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Roofing reviews in Annapolis

  • A
    Justin and his team were great! They were on the job when they said they would be, which as you know, can be very frustrating when contractors don't show up. The performed the work that was expected and left the work space clean. Justin was on site to check on his team throughout the day during the job. The follow up was great and any time I had a question, he was quick to get back to me! Friendly and reliable!
    - SARAH G.
  • D
    I found this company because it was so highly rated here on Angie's list. It seems like they do good work and have many satisfied customers. However, I am completely turned off by their high-pressure sales tactics and would recommend others to avoid. In fact, if you look at Angie's List own page on "Roofing Scam: High-Pressure Sales", it is a very close description of the tactics employed by the Peak remodeling sales process. Another big concerning factor to me is the fact that this company has only been in business for 4 years. I understand that all companies have to start somewhere, but I have a very hard time paying for a warranty which is 10 times longer than the age of the company itself that ensures the work. I will outline the things that happened during our sales pitch process which were most concerning: (1) When scheduling the estimate, the scheduler makes sure that "all decision makers" (i.e., spouse) are present. This is so that you won't have a chance to talk it over later, because they will pressure you to sign a contract on the spot. (2) The sales pitch is very long and involves a well-rehearsed and detailed explanation of the company's many awards and prizes. They have small samples and little demos to show how great all their products and processes are. I actually believe this is all true, but it does feel exactly like a Cutco knives sales pitch or any other - the goal is to entrance the customer with the salesman's story rather than have you think critically and compare objectively to the services offered by others. (3) The salesman doesn't actually walk the roof to look at the shingles and any other issues, because they are not a contractor but just a salesman. (4) (Most important) You will be shown a sheet of paper with one totally outrageous price, and then a second much-lower (but still high) price if you sign on the spot. As pointed out in the Angie's List roofing scams page I mentioned above, the purpose of this is to pressure you to not consider other offers and to make a hasty decision. For Peak remodeling, they claim there is a 25% discount available only if you sign today. I have experienced these high-pressure sales tactics before and I find them extremely unpleasant and unethical. If a company stands by its pricing and its product, they should be happy to get me as a customer for the same price today or next week. I have actually fallen prey to these kind of tactics in the past, and I feel stupid for it. I hope that someone reads this review and has the strength to withstand these tactics whose aim is to prevent you from shopping around and getting a fair price.
    - Daniel R.
  • A
    Peak gave us a good price, matching the price of our lowest quote. They did the work promptly, showed up on time. They kept the work area neat throughout, and left the property immaculate. (After other roofing projects, I have spent months picking up stray nails. I haven���t found one this time.) The roof looks beautiful.
    - Jeanne L.
  • A
    Everything about this company was first rate. They told me what to expect. They kept me informed as to schedule. And they did everything that they promised when they promised. The roof looks great and the yard was cleaner when they left than when they arrived. I couldn't be happier with the work that they did.
    - Chuck B.
  • A
    Excellent work, service, price!! All Exteriors was 1 of 5 companies I contacted for a quote. Bill came and walked roof, explained material options, addressed all my concerns with various leakpoints I���d discovered upon moving into my home. He communicated promptly regarding scheduling, his crew was great, they worked efficiently to complete my roof same day. They cleaned up all the materials upon completion and showed me at different points how they addressed the pre-existing damage/leaks. I will definitely use All Exteriors again. In fact, planning to hire for exterior wall of home that also has extensive water damage (from roof problem). Unfortunate to have this going on with newly purchased home but having a reliable, competent contractor makes a huge difference.
    - Cara V.
  • A
    Overall the project went well from quoting the job to completing the installation. Bryan was very helpful throughout the entire process. Prior to the new roof, we had a leak. JLG Builds was the only contractor who offered to walk the roof to determine where the leak was coming from to help determine whether we needed just a repair or replacement. This was done at no additional cost. We got quotes from several contractors with all providing the same product and being around the same price. The willingness by JLG to figure out the leak was what set them apart. During the installation, additional unknown issues were found that JLG was able to address that day and were very reasonable with the pricing. They performed other work such as cutting open one of the peaks to allow for proper airflow at no additional cost. We have one skylight that we paid JLG builds to re-flash. After they started the work, they found that the existing flashing was perfectly fine and didn't need to be replaced. They left the existing flashing and removed the cost from the final bill. They easily could have not said anything and we as the home owner wouldn't have known the difference. The initial quality of their work seems really good. Only time will tell with something like a roof. They left the outside of the house cleaner than when they started. Overall, I am happy with the results and would recommend JLG builds.
    - Nick S.
  • A
    Chesapeake's estimator called back less than 24 hours after initial contact and arrived 3 days later to measure the job. He provided the estimate on the spot and next day stopped by with shingle color samples plus addresses of homes with the two shingle colors we were interested in for our roofs. After signing the contract, we were given an approximate install date, which was 3 weeks out. We were promptly informed of a 1 week delay (due to rain) for the install. The crew completed the main house in 2 days ( a Friday and Saturday) and returned early on Monday to complete work on the garage. Aside from a couple of pieces of damaged vinyl siding, the crew was careful to protect shrubs and other plantings adjacent to the main house and garage. Chesapeake sent out their siding crew to replace the damaged vinyl siding. All in all, the project was completed in a timely and professional manner. Of 4 estimates we received, Chesapeak's was the most reasonable.
    - Bruce C.
  • A
    Process went well. Contractor worked closely with my insurance company to ensure proper coverage and minimize my out of pocket costs. Roof replaced in one day!. Cleaned up well. Very happy with results.
    - Gene B.
  • A
    I have been a Fichtner Services customer for well over a decade. Not only have they replaced and repaired my roof, they have installed and replaced skylights and sliding glass doors. Two years ago they did an amazing job taking all of the wood siding off the exterior of my house and replacing it with Hardie Board and it looks beautiful. The office staff is always helpful, but they outdid themselves today. A hard rain revealed inside flooding from one of my sliding glass doors and I could not find the source of the leak. I called Fichtner at 8:30 am and someone was here at 12:30 pm and identified the problem and promised to get me on the repair schedule quickly. Their professionalism, followup, courtesy and great work is why I only go to this company whenever I need work on my home.
    - Mary P.
  • A
    Gutter Guys installed my gutters several years ago. Since then, I have paid them to come back and clean them every fall. They were here today and, under the supervision of Josh, did another great job. They cleaned the gutters, got branches off the roof, tightened some loose gutter screws, and left the place completely cleaned up. Thanks for another year of good work, guys!
    - Harley W.
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Roofing Contractors in Annapolis

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