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Auto Body Repair reviews in Bel Air

  • F
    The owner of this business is unethical. I was told that their pricing would be lower then the dealership. I had to wait 4 days for a quote. Then found out they were charging me for storage of my car while taking their time to do my quote. They never to,d me there was a charge for my car to sit on a parking lot, not even owned by them. Their prices were higher for the repair and the storage. I tried to discuss the issue I had with charging me for their delay but the owner basically said "too bad". I have never done business with a place as unethical as this one. DO NOT DO BUSINESS with this company!
    - Janet H.
  • A
    Excellent! Repaired car shows no indication of any damage. Paint match is perfect. Car was thoroughly cleaned before it was returned to us. RV door needed three different paint colors with a custom design, Paint work was done flawlessly.
    - Roy M.
  • F
    I went to another dealer that I have used in the past and really liked.  I only went to Bob Bell because my wife went there and they did all the service work on her car.  She now has a new car, thus I get her old car. 

    The other detailer said there were no cyclinders misfiring. They installed new spark plugs and it worked for two weeks.  The engine light came on again.  they had to replace the right catilytic converter again. The one that Bob Bell installed was bad and needed to be replaced again.  I'm two months with second right catilytic converter and all seems well.  This sure beats a $5400 engine rebuild that wasn't needed.  the other dealer confirmed that I have a six cyclinder engine.  Hence, cyclinder 7 that was misfiring appears to be working just fine:) . 
    - Mark T.
  • B
    It has been a touching experience. He does good work. There were little few things like the girl at the front desk and the receptionist was to check on the insurance company and they had to reorder a new check and tell me little things and they would missed things that kind of stuff. Overall, he does a good job. I think my family has been going there for years. His price was competitive. I may use them in the future for a small job.
    - CASSANDRA W.
  • A
    Repair went wonderfully well. This was a very involved job. Even though it was the heater that was bad, the air conditioner Freon also had to be bleed and replaced. To get at the heater core the entire dash board with gauges, lights and controls had to be removed from the car. Every thing was replaced properly. By paying attention to details the radiator cap was found to be worn and was also replaced. The new radiator cap eliminated a secondary engine cooling system problem.
    - john f.
  • A
    His price was accurate and it was a good estimate, it wasn't inflated. The work was perfect. They brought it in, they did it in an hour and they did great work at a reasonable honest price. His estimate was the best estimate. He absolutely good quality work for a fair price.
    - Leslie G.
  • C
    This was the place they gave me double an estimate. My father was a mechanic and I grew up with cars so I knew what was happening as it was occurring so it was just unreal. They threw in everything with all the expense you could imagine to do the repair, from replacing it, quarter panel. It was amazing, the expense.  They were not our first choice at all to use. The whole issue is trying to take advantage of a consumer or an insurance company versus just doing the work that needed to be done.
    - Leslie G.
  • C
    I took the car in for an estimate on a Friday afternoon. The body shop manager, Jay Hannon, looked at the car and started to write an estimate. As he began, a rep from an insurance company came into the office, a guy that the manager seemed to know well, and the two men started talking. The manager told me that I could leave and that he would call me with an estimate within a half an hour. He never did call. I called the shop early the following week and spoke to a Jeannine who told me that it was not normal to give a customer an estimate until the insurance company approved it. I was unsure of the truth to this because I had had work done by Boyle's body several weeks prior to this, and was given an estimate from Jeannine immediately after she inspected the damage. Finally, on Friday, I received an e-mail from my insurance company letting me know that they had approved the estimate and that the information had been sent to Boyle. I called Boyle and spoke to the manager who told me he was waiting for the insurance company's approval so that he could order the parts. I told him that I had received an e-mail from the insurance company telling me that approval had been given. He checked with Jeannine who confirmed that they had the approval. I was then told that they would have to get the parts and would call me once they had all arrived. It turns out that the parts had already been ordered and had arrived at the shop. I took my car in the following Tuesday, and was able to pick it up the following Monday. The rear hatchback door had been replaced and my license plate was only loosely mounted on the new door. John came out of the body shop office and fixed that. It took quite a bit of effort which makes it seem that whoever had started the job just gave up when it became difficult. Once I got home, I saw that the new exhaust pipe had been mounted crooked, and was very close to the bumper. I was afraid that the heat of the exhaust pipe would burn the plastic bumper, and it looked bad. Also, one of the back up lights in the brand new bumper did not work. I returned to Boyle several days later to have those things looked at. John put a new bulb in the light and it now works fine. He had the mechanic who had done the exhaust system look at the crooked tailpipe. The mechanic told me that that was as good as it would get, that my insurance company would only pay for after market parts and that was how it was going to be. He was extremely rude and flippant with me and just walked away without trying to resolve the matter. John adjusted the pipe himself, but it returned to the original place by the time I got home. I did not go back because John had assured me that the exhaust pipe would not burn the bumper. I felt completely blown-off by Jay regarding the initial estimate, and for lack of a better term, jerked around by Boyle's body shop regarding the entire repair.
    - Maureen W.
  • A
    I told them no hurry on my car because it is only my weekend/good weather car. It took about two weeks to get the car back and when I did I was extremely impressed! I think the repairs that were done were flawless. The whole front end of the car was re painted just how I wanted it and I would have to say I think it looked better then when the car was new. All of the new paint, which is black, was shining so brightly it looked like it was wet. When I commented on just how shiny it was they told me it is because they wet sand and buff all new paint. What does that do I ask and they explain to me a little about the paint process and that new paint has something called orange peel and that wet sanding and buffing takes that out to give the paint a smooth shiny surface Funny thing is the day I picked the car up I had to run an errand and went to Target and when I came out of the store there was a note on my windshield that said if I ever want to sell the car to call this number. That is how good the car looked. My only problem now is I need to get the work done to rest of the car to get the whole thing to match. This is a small body shop and I think that helps them take their time and focus on the job at hand which lets them turn out truly amazing finished products. I highly recommend Weaver's Body and Fender to anyone that needs body work done to their car. From a small dent to a major collision repair they can do it and do it right.
    - Eric S.
  • D
    The repair took 39 days, partly due to parts availability. I understand that, but even so it was an unacceptably long time.
    However, what was really aggravating was that from October 4th until completion I was told at least 6 or 7 times that the car would be ready the next day. Why? I also found it frustrating that they never called me to update the status of the repair. I had to call them all the time to the point where I felt I was being a nuisance. Each time they held out false hope of a completion date, and when that date came and went they never bothered to call. Extremely unprofessional and frankly disrespectful.
    I had to pay out of pocket for car rental, since the repair took so long that my insurance allowance had run out.
    What did they do to make up for all the aggravation and run-around they put me through? A $100 discount on the work I had done that was not part of the insurance claim. Gee that's swell! Big deal. $100 didn't even cover half of what the additional car rental cost me.
    The quality of their work was good as far as it goes, with one exception. They used used parts to replace some of the suspension parts, Including a lower comtrol arm. My dealership had just replaced my front bushings about 1 month before the accident, so my brand new bushings were thrown away and replaced with used ones. Of course had their communication been better while the work was going on, I would've caught that. Unfortunately, I found out about it when the car was done.
    Last but not least, their estimate was way off the mark. The estimate was some $2000 lower than the cost of the work as completed. On a job that cost less than $10k that's a significant difference.
    I have used Bel Air Auto Body a lot in the past, both for insurance claims as well as repairs I've paid for myself, but believe me I will never use them again, nor will I be recommending them.
    - John C.
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Auto Body Shops in Bel Air

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