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Water Heater Repair And Installation reviews in Capitol Heights

  • B
    We bought the water heater ourselves with a 10% off coupon from Lowe's which is highly recommended if you can do it yourself. That saved us quite a bit of money. We got a 40 gallon, natural gas water heater with 10 years limited warranty for $315, and the service to replace was $1199. We had Montez from Jiffy. He came out to assess and provide an estimate the same day we called, and provided the service the next day. Punctuality was an issue- Montez and the receptionist told us he would arrive between 9-10, but I called at 10:45 and he showed up at 11:15. The work is quality as far as I can tell, and Montez was professional. The job took 7 hours, which is longer than the 3-4 hours quoted. Overall, I'm happy with the work.
    - Caitlin T.
  • B
    On a Sunday morning, noticed a leak in the pipes that run into our water heater. The leak must have started the night before as water had pooled on top of the water heater and shorted the electrical wire running into the water heater. The plastic covering the wire was clearly burnt. I turned the water valve off but a drip persisted from the pipe. I called Jiffy and explained the dilemma. They were very prompt and dispatched someone to my house almost immediately. The plumber arrived in about 30 min. He repaired the PVC pipe and cut out the burnt wire and replaced it with a new one. He explained that PVC isn't a good material for such pipes as they can break/crack in really hot or really cold weather (it's been really cold here), and that whoever built the house was basically being cheap by using it. He also warned us that he could not tell whether the electrical short had damaged the water heater and we may need to replace it, but to just see if it continues to make hot water first. Not 5 minutes after he left, the pipe burst, spraying water all over the basement. A pool of water at least half an inch deep covered the basement floor before we were able to shut the water off. I immediately called the plumber who left me his cell number and he rushed back. He helped my husband and I clean the water from the floor. Then he again tried to repair the PVC pipe. This time when he was done he said to not turn the water valve back on for 2 hours to give his fix more time to dry. We waited 6 hours before turning water back on around 9pm. All seemed fine. Around 2:30am Monday my husband happened to wake up and discovered the pipe had again busted. But because we were asleep the water spraying over the basement had created a much more sizeable pool, probably around 2 inches deep covering the laundry room, a hallway and the family room, which are all in the basement. After shutting the water off, I called both Jiffy and the plumber directly. The plumber called back almost immediately (followed shortly after by the company's main line). The plumber arrived back at my house around 3am. After helping us clean up all the water, he said the electric water heater was definitely dead now and said he would order a new water heater (of a better quality than what we had) as well as copper pipes to replace the cheap PVC ones and be back later that morning to install them. He returned to my house around 11am that Monday with the new water heater and copper pipes. He put those in and we haven't had a problem again (it's only Thursday though so if that changes, i'll update review). We were initially charged $260 for the work performed Sunday (trying to repair PVC which led to major water explosion in basement). New water heater installs are typically around $1700 according to the plumber, but he subtracted what we paid Sunday from that and only charged $1400 for the work on Monday. The plumber sent to our house was courteous, punctual and professional. But I wish someone had told me the pipe bursting like that (twice) was a possibility, then I may have opted for the new water heater and copper pipes off the bat. Maybe it was atypical for that to happen, I dont know. And I do understand that he was trying to save us money by not having to replace the water heater if it was still functional. I also dont know whether copper pipes could have been installed with the old water heater when he came the first time. Basically the mere fact that the leak in basement went from literally a drip to TWO major explosions of water all over the basement prompted the overall B rating for my experience. But again I dont know if that was caused by an error in judgment on the plumber's part (to try to fix PVC rather than immediately put in copper), or just one of those sh*t happens kind of ordeals when you own a house. I'd probably use the company again as they were very prompt in an emergency plumbing situation.
    - Jasmin M.
  • A
    The job went very well. I called the owner, Michael Jackson, the day before and asked him to give me an estimate for replacing my old water heater, which was leaking and inoperable. We discussed various options and sizes, and he eventually quoted me a flat-fee installed price which was extremely reasonable, as compared to other estimates I had gotten. Since I had been without hot water for a few days already and we were approaching a holiday weekend, Mike moved some things around and was able to get one of his employees/contractors out to my home the next morning. Mike said the plumber, Ray, would be at my door between 11:00 and 11:30 a.m., and he showed up on time. (It's refreshing to get a realistic time window instead of some ridiculous 4-6 hour window!). Within two hours, the old water heater was out, the new one was in, the water lines were bled, and hot water was coming out of the faucet. Success! I'd definitely call on them again in the future.
    - Bradley H.
  • A
    They were able to come out the same day when we didnt have water due to a burst connection to the water heater. Jared was helpful, nice, and respectful. Great service.
    - Kristie E.
  • A
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    - Katrice K.
  • A
    He was very professional, they also do plumbing too
    - Tammy F.
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Water Heater Installers in Capitol Heights

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