were without a fridge for almost 10 days while we waited for the new part and tried to get hold of him.
    - SUSAN L.
  • A
    Pius was very honest and helpful. He responds to phone calls in a timely manner and was able to come out to my house on the same-day. Most other repair companies couldn't make an appointment for days. His prices are fair and he personally guarantees that his work will hold up. I am very pleased with the work and would recommend Peaco Appliance to friends.
    - Claire B.
  • F
    The temperature in our refrigerator went up and started to hover between the high 30's and low 40's after years of maintaining a 34 degree temperature. We called DAR to fix it so that we could again maintain 34 degrees. On May 20th they came and said it only need to have the compressor and wires cleaned of accumulated dust and grime, and they used a toothbrush and vacuum cleaner to clean it. They charged us $189. We waited the 24 hours as directed (and more) but the problem not resolved. A few days later we called them again to re-evaluate the situation and they came back to troubleshoot. This time they said that the problem was due to a bad relay, which they ordered. They returned a week later to install the new relay. This time they charged us an additional $389. We again waited the 24 hours, for it to cool down as they instructed, but the temperature did not come down., We called them again. This time they said it needed freon which they added. They charged us another $189. We again waited more than the 24 hours they said it would take to cool down, but the high temperature remained. We called them yet again and they said that the higher temperature (low 40's) was "within limits and acceptable." They had no other suggestions, nor did they offer to refund our money since the problem was still not fixed. After spending a total of $767 we have a refrigerator that is no better than the day we first called DAR. DO NOT USE THIS COMPANY!!!!
    - George W.
  • F
    Initially, fine. Quick, seemingly attentive service, until the repairperson didn't have some basic tools or expertise. He correctly troubleshot the inoperative door lock (since I already told him that's what it was, this was a no-brainer). However, he cracked the face plate (later denied it) on the ASKO washer and then told me it was the master control unit -- not sure how thorough the diagnosis was though -- since he completely misdiagnosed the inoperative burner. To his credit, the repairman told me I would get a better deal if I ordered the parts on my own, which I did, but after discovering the cracked plate and him leaving the work area unclean (and seeming to be in a huge hurry) I opted to follow my instinct and not call them back.
    - K M.
  • A
    I called and Sammy offered to come out the same night but I explained that my condo building only allowed repairs between 9am and 5pm so he said he would be out the next day between noon and 3pm. He phoned about 12:45pm and said he would be here within the next half hour which he was. He quickly took apart the freezer and identified the issue as a plugged drain and told me the cost to fix. He retrieved some additional tools and completed the job in approximately a half an hour. He explained exactly what was going on the whole time and provided good service at a reasonable price. I will definitely keep their information and use them again if I have appliance issues!
    - Kevin H.
  • C
    We have been clients of Jim's since 2001, and have always been happy with their service. With the exception of a few repairs, we have mainly contracted with Jim's to clean the coils, etc. of our Sub Zero fridge, originally, and now our KitchenAid fridge, twice a year. The two-year prepaid contracts we have signed with Jim's have specified when each cleaning would take place, and we have received a call like clockwork to schedule each appointment. Until now. I recently realized that we hadn't had a cleaning this year, though there should have been one in January based upon the established schedule. When I called the office, I was told that they had called me "numerous times" (I received NO messages), and because I had not called back, I had "forfeited the cleaning." Wow -- really? Is that any way to treat a client? No apology and a fair amount of push-back. Very disappointing. The woman in the office agreed to "reinstate" my account, scheduled the forgotten cleaning, and promised to send a new contract with the service technician when he comes. While I will most likely re-up with Jim's for another series of cleanings, I need to give it some thought after such shabby treatment. Let me be clear: we have always been happy with the technician's work, but the company's management needs to up their game.
    - EDA J.
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Appliance Repair Services in Chevy Chase

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