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Furniture reviews in Bel Air

  • A
    KNOWLEDGE; QUALITY; SERVICE; PRICE - this is why I come to Jarvis. I am a long time customer of Jarvis Appliance who lives in another state. In the past, I have helped my Mom and brother buy appliances and I chose Jarvis Appliance because there is NO BETTER customer service and support whether it is Sales (Brett Marshall's service is 5 Star; Denis Mueller -- another 5 Star-- was amazing responding to my emails and was also a tremendous help when Brett wasn't around; even Mark jumped in and helped when I was in town on a weekend and neither Brett nor Denis was around. This is typical of the support provided by Jarvis. This last big purchase (4 appliances for a kitchen) began with an email - sight unseen -- I wouldn't do this any place else. Then there is the Delivery Department: Josh, Angel, and Connor. They knew I was coming in from out of state and kept me informed (I wasn't the first cutomer of the day) on their estimated arrival time. The appliances were delivered in perfect condition. They answered all my questions and made sure, like all of the Jarvis staff, to call them if I had any questions. Top Professionals -- all of them. Kudos, Kudos and a BIG thanks to the staff at Jarvis Appliance.
    - cheryl b.
  • A
    Classic Furniture Works
    We were very relaxed regarding the time frame -- it was more important to us that the job be done right rather than quickly. Mike kept us informed, stuck to his original quote (though I have a feeling this took more work than he let on)
    - Charles P.
  • D
    The first day that was scheduled I waited for 9 hours and not only did they not show up, but someone called every few hours with a different excuse: "my brakes are bad and I have to put the truck in the shop;" "I had an accident and am on my way to the hospital;" "my truck is overheating." In between these calls I was receiving calls from the office saying that the crew was on the way. I rescheduled and asked for a discount. I was told I would receive a call from a supervisor but never received one. The price I was quoted was $99. When the team showed up, the hidden costs brought the total to >$1200! It was clearly a bait and switch situation. I ended up paying $615. There is no way you will ever pay $99 unless you have a brand new furnace. This has been 2 days of stress and anxiety. I would prefer to breathe in dust and mold. The only positive comment I can make is that the team who did the work were very nice and made an effort to clean up when they were finished. They also asked me to fill out a survey but when I attempted to enter my invoice number I got a message saying that there was no record of the service. I won't use Sears again.
    - Merle K.
  • A
    They picked up the table and delivered it exactly when they said they'd be here.  The craftmanship on the added wood on the legs was as if the table were made that way.  Absolutely beautiful.  They cleaned the table and the leaves when it was in it;s place and explained to me how to care for it!  Worth every penny.
    - Dale R.
  • A
    If you need a professional to restore a great antique or to take a piece and restore it/ refinish it with a total new look or makeover, this is your guy. Jim has extensive knowledge of all furntiure, it's era, quality, value etc. He will give you his opinion and will bring you nothing less than perfection in his workmanship! I have many pieces in my home that have been hand selected by Jim for me and he has refinished both to natural state and distressed, furniture of all types which I proudly display and most are conversation starters just by uniqueness and design!

    I'm happy to share pictures for anyone who is interested!

    Thanks Jim!!

    Heather Adkins
    - Heather S.
  • A
    We couldn't be more pleased. This was my mother's piece that has been in the family for 60 years. Pick up was timely, restoration on schedule and very pleased with final results. Would highly recommend!
    - james p.
  • A
    Classic Furniture Works
    Lauer Furniture did a beautiful job refinishing several pieces of furniture , some of which had been in storage due to wear or damage.  The refinished pieces look like new!  An added plus is that Lauer is very accommodating and easy to work with. I highly recommend this company!
    - George L.
  • A
    Classic Furniture Works
    Mike Dowell stopped to pick up the items for repair and returned them within a couple of weeks.  We were very pleased with Mike's professionalism and craftsmanship.  All of the pieces look great and you cannot notice the repairs.  We are having other pieces restored as well through Lauer Furniture Restoration, highly recommended!
    - Charles T.
  • A
    As promised, they called the night before for a 2 hour window. They showed up on time. They moved the piano promptly, safely and efficiently. They delivered it, put it back together (it is a baby grand and the legs had to be removed for transport.) and were on their way.
    They were polite and extremely courteous. If you are reading negative reviews about these folks online, please do not believe them.
    These folks are top notch!
    - gigi d.
  • A
    Classic Furniture Works
    I would definitely use Lauer Furniture Restoration again.  Mike, did a wonderful job repairing the legs of my coffee table that had pulled away from the base.  The  small antique bench looked beautiful and the  dove-tailed drawer from an old dresser, that came totally apart when I pulled it out too far and dropped it on the floor, fit perfectly back into it's place in the dresser. I am extremely pleased with all of the work that was done.
    - Linda B.
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Custom Furniture Makers in Bel Air

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