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Well & Water Pump Repair reviews in Bel Air

  • A
    Well Water Services
    Could not be happier, I highly recommend. Our submersible well pump just died on a very snowy Sunday afternoon. I was hoping it was just the control box but after I checked a few things I was pretty sure it was the pump. You never know how much you miss having water until there is none, especially for using your toilets. I went online to find a reputable contractor and I came across Well Water Services on Angie���s List. Boy am I glad I did. I called and left a message on Sunday night assuming that I would get a call back on Monday. About an hour later I received a call back and was told that they would be able to come out the next afternoon after an already scheduled job. They arrived on time and immediately went to check the control box in the basement. They told me that the problem was the pump not the control box. They immediately went outside in 30 degree weather and 4 inches of snow and pulled and replaced the submersible pump and wiring. They went back to the basement rewired the control box to match the new pump and finished the job. I would definitely hire again and highly recommend!!
    - Ron E.
  • B
    Basement Systems USA
    Installation delayed, started 2 days later than originally scheduled and was completed 4 days later due to unexpected circumstances. The production manager, Dave, was requested to my home to resolve conflicts with contract. Dave and his sales manager worked with me and were more than accommodating. Very pleased with work performed. Crews were friendly, informative and attentive.
    - Debra L.
  • A
    Basement Waterproofing Nationwide Inc
    BWN came out quickly to provide an assessment, and they provided a fair estimate along with suggestions to make my installation more effective. Once the deposit was made, I was quickly put onto the schedule, and had the crew out within a few days. The crew that came out was excellent. They took care to not damage my floors or personal belongings, and they were very fast and clean with the installation. I also inquired about reducing humidity levels in my basement and was given a list of recommendations that have worked wonderfully.
    - Keith B.
  • A
    Basement Innovations Waterproofing
    I have been remiss in providing a review for this contractor, this review should have been submitted long ago. The installation went pretty well. Unfortunately we had a lot of water that came into our basement. Jay suggested that we install two sump pumps instead of the just one we already had. I am glad he did. It had rained pretty hard for a few days before his crew arrived. When they started breaking up the concrete the water started pouring in, it was a real mess. When they drilled into the block walls the water literally shot out. They busted up the concrete, dug a trench, installed a filter barrier, laid drain tile, covered with stone, and then covered it all with new concrete. They also installed two sump pump tubs and sump pumps in opposite corners of the basement. Even though it was a real mess they did a great job cleaning up afterwards. I cannot say enough about this company's customer service, they have been great, they stand behind their work. I had a small leak appear in the center of our basement after a very heavy rain. I called Jay and he sent two men out to install an additional drain to the center of the basement at no additional charge. Yesterday I noticed a small amount of water on the basement floor, thinking it was water coming up through the floor I took a photo and emailed it off to Jay. Jay replied to my email within the hour. Before I could reply to the email he called me on the phone and wanted to know if he could come right over to check it out. He was there in about 30 minutes. As it turns out he found that the water was not coming up from the floor but from the floor above. Amazing customer service. I HIGHLY recommend Jay and Basement Innovations Waterproofing.
    - Ron E.
  • A
    Basement Systems USA
    The installation process went smooth, the crew showed up on the day and time promised and the foreman did a walk through with me communicating the game plan while the rest of the crew set up their equipment. Since I didn't have a basement level entry door the crew made sure to not make a mess of the 1st floor as they went bout their work. I can't express enough on how courteous they were and how well they kept my kitchen and living room clean since they had to go back and forth a hundred times removing the debris and bring in tons of stone and concrete. Everything they had shown me in their presentation videos actually happened in my home. Now that we've had a few heavy rains I'm 100% satisfied with their system and my basement is completely dry. The musty smell is finally gone with the Sanidry air system in place and I highly recommend anyone who has any type of basement problems to use this company. Their representative actually showed up when the office said he would and even gave me a confirmation call himself so I knew I wouldn't have to wait around all day hoping they'd show up on time. After having 3 other companies come out for estimates he was the only one that was punctual and didn't give me a big story on how expensive the job was going to be but then drop the price because of some made up story. Getting my basement back to dry usable space has made my family so happy!!
    - Cheryl G.
  • C
    Liberty Pure Solutions Inc
    I'm finally done with this company.
    First came out April'14 to address concerns I had about our pH level-- it kept going below 7.0 shortly after we'd had it filled from a different plumber (2 times in our first year here) and that first plumber had seemed inexperienced on other things as well, so I wanted to find someone who specialized in water treatment.  Liberty Pure had great reviews and I really liked them initially. The techs (Kevin and Mike, I believe) seemed very knowledgeable and agreed that our last plumber had indeed made quite a few mistakes. When asked for advice, Kevin suggested a new well tank and a larger neutralizer.  Our current neutralizer had been replaced only 2 years ago, by the previous owners but he informed us that this larger one would keep our pH "well above 7.0" and allow us to refill the minerals every 18-24 months instead of around 6 like we had been.  I was worn out from too many service calls at this point and grateful to have found someone that seemed like they knew what they were talking about, so my husband and I agreed to do it and they came back a few days later to install, $2,400.
    Eight nights later there was a bad storm, our basement flooded.  We were down there with a large wet vac from 1-5am, vacuuming and dumping on repeat, not able to find exactly where it was coming from for the first few hours. We COULD tell it was from somewhere in the corner closet where the pump/softener/neutralizer are.  When my husband decided to try and move our huge softener (must be about 300 lbs) out of the little closet we were finally able to get in there with a flashlight and diagnose the problem. When the techs had installed the new neutralizer, they had spilled (or knocked, more on that in a second) at least a gallon of the mineral solution into a trench that was part of our drainage system, thereby clogging the drainage and forcing all this storm water into the basement instead of along its intended path.  The spill was all the way behind the neutralizer which sits almost flush with the floor so you can't see it without moving the softener out of the way.
    Doug, the owner, came out the next morning and immediately agreed that the problem was their fault.  He said that he thought the previous plumber may actually have been the one to spill the minerals initially, as the color was different than what they used (and an inferior product)... BUT that his guys had a responsibility to clean it up when they saw it upon replacement of the neutralizer.  We had had several bad storms between other refills anyway with no water in the basement whatsoever, so even if it HAD been spilled by that guy, it had not been knocked into the trench... THAT happened during this recent install. Doug went on to say that they have such a high rating on Angie's List bc they go above and beyond to take care of their customers and that there was absolutely no excuse for his guys to have left that there.  He explained though that it would be hard to get insurance to cover it, since surely sometime in the last 40 years there had been water in the basement at SOME point, (though the fact that our basement had no wet smell or visible mold was a huge selling point in choosing this house), thereby making it difficult to assess the damage that this particular incident had caused.  He offered to give us $1000 back from the cost of the neutralizer to handle the rest of the cleanup ourselves, should we so choose.  Although I certainly would've rather had a cleanup company come, his reasoning made sense to me and we certainly didn't have an extra several thousand dollars to pay for mold remediation if insurance wouldn't have covered it.  So in the next couple days-- after MANY more hours of cleanup, pulling out carpet, tossing wet padding, many passes with a rented commercial extractor, borrowing and buying more fans to keep running 24/7 and plenty heated discussions with my husband over the next couple days, we agreed to thank Doug and accept the $1k.  Let me stress that I did appreciate the offer - I accepted it right? - but it only covered the cost of what we had already spent, plus a larger dehumidifer that we bought immediately after. And it clearly came NOWHERE NEAR being worth the time/effort/stress involved.  Seriously people, if anyone here has had to brainstorm (read: argue) with a spouse on what to do in a situation like this where no option is "good" and all are costly, you know what I'm talking about.
    Now again, I don't mean to complain about the owner or his offer-- I believe it was made in good faith and we just felt like we were all in a bad situation and had to make the most of it, and I was glad to at least have some money to help with it versus a business owner who tried to deny any responsibility and fight us on it.  Who's to say if we would have won that battle, especially if the previous plumber had indeed spilled it initially. My intent is merely to state that we were not "getting over" on anyone for having to deal with this huge mess and then get a grand back to put a dent in the cleanup cost.  
    So imagine my surprise a couple days later after Doug spoke to Kevin, whom apparently copped a huge attitude, saying that he "told us" the previous guy had made a bunch of mistakes and that we "knew something had been spilled all over the floor". Let me now clearly say that while he did tell us about mistakes made, there was NEVER any indication WHATSOEVER that we were being left with any issues to take care of or clean up on our end, due to those mistakes.  I get that you don't want your boss to reprimand you but to blame it on the homeowner; is beyond absurd.  How on earth we would be expected to know we should clean something up, much less move a humongous h2O softener full of salt out of the way to get to it??  My husband happens to be huge himself, otherwise there's no way he could've moved it.  
    Doug still agreed to hold up his end of the bargain, but he felt the need to pass Kevin's words along first and I felt like his attitude had shifted some.  It took him several weeks with reminder calls to send a few smaller checks, but the total amount promised did eventually come through.  The whole thing left a horrible taste in my mouth but I didn't really have any more energy to put into it and just wanted to put it behind us.  I thought about leaving a mixed review then but since the money was eventually sent, I didn't want to be unfair.
    The next service call we had to make was a few months later.  Kevin and Mike came to check our pH because our pool test kit showed it as a little low, lighter than my kit goes at 6.8.  Kevin's demeanor was quiet & short and he seemed to have a chip on his shoulder, which I had expected possible... so I wanted to clear the air.  We explained the situation, what we went through with the flooding and aftermath, and said that we were certainly not trying to get anyone in trouble.  His response was still short and included reiterating that he'd told us the first guy had made mistakes. When I went into how that does not equate to "and one of the mistakes is still there, can cause you problems in the future so you need to do something about it", his response was "well at least you got a thousand dollars out of it".  I'm not going to write what came to mind then but I decided to walk away from it and let the husband deal with the rest of it, which he did... They explained that the pH was fine, our kit's reading was wrong and to "stop worrying", that we wouldn't need to refill for a while.    
    Fast forward all through summer/fall/winter.  Come early March of this year it was time to refill, less than a year... minerals were lower than the halfway point and pH was reading low again. Less than a year is far shy of 18-24 months but also much better than the 5-6 the first guy had been doing it, so I was ok with it.  We have a pool that needed refilling a few times last summer (2014) and that may have accounted for the sooner-than-quoted refill time with this larger neutralizer.  However, we'd talked about the pool *before* they quoted the 18-24 months.. but I will give them the benefit of the doubt here. So they refilled for $199 and left.  Again I got a low pH reading several weeks later but when I called, the receptionist asked if I was using cool water (I was) and explained that I needed to use hot to test.  So I did and got a 7.0 with the hot, which is supposed to be the bare minimum for copper pipes so it still seemed like it should've been higher after such a short time since filling, plus with this larger neutralizer. But again, we were ok and calling back wasn't worth it.  But then last month I thought I'd check the levels and was shocked to find the neutralizer was less than half full!  It had been FOUR MONTHS since they'd refilled.  How we got almost a year after initial install and only 4 months now, was completely beyond me.  But I was DONE dealing with them so husband took over.
    They arrived this morning, questioned my husband about our water usage and (surprise!) blamed it on us.  First our filling the pool. Kept accusing when husband told them we've hardly added ANY water (we actually had to drain water OFF at opening & Baltimore literally broke a record on rainfall in June... and ironically, LAST summer we did have to add some, a bunch of times).  Kevin kept going with reasons it was our fault... family of 4 (our kids are 4 and 6, not using much water and AGAIN how does that explain the huge difference between the 2 fills?!) 
    After husband finally lost his temper they admitted they changed the minerals they were using and "that could be part of the problem". I'm skeptical it could make that big a difference but IF that's true then what are the odds this was the issue with the first plumber.. hmm.  
    So. Waste of $2400 and a boatload of stress.  I won't be calling again.
    - nicole K.
  • A
    A A Action Waterproofing Inc
    It went great. We had them do some other work for us. They came on time and were diligent about what they were doing. They told us what they were doing and gave us some options. We were happy with their services. They did use the better brand sub-pump, and back up pump. It was probably more expensive. They did a great job.
    - Laurdeen B.
  • A
    Alexander Plumbing Services Inc
    Showed up when scheduled. Explained what he had to do and completed in timely manner. There seemed to be a disconnect between the tech and the office. Office quoted me a pump to be installed. When tech arrived he asked if I had the pump or would be purchasing one from him. I told him the office quoted me a price with a pump. The pump he installed was different from the one I was quoted and the bill was adjusted.  I was pleased with the service and would use again.
    - Michael S.
  • A
    Basement Innovations Waterproofing
    I have been remiss in providing a review for this contractor, this review should have been submitted long ago. The installation went pretty well. Unfortunately we had a lot of water that came into our basement. Jay suggested that we install two sump pumps instead of the just one we already had. I am glad he did. It had rained pretty hard for a few days before his crew arrived. When they started breaking up the concrete the water started pouring in, it was a real mess. When they drilled into the block walls the water literally shot out. They busted up the concrete, dug a trench, installed a filter barrier, laid drain tile, covered with stone, and then covered it all with new concrete. They also installed two sump pump tubs and sump pumps in opposite corners of the basement. Even though it was a real mess they did a great job cleaning up afterwards. I cannot say enough about this company's customer service, they have been great, they stand behind their work. I had a small leak appear in the center of our basement after a very heavy rain. I called Jay and he sent two men out to install an additional drain to the center of the basement at no additional charge. Yesterday I noticed a small amount of water on the basement floor, thinking it was water coming up through the floor I took a photo and emailed it off to Jay. Jay replied to my email within the hour. Before I could reply to the email he called me on the phone and wanted to know if he could come right over to check it out. He was there in about 30 minutes. As it turns out he found that the water was not coming up from the floor but from the floor above. Amazing customer service. I HIGHLY recommend Jay and Basement Technologies.
    - Ron E.
  • A
    Jones Well Drilling
    This crew was wonderful. They came the day we called and completed the repairs that day. We had been without water over the weekend and  were very grateful for their fast response.
    They were both professional, and knowledgeable.
    We would recommend them to anyone and plan to use them in the future, if the need arises.

    - Carol S.
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