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Pet Care & Health reviews in Charlotte Hall

  • F
    My husband and I were already nervous about leaving, and it seemed when the going got tough for the pet sitter she got going...literally! Two days into the contract I got a call on vacation while sitting on the beach that Titus is very stressed and it was taking almost an hour to feed him the pill. She couldn't catch him. The owner's daughter offered an alternative of locking him in a room for the rest of the vacation, 5 more days. We have another cat, that would also be stressed out if they were separated. How will this be less stressful for the cat? I think it was to alleviate stress on the pet sitter. She basically told me that it wasn't working out. This was their alternative. She said they could still come for "playtime" and to clean the litter. Wow, no thanks for $23.00 per visit. You would think they would have experienced pet sitters that can administer medication, even in difficult situations, or at least offer up another pet sitter that could come in. This put a huge damper on our vacation and was highly upsetting to us, as these cats are everything to us. I truly believe that since my aunt was doing the evening shifts, they saw it as an easy way out. She explained that they do not like to use aggression towards the animals, which I also agree with, but she could not even catch a 10 pound cat to give him his medication. Scruffing a cat is not aggressive. My vet showed me how to do that for medication, and this medication was not even that difficult. Talk about being stranded! My husband and I were hundreds of miles away and basically had to try to work out something the best we could with the resources we had. The owner said that it would be best to call my vet to see if it was ok for him to skip his pill once a day. The vet said that it could leave his thyroid unbalanced, but if I had no other choice, it might be ok for a few days. My $46.00 for the two days of service was not charged. Although it was appreciated, we would have rather had the service we were promised! On the phone she mentioned that medicine is not guaranteed, which is not in the contract and was never verbally expressed to us during the interview. I would have never hired them just for that reason. This was one of the worst experiences my husband and I have had to deal with concerning our pets and a care(less)giver, and their alternatives gave us no comfort. I would not recommend this company if your pet has any medical issues. The pet sitter seemed to have little experience with cats and I believe the company should match more experienced pet sitters with the care level that is required and previously agreed to.
    - Susan B.
  • A
    This review speaks to the care I have received from Dr. Neuman and his office staff.  I would like to note that the price I listed was for a very complex ear surgery. 
    The cost of care in this practice is commensurate with the service.  It is no more costly than most practices.  Most of the follow up to the actual service is "no charge."  Detailed estimates of service are provided in advance and, the actual service (in my case) ended up being less that the estimate.
    Dr. Neuman is currently treating my four elderly cats.  If you are looking for a professional and caring vet, he is both.  His thorough explanations of all procedures is a welcome relief to any pet owner.  There is never any push to do anything, but he presents the pros and cons.  The emphasis on pain management after surgical procedures was extremely important to me.  My cats were handled with respect and gentleness.  I could always reach him for answers to my questions.
    Everyone I came in contact with was exceptional.  What makes a difference in this office is sufficient staff handling the variety of jobs that need to be done so the customer does not feel left hanging or rushed.  The vet techs were knowledgeable, and the front office runs with calm precision.  Anyone who has ever visited a vet's office where it is a mad house will appreciate how this office runs.  A small but important touch is cats and dogs have opposite sides in the waiting room.
    I also feel that if anyone has any problems with how their pet is handled or the treatment they receive, Dr. Neuman would want to know about it.  His emphasis seems to be on care to your pet and YOU.
    I've been elsewhere, but as long as Dr. Neuman is practicing, he will be my choice.  I would again emphasize that cost of service at this practice is very reasonable given the skill, care and attention that your pet receives.  I've paid much more for much less service. 

    - Sharon F.
  • A
    Vet actually called me to talk me out of getting shots for my pet I didn't need.  They provided a great service for the price.  I will be going back.
    - Michele B.
  • A
    She is awesome and communicates well.
    - Cara r.
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Pet Care Providers in Charlotte Hall

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