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Foundation Repair reviews in Annapolis

  • B
    It went well for the most part. However, the workmen were delayed in getting here and worked late into the night to complete the project--like 11pm late. One of the drainage boxes was not installed correctly, but another workman came and, after thinking "outside the box" (his humor), was able to correct the problem. Unable to insert price, which was approx. $7000.
    - Susan M.
  • F
    As noted above, they have not contacted me.  I have sought and received services from another provider (also found on Angie's List).  It seems to me it is up to Aquaguard Waterproofing to contact me.  I tried to contact them and left messages, but received no response.  This is my first bad experience with an Angie's List provider.  I think I should be reimbursed.  This firm should not be on Angie's List.  Very unprofessional.
    - John F.
  • A
    Phil Schied from LEVELIFT SYSTEMS came over during snowy weather to look at a problem related to a gabion retaining wall. In consultation with Phil and others, it appears to be more serious and less urgent than our original concern. However, Phil came over quickly when it still seemed urgent.
    We were very pleased with both the interpersonal interaction and the results of the consultation with Phil and Levelift.
    By the way, I called Levelift based on their Angie's List ratings.
    - Moss S.
  • F
    I had multiple discussions with Mark Hall, the project manager.  He outlined the schedule and all of the work that would be done.  He assured me that he would not have to remove a closet door, that we would get 36" windows, and that he would assist in obtaining all necessary permits.  He explained in great detail where the windows would be going, and provided professional responses to all my questions.  He assured me that no window opening would be cut unless the window installation would be completed on that day.  He provided a 4 day timeline to complete the project.
    After three days, they boarded up a huge hole in the basement and left for the weekend.  Temperatures on this weekend were projected to be in the teens.  We were assured that no hole would be cut unless the window was going to be installed on that day, LIE. 
    We had been told by Mark that there would be no requirement to remove the Deck Steps.  They were removed, without any warning.  LIE
    Instead of working to install the window, they continued working on the existing window install.  This particular window installation went very badly when they decided to cut into the wood part of the foundation to install the window, added that they made a mistake and had to build a header.  What?  Waiting on structural engineer from contractor to determine level of damage to the structural integrity of the home.  This level of negligence is unacceptable.
    We were told that 36" windows would be installed, 30" windows were installed.
    I had asked about code requirements, and the answers could not be provided to me.  I spent some time looking into these codes that are readily available online.  I personally found a basic code violation in a matter of minutes.  After clearly documenting the inadequacies of the work performed, I had to discontinue working with Mr. Hall.  He had no acceptable answers for the shoddy workmanship that was clearly on display in our home.
    We immediately checked online for permits, all required permits were NOT pulled, and the only one that was pulled was not approved until days after they started working.
    Not only am i fighting to get my money returned for the work done, but I have been put out for over 4,000 dollarss in additional damages due to their lack of professionalism, honesty, workmanship and proper communication.
    - Mary C.
  • B
    The quality of the work that was performed was very good.  The communication between the front office, the salesman, the crew foreman and the customer was awful. The salesman gave us a start date.  No one showed up. A call to the front office produced a "I'll check on that and call you back".  No call back.  This same thing happened several times.  The salesman told us one thing, the front office told us another.  The foreman told us the crew would be back the next day, they arrived two or three days later.  There was no phone call letting us know the crew would not be arriving.   To summarize, the work that was done was just fine.  Communication was horrible.
    - Sue S.
  • A
    We were very happy with their work.  No leaks during very heavy rainstorms says it all!  They were very professional and followed up after a couple of rain storms to ensure that we had no further leak problems.  Their work was very neat, and the area they had to excavate to make the repair was very nicely graded. It was almost as if no work at all had been done in that area.  Based upon our experience, I would definitely recommend them again.
    - Clay F.
  • A
    Always easy to get an estimate and then schedule work. He is prompt and job is completed quickly. Always checks back to make sure we are satisfied with what was done. Will continue to use him.
    - Bobbi C.
  • A
    The estimator was punctual which is a trait missing from a lot of today's contractors. He even called to notify me that he was on the way. He was very professional and, even though this work isn't going to happen for now, gave me a few "Harry Homeowner" suggestions to first try. If these suggestions work then I've saved a few thousand dollars. How many contractors provide that type of service? I will definitely use them in the future should my basement wall required their type of repair. Overall, a very pleasant experience.
    - Charles C.
  • F
    Based upon favorable reviews, The Foundation Expert was my first choice so I called to schedule an appointment. I called the company at 7:00 am on a Friday and gave my name, phone number, alternate phone number, and email address. I was told that someone would be in touch soon to schedule a time to come out. Because I was nervous about the extent of potential damage, I called the company again around 2:00 to see if they knew how long it would take to have someone call me back. The person I spoke to could not give me that information but took down my name, phone number, alternate phone number and email address and said someone would call me back. It's almost a week later and no one has ever called me back. Given that the company has never returned my calls--although they claim to have a 24-hour emergency service--I went with another, more responsive company.
    - Emily C.
  • A
    WOW!  What a difference it makes when you hire a REAL PROFESSIONAL.  Five years ago when we hired another so-called "waterproofing company" to install an inside French Drain in our basement we thought we were saving money by their low price.  Sadly, we soon discovered why their price had been so low.  They actually had no actual waterproofing crews themselves but had sub-contracted the job people that I regret we let into our house.  That sub-contracting crew had jack-hammered up our basement floor and actually damaged part of our foundation walls in the process.  Although after the job was completed we didn't have any seepage again for almost 5  years - the damp musty smell never went away.  When the basement started actually leaking again after heavy rains we called the original company who had given us a "Lifetime Warrenty" against seepage, only to discover that they had changed their name and would no longer guarantee the job they had contracted.to do on our home under their former name.  What a rip-off!  This time we were more careful.  Instead of going with the cheapest price we chose the largest and oldest company in the area - Aquaguard Waterproofing of Beltsville, Maryland.  The difference was apparent right from the beginning.  When we called Aquaguard for a free estimate the call was taken by an actual human being - not an answering machine.  They were very polite and professional and booked an appointment the very next day.  The inspector arrived on time, spent about 15 minutes asking us questions about our home and previous experience with the other company.  He then did a thorough inspection of our entire basement and even took us outside with him as he inspected the complete perimeter of our home.   We all then sat around our dining room table while he explained and illustrated what had caused our basement problems in the first place and why the French Drain installed by the previous company had failed, as well as why it never had resolved the damp musty smell that had been emanating from stagnant water that had been festering inside the hollow cinder-blocks of our foundation for all these years.  He also showed us reports from various health professionals confirming my suspicions that damp musty basements present certain health challenges to the occupants of such a home.   What surprised us most however was that his inspection had revealed a series of stair-step cracks that were now expanding to horizontal cracks in the mortar joints between our cinder-block walls that - left unchecked - could have caused us serious structural issues in the future as the wall may bow inward with continued erosion.  Our home was  thankfully not yet at that stage.  He explained that at some point the only solution to a water problem that has progressed to the point of having caused serious structural issues is an outside waterproofing system that involves excavation, back hoes , reparging and the like. He showed us that Aquaguard frequently does such work.  However, at our stage the problem could still be effectively addressed using a water management system done largely from the inside of the basement that - although being a "compromise" with an excavation of the whole house, would still effectively resolve our issues at a much lower cost and less disruption of the property.  He felt confident enough in this compromise solution to include with his proposal a lifetime guarantee against seepage that would also be transferable to the next owner - something that would be useful when it comes time for us to sell our home.   His knowledge of our problem and the various options available to us far exceeded any other "inspector" who had ever come into our home to address the problem.  Of course, remember we had been offered a "lifetime warranty" before by the previous company only to be disappointed.  However, after learning from the website of the Maryland Department of Taxation and Assessments that unlike the previous company - Aquaguard has been in business under the same name for over 22 years we decided to this time go with the true professionals.  That has turned out to be a very wise choice.The company worked with our schedule to arrange the job at a time that worked well for us.  A soon as the crew arrived on the appointed day we knew we had made the RIGHT DECISION.  The Aquaguard crew was older, much more experienced than the kids who the previous company had sub-contracted the French Drain job to five years ago.  They worked with the efficiency of a well oiled machine.   They began by moving our furniture to the center of the basement and covering it  with tarps.   One of the crew memebers even helped us unmount a television from the wall and carry it upstairs to prevent it from being damaged by the airborne concrete dust that would be created once they began the job in earnest.  They pulled back the carpet and covered it with tarps.  They even put up a curtain to keep the dust from coming upstairs.  They didn't use the big air powered jack hammers the earlier crew had used to assault our foundation, but rather smaller, more precise electric tools that did't cause the kind of disruption and shaking of the house we had come to expect.  They operated their tools and machinery with the familiarity and skill one attributes to that of a skilled surgeon performing his tasks with precise surgical instruments in an operating room. They removed the old out dated French Drain that had now become clogged with mud over the years and was no longer working.  They repaired the structural undermining of our homes footer that had been caused by the French Drain encouraging water to wash out the ground from under the homes foundation. Once the old French Drain had been removed and the undermined footer reinforced with steel reinforced concrete, they installed a much shallower system next to the footer surrounded by lots of fresh gravel.  Then they drilled what they called "weep holes" into the core of every cavity of every bottom cinder-block all the way around the perimeter of our basement.  We were shocked to see the amount of smelly, stagnant water that came out.  No wonder we have had suffering from asthma and respiratory problems with that nasty stuff sitting in our walls. They then fitted a special channeling system that they said had been designed by the Army Corps of Engineers to channel any future water that entered the wall to the sub-floor system and eventually the pumps so that no water could never again fester in the walls.  The sub-floor system was sloped to two brand new sump pumps neatly installed into sealed containers below the floor with no open-pit or visible protruding pipe like old-fashioned pumps.  They then replaced the concrete slab with some of the neatest and most beautiful cement work I have ever seen.  In the finished part of our basement the water that had been stagnating inside our cinder-block walls had caused a discoloration on our drywall near the floor.  However, when the Aquaguard foreman showed us that the other side of the drywall was much worse we were surprised at how much that fungus,mold or mildew had spread behind the drywall into the 2x4 lumber studs and our insulation.  At our request he had his crew neatly cut the offending drywall, studs and insulation and haul them away with the other debris.They completed the job in record time and left our home neat and cleaner than we had expected after having so much serious construction work done.  We were very happy with the job they had done and pleased we this time had hired the real experts.Then the day after our next heavy rain we got a call from Jane, the Aquaguard service manager, checking to make sure that the system was operating as designed under it's first real test.  She asked us to walk around the entire basement with a flashlight to see if there were any damp spots so that if needed she could send a crew back out to make sure the job as 100% effective.We couldn't be more pleased with Aquaguard.  It has been two months since they completed the job and our old smelly basement is a thing of the past.  Even our respiratory symptoms seem to have subsided.  I feel better just knowing that that old smelly stagnant water can't breed anywhere in the walls of my house any more.  The house smells fresher all around and even seems cleaner than it was before we properly addressed the problem in the basement. In retrospect, the thousands of dollars we wasted five years ago with that other company  in attempt to "save money" might have seemed "penny wise"  at the time but it certainly turned out to be "pound foolish".  We highly recommend going with the TRUE PROFESSIONALS the first time around.  Once again we were given a LIFETIME WARRANTY -  but this time it's from a 22 year old local company that we feel confident that be around to back it up!
    - Laura E.
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Foundation Contractors in Annapolis

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