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Chimney & Fireplace reviews in Bowie

  • F
    All Pro Chimney Service
    I hired All Pro Chimney (based on reviews) to replace B venting pipes for my gas water heater; a pipe that is less than 10 feet long . On 7/31/19 I paid the $225 service fee. I was told that the job would take 4 - 6 hours (expect 8 at the most). I was quoted a price of $1,500 based on the labor time. I priced my own supplies based on their quote and the supplies ran less than $125.00. On 8/12/19, Merylene (in the office which sounds like she's at home listening to the tv) informed me that I needed to pay 1/3 up front so that they could order the parts. At her request, I paid the 1/3 amount. I never signed a contract. On 8/20/19, the technicians (Efrain and another gentleman) came out to do the work. They showed up at 10:30am, rang the doorbell at 10:34am. At 11:02 they said they had to go and get materials and I asked them why didn't they have what they needed. They said they would be back. They returned at 12:58pm, walked up to my door at 1:08pm. At 2:54pm they were finished (had cleaned up everything and was in their van pulling off). So basically I got ROBBED for a job that 2 hours, 10 minutes. I was in SHOCK and what had just occurred. I called and spoke to Merylene and I assume Dennis (as Merylene had me on speaker unbeknownst to me). I'm talking to Merylene and some man jumps into the middle of the conversation never announcing who he is. This is poor customer service. Now check this out. These people who are running a business told me, that although it only 2 these technicians 2 hours, 10 minutes to complete the job; I have to pay for the time that they arrive at work, go get the supplies, travel the beltway, while they leave to go get any other supplies and until the time they leave. Whoever heard of such foolishness? I would never tell someone this. So, if you come to work and mess around for 2 - 3 hours, a customer is suppose to pay for that? Really! I would never use All Pro Chimney Company again. The only reason I went with them is because of the reviews, my warranty was running out within a week and my hot water heater was leaking. Never again. Of course you're going to go with your own mind, but I suggest that you better get a full understanding. I believe in doing what's right, that is the only reason I paid them, but by law, I didn't have too, because we never had a SIGNED CONTRACT.
    - Louise T.
  • A
    Capitol Chimney Service LLC
    Excellent! We could not have asked for a more helpful, responsive, professional and reliable company to help us out. As my brother is disabled and I lived in another state, Roger, the owner, and his amazing staff, including Diane and Jen, worked with us and the insurance company to be sure we would get through this horror. Roger went the extra mile to meet with the insurance rep at my brother's house to come up with an estimate that was appropriate for the work that needed to be done. I was kept in the loop during every phase of the process. The quality of the work was outstanding. I cannot say enough positive about Capitol Chimney. They ARE THE BEST at what they do in every way. We are so appreciative.
    - Bill W.
  • A
    American Professional Chimney & Masonry
    For the sweeping of our metal prefab 2-story chimney, the 2 men of APC performed their work in a very professional workman-like manner, only taking 30 minutes. They also quoted the best price for our area in Bowie. My only suggestion is that they find a way to provide feedback as to how clogged it was.
    - Gordon S.
  • A
    American Professional Chimney & Masonry
    The men working were extremely professional and kept the work site clean. When they finished, the inside and outside were left perfectly clean---you would never know they were even there!! HIGHLY recommend !!!!
    - Dorothy S.
  • A
    First Class Chimney Services LLC
    Company was very professional and was timely with the appointment. They cleaned my chimney and flue thoroughly and provided me pictures of the before and after. Would definitely hire again for my next cleaning.
    - Douglas W.
  • A
    Belair Engineering & Service Co Inc
    Russell was professional, extremely courteous, and helpful in providing guidance for operating and maintaining in the future my fireplaces. If his service is representative of the company overall, I would look for future opportunities to use Belair Engineering
    - Christopher L.
  • A
    Gas Fireplace Repair Specialists
    Mike arrived within the 2-hour window that we were given. Not only did he replace the thermocouple, but he cleaned the logs, adjusted the pilot flame, adjusted the gas pressure, and made certain that everything was set correctly. I would highly recommend Mike and Gas Fireplace Repair Specialist. The only downside was that they were scheduling appointments 3 weeks out, but it was worth waiting to have someone as qualified as Mike doing the job. Also, we thought the price was very reasonable compared to some other companies. There is a 5% discount for paying with cash/check vs. credit card.
    - Cynthia L.
  • A
    First Class Chimney Services LLC
    This was our first time using this company and we will be calling them back every year for our cleaning. They arrived on time and were very professional. The technicians showed us pictures of repairs that needed to be done and were very honest. Very reasonably priced. Highly recommend this company.
    - Chelsey R.
  • C
    Sears Appliance Repair
    It took three visits to fix it. The repairman did not have the necessary tools to figure out the problem. He had to call a colleague or boss to get help In determining the problem and possible solution.
    - Gloria B.
  • A
    American Professional Chimney & Masonry
    Received estimate on 7/25/2017 Power washing chimney on 7/26 Tuck pointing and rest of work on 7/28 Each day, workers showed up at times promised, office was in contact with me. This company is well organized and the workers are friendly and did an excellent job. They showed me before- and after pictures of the work. They also hosed out the rain gutters where debris fell down from the chimney and cleaned the ground below. I am pleased that I found them and highly recommend this company.
    - Ingrid S.
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Chimney And Fireplace Contractors in Bowie

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