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Chimney & Fireplace reviews in Berlin

  • A
    He was easy to work with and very accommodating.  He took pictures of the area he was going to seal around the chimney so I could see work was needed.
    He also explained the work he was doing in detail so that I understood exactly what he was doing.  I am going to contact him to come back and clean my chimney.
    - Cheryl K.
  • C

    Contacted Joe from Blue Flame and he was responsive

    Told him I was from out of state and was selling a house in his neighborhood. Home inspector identified some small cracks in the bricks inside the fireplace. Found a buyer for the house but they wanted the cracks repaired before closing.

    Joe was responsive and indicated that the cracks were small enough to not even warrant repair based on local building codes and the width of the cracks being under 1/4 of 1 in. He said no repairs were required but the potential buyers persisted so he recommended filling the cracks with fireproof patching compound. The buyers disagreed. Bricks in that size and color were unavailable so Joe recommended doing nothing to the cracks but just adding a steel insert on top of the bricks.

    The buyers agreed. Joe and I spoke and I told him that I thought both his markup and installation cost (of $100 alone) was high since installation in this case amounted to transit time and him picking the insert up and placing it inside the FP. Not terribly complicated. I've dealt with countless GCs and subs from all the trades in several major renovations and I found Joe's markup and installation fees to be excessive. I understand time is money and that everyone needs to make a profit but his rates were unreasonable. His advice on doing nothing and using a fireproof patching compound were spot on though.

    I think the insert looks horrible but it does not matter what I think as long as the buyers liked it.

    Suggest you shop around for a tradesman with more reasonable markup and installation fees.

    - John G.
  • A
    Also, the technician provided an explanation as to the problem and service and answered several questions I had about the fireplace and the upcoming change of our community from propane to natural gas. He gave me estimated costs as to replacement for fireplace logs, a new fireplace and conversion to natural gas for gas appliances. He was professional and courteous. He indicated that if the same problem occurred again in the near future, he would return without cost.
    - Carole S.
  • A
    Called to get estimate and appointment from multiple chimney cleaners. He gave best cost for the service and was able to do job quickly. He arrived on time, cleaned from top down and fireplace up. Left no dust and cost was exact estimate. Very professional. Highly recommend!
    - James M.
  • A
    The price was comparable to others in the area so I would use them again in the future if I needed more work on the chimney.  They gave me the biggest liner for the best price.  I got this name from Angie's List so I thought that if they got a good rating from you that they had to be a good company. 
    - Ann S.
  • F
    I called an ad for firewood and left a message.  My call was returned by Harvey Elliott the same day or the next day.  I needed a cord of firewood, he stated the price. I asked what size the pieces were and how old was the wood .  I was told they were abut 16- 18 inches and the wood was two years old.  I told him my wood stove need pieces on the small side, however I did say with the wood two years old it might not be so bad. We set up delivery for the following Monday at 6 pm. 

    Monday December 5th at 5:47 pm I received a call from someone else, Harvey was ill and could I wait for the wood another day, he would bring it if I needed it however he would like Harvey to help?  I said that was fine.

    Tuesday December 6th: Harvey was still sick so the Monday caller would deliver the wood..  He arrived with the wood in a trailer.  During the process of throwing the wood off the trailer (the wood filled the trailer however it wasn't over the edge of the trailer.)  I mentioned that the wood looked very large and very green.  Some of the wood was older then other pieces. It seemed to me that it was not a full cord of wood and the pieces were very oddly shaped so they didn't stack well (I helped to unload the trailer, the wood I took off I stacked).  The wood was not stacked by the delivery man but thrown on the ground. Some of the pieces had a circumference of between 21-26.5 inches, 6- 8 inches wide.  I mentioned my concerns to the gentleman delivering the wood, he told me to put them off to the side and Harvey can come cut them.  He told me to call Harvey and he would take care of it.  I paid the man and asked him to have Harvey call me when he was feeling better.  I did carry three arm fulls on to my porch to try, the delivery man carried one armful up. 

    Saturday December 10th.  I stacked the remaining wood and in my opinion it is not anywhere near a cord.  After no call from Harvey  I called and left a message, he called me back right away.  I explained my concerns that it wasn't a full cord and the size of some of the pieces and he stated that he would make it right.  He would come over one evening next week after work.  I stated I would be around all weekend so he could come during the daylight and could come anytime. 

    Thursday December 15th I again called him and left a message to inform him I was having to use the wood since Wednesday.

    Saturday December 17th I again called him and he answered the phone.  I told him I had expected him to come by one evening he said that he thought he said he said he would come by this weekend.  We arranged for him to come tomorrow (Sunday December 18th) at 11am.  It is now Sunday, December 18th 1: 11pm.  I have not seen or heard from him.  I called him and got an answering machine.
    - Janinne G.
  • A
    The first year Steve came out he was wonderful to come out when I could be at my house 10 P.M.! Yes it was January and he was up on my roof at 10 P.M. He has been wonderful over the years making sure my wood stove is working properly. I had a problem with a small amount of smoke coming back into my house, he was able to diagnose and fix the problem very quickly.
    - Janinne G.
  • A
    - Carey C.
  • A
    - John S.
  • A
    - mark t.
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Chimney And Fireplace Contractors in Berlin

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