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Flooring reviews in Chesapeake Beach

  • D
    FLOOR SYSTEM INC
    They did a good job with the carpeting. The hardwood floor was another story. They left lots of grit in the floor from roughing it up, and the final job accentuated the scratches that were in the floor - a complication that they did not mention before beginning the job. When we brought them back, we got a litany of "its not our fault - you should have had the floor completely refinished," (as if that would have kept them from leaving grit embedded in the polyurethane.
    - TIMOTHY O.
  • D
    THOMPSTON MANAGEMENT, LLC
    I was on a tight budget and after contacting quite a few places, Thompston management had one of the more competitive prices.  But it was a struggle to even get that started.  I initially got a wrong estimate, had to get a 2nd estimate done.  I had to contact them multiple times to get a separate estimate for the storm doors.  Took quite a few messages and several WEEKS  to finally get through that.
    I had explained that I was in an unusual situation, that was quite stressful.  I had just moved, had significant plumbing issues, which is why I needed the new floors.  Black water on the carpet, so that had to be ripped out and replaced. 
    About 3 weeks go by, while I was getting the new flooring delivered etc.  And I get an email asking if I signed the contract, which I had not received.  So I stated I never got any contract, please resend... and if possible just shoot me an email when it is sent so I can be sure that I don't miss it.   I did give a payment of 1/3 of the total cost of the estimate I received.
    Finally the install date comes, approximately 4 weeks after my initial contact.  The worker shows up by himself, it was supposed to be a 2 person job.  And he showed up late, and he seemed flustered.  He started doing basic prep work by removing baseboards, (I removed the carpeting myself, to speed things up and save money), started to lay down vapor barrier, worked for all of an hour or 2 and he comes upstairs to tell me that he has to leave.  I of course wonder why, he says that Thompston management just fired him, and that he is sick of how they treat him and he has to leave right now to meet with a lawyer about it. 
    Imagine my frustration after months of hardship (prior to my contact with Thompston management), then 4 long weeks trying to get working with them, and now this!  I just needed this space finished.  I call to find out what on earth is going on, I am being told that he was never to be there at all, that they had fired him the day before.  That they didn't know he was showing up at all.  Which doesn't even make sense, because if he truly was fired the day before and was no longer coming then why did NO one contact me to tell me that things are not going to be installed on the agreed DATE.  They didn't send anyone else, or reschedule me, so I guess they were going to just leave me high and dry? 
    I was then told that someone else can come out, and they will have to come see the space and understand the job and basically everything is now delayed by another week or two.  Since this other person is already on another job they can't juts switch to my job right away.
    At which point I asked to just get my money back, so I can find someone else.  I was then given a hard time and an attitude about how contractually they don't have too, that they have spent time on my project (helping moving the flooring into the house which took 30 minutes and the actual time to work the estimate I guess)..... which technically there is NO contract because despite multiple times me saying I didn't get it and to let me know when it is sent she never did.  Eventually she was nice enough to give me like 90% of my money back.  Which leaves a bad taste in my mouth but I wanted to be done with it. 
    Also, as I stated earlier I had an unusual situation.  The other thing that really bothered me is I was upfront and honest about my situation from day 1.  I had to ask for special arrangements, like the job had to be done in multiple days, instead of just one day so that I could re-arrange spaces for them to work.  This was all known and agreed too, yet I got an email complaining to me about my situation and lecturing me about how I had to move things before work could be done.  Which I had already made clear I NEEDED to do and I needed them to give me the time to do it, hence I needed the work done in multiple days.  It was downright insulting, and rude.. and very insensitive, when this was something that I couldn't help... something that had been sprung upon me and I was dealing with it the best that I could.  (and again they knew all the details of how this situation happened, why I was in the situation.... everything so that they would be understanding.... or I had hoped they would be)
    My other HUGE complaint and the reason I decided to leave this review is that the worker that came and worked in my house for 1-2 hours..... that was fired... turns out he had a serious criminal record.  An entire page of charges of criminal history ranging from assault, to breaking and entering and now this guy knows my house inside and out by evaluating, and working in it.  I really don't want anyone else to take a chance with these guys because the workers they use are dangerous. At least that was my experience.  This was so unsettling to me, to know a criminal with that history was IN my house on multiple occasions (carrying flooring on one day then the day of install).  
    - Janet G.
  • A
    John Krause Construction

    We would like to thank your crew for doing a fantastic job on our mothers house. First ,for the kitchen renovation, we couldn't believe it could actually happen but you made it happen. Second, new floors and new siding. It became a whole new house and our mother absolutely loves it! And then, since your crew did such a wonderful job before , she wanted her deck screened in and you made that happen as well. Everything was completed in a very timely fashion and your crew stayed on schedule the entire time. What we loved the most was that your crew treated our mother and her home like she was their mother.                                                             

    A beautiful job completed by a beautiful group of people! We cant thank you enough for how much you have changed her life .    

    On behalf of the Smith Family,

    Shirley Kiger


    - Monice E.
  • A
    John Krause Construction

    When they first came to meet with me for an estimate I had an idea on what I wanted my kitchen and floors to look like. They made my dreams a reality. They helped me choose and order my new appliances and installed a beautiful hard wood floor through out my home. Not only the inside but they did my siding and gutters. Now my home looks beautiful inside and out and I have John Krause Construction to thank.

    Thank you John Krause Construction


    Shirley Keiger

    - Shirley K.
  • A
    Choice Floor Ctr
    I love them. They did a fantastic and excellent job. They were extremely helpful. I cannot say enough about them. The field people, the ones who did the measurement and the installers were all really professional. They have high quality professionalism all the way through.
    - CYNTHIA G.
  • A
    Robinson Renovations & Designs, LLC
    Mr Robinson and his crew did wonderful work. In fact, the whole process was so enjoyable that we hired them again to paint our main level a few months later. They gutted out bathroom and had everything prepped to get the bathroom installed efficiently. We were so impressed that we kept on adding projects to the initial bathroom contract, ending up painting the master bath and sitting area at the same time. We have had lots of positive comments from visitors on the bathroom.
    - Rene D.
  • A
    Dj Floors LLC
    What a Great company, Very nice response from the whole company from start to finish. They did a quality job, and the price was right where we wanted it to be. 
    I would suggest them in a heartbeat...
    - Keith J.
  • B
    Fixall Home Repairs & Improvement Service
    The quality of work is excellent as well as the professionalism.  Scheduling issues were worked out.  The work was performed as agreed upon in the contract and Fixall kept us in the loop for various work specific details that arose that needed our input.

    The price was competitive and we plan on using Fixall again in the future.
    - Paola V.
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Flooring Installers in Chesapeake Beach

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