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Roofing reviews in Chester

  • A
    Am pleased with the results. Jamie McIntosh gave a competitive bid. I was please with how he explained things in the first meeting. I had met with four other roofers prior to Jamie. The deciding factor was that my neighbors had also used Jamie's company and were pleased with their roofs. Also the company has a BBB A+ rating and they are "certified" GAF installers. Warranty is great.
    - KAREN C.
  • A
    Wonderful ! Joe communicated well and explained our options clearly. The quote was a reasonable one. The work was performed on time and was of a high caliber. My yard was left clean and free of debris. What a breath of fresh air to work with someone like this !!
    - Jim W.
  • A
    Roof Works did a great job replacing our gutters. Start to finish everyone was very helpful and kind. The job ran smooth and the cleanup was very neat. I would suggest Roof Works for any future service.
    - Kim H.
  • F
    Sales rep showed up 24 minutes late for a visit I planned on taking no
    more than 60 minutes.
    Typical young, optimistic, happy sales smile and handshake accompanied a barrage of reasons the company doesn't tell
    customers when they're running late:
    1) tells me that the pre-sales guy yesterday should have told us that the appt time was really just a 30 minute window; one person thrown under the bus
    2) tells me that the company doesn't give the salesperson the phone numbers for the appointments they're going to; one company thrown under the bus
    3) tells me that "the cable company" gives a 2 or 3 hour window for appointments; now comparing his company's customer service habits to that of an industry which is generally considered the worst service in America's landscape (BTW-our cable company is excellent and always calls when they're late)
    4) tells me he only found out about our appointment an hour and 15 minutes before he was supposed to be here,
    and tells me where he was when he got that information; throwing his company under the bus again
    5) I told him that in my business, I've been going to people's homes for 26 years, I've been calling or texting
    with an ETA anytime I'm running late since cell phones came into use; he interrupted me twice when while I was trying to tell him this to tell me that he didn't have my phone number (he already told me this-see above)
    6) he tells me that if he called his home office/dispatcher and told them that he was running 20 minutes late to an appointment, all
    they would do is tell him that the customer already knows he could be up to 30 minutes late
    7) he tells me that because his company is so far from where our house is, that's another reason I can't expect the
    company to keep actual appointments, but 30 minute windows
    7) I told him that my not wanting to have an estimate done was because his company 1) had policies in place to keep its workers from directly contacting the customer 2) they were too far away 3) they considered 30 minutes late "on time", and 4) the employees didn't support each other....all the while he was interrupting me to tell me how I'd gotten it all wrong.
    8) A subsequent phone call to the headquarters office started off with a man telling my wife that he "is a supervisor" after she asked to speak to a supervisor, and bring very reluctant to give her his first name (we didn't even ask for a last name), then after a 13 minute hold, offered to put us through to the salesperson's (who had just left our house looking at the house smirking and shaking his head because I told him wedidn't want an estimate) supervisor, and then we only got the supervisor's voice mail
    Somebody-please-tell my cable company to go into the roofing business.

    - Dr Todd B.
  • A
    It had been some time since my gutters were properly maintained, and I needed not only to have my gutters cleaned, but also have any necessary repairs made.

    I was looking for a service provider who was local to my area and able to respond in a timely, professional manner.
    After taking some time searching out and contacting a few cleaning and repair services to compare prices, availability, and service level, once I spoke with owner/operator Vinnie Squitieri of V & C Gutter Cleaning and Repair I felt confident that this would be the provider I needed owing to his enthusiasm, experience, and stated commitment to do the work with the care and integrity that I desired.

    I was pleasantly surprised by the courteous manner in which the entire job was handled from start to finish, as well as the professional and courteous demeanor that was exuded throughout the entire process.

    When the work was completed time was taken to point out what was done relative to the cleaning and the repair.
    The job was done in a maticulous manner; all debris and material was properly disposed of and the result was not only a more asthetically pleasing appearance, but also the peace of mind I was left with assured of the greater efficiency of the gutters around my home.

    Thank you V & C !
    Patricia Cornett
    Kent Island, Maryland
    - Patricia C.
  • A
    Excellent work.
    - Anthony H.
  • A
    - Warren P.
  • A
    - Crystal B.
  • A
    Their services were great.  I would use them again in the future, but hopefully it will last 30 years, or I will have to.
    - Peter B.
  • A
    They were very prompt and personable. They provided references to their other work.
    - John C.
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Roofing Contractors in Chester

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