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Floor Cleaning reviews in Annapolis

  • A
    We were extremely impressed with the speed and efficiency of how quickly they were able to get the job done. Their prices are reasonable compared to other cleaning services. They were always professional, courteous and respectful every time we interacted with them. I reccomend Michelle's Cleaners to everyome i know and look forward to seeing them again!
    - Matthew S.
  • F
    I was really excited prior to the experience when I hired Ana. She seemed very personable and ready to do the job. However, it went downhill. First, they were late coming to the home. Te positive was Ana called to let me know they were running late. Several items that i pointed out at the beginning of the cleaning were not cleaned at the end of the cleaning and I had to repoint out those items one more time. Upon their leaving, some of those items were still not done. The floors were not cleaned. A day or so later when walking through the home, I found a bathroom not even touched, carpets not vacuumed, blinds still having dust, floors when wiped were coming up black with dirt (and these were corner areas and areas in the living room where no one had walked since the cleaning), drawers that were to be cleaned still had bread crumbs from the previous owner and so forth. The vacuum cleaner they used was very old and it showed when the carpets still had dirt and items still clinging to them. They stated they would use a wood cleaner on the floors but that was never done. I called a couple days later as the items began piling up that wasn't cleaned. Ana argued with me and implied i was the one lying. There was no reason for me to lie as I had been planning to hire her to clean my home twice a month which i told her the day they came to clean the home. However, after seeing how shoddy their work was especially with an empty house and the attitude and argument she gave me after the fact, I cannot in good faith either hire Ana again or even recommend her to anyone else. I ended up going over my entire home and recleaning the bathrooms, floors, drawers, and other areas. Should have paid myself.
    - jennifer a.
  • B
    The three girls showed up on time and went right to work upstairs. They moved the beds and furnishings away from walls in order to do a proper deep clean. The upstairs took a considerable amount of time which left little time to do my first floor which was in critical need of cleaning since I was hosting a party the next night. The manager called me to explain that the dollar amount we had discussed to clean the house was going to have to be increased if the girls remained longer to clean the downstairs.
    I will say that we did have a misunderstanding about how much the cost would be and how many hours were necessary.  I will not blame the manager as I believe that after reviewing the email correspondence I can see where we both did not communicate effectively. Regardless, the girls left to get a very late lunch and then returned to finish the job. Word to the wise, if you are using them for the first time, factor in the need to do a deep clean which will take longer then a regular weekly or bi-weekly cleaning and the price will be more for the first cleaning. This is true of most cleaning services. Also bear in mind that when the girls show up to a home they have never been in, they cannot know how long it will take to get the place really clean.  If your downstairs is more crucial for you to have cleaned, then ask them to start there first. In my case, I would have preferred to have had the first floor living areas cleaned and then have them spend less time upstairs where we really don't even use one of the bathrooms or our two guest rooms.
    That being said, they did do a very good job of getting the house looking and feeling much better. I have two dogs and two cats so in my case there is a lot of pet fur to be eliminated. I guess I could nit-pick the few areas where the surfaces could have been more thoroughly cleaned but really, they did do a good  job overall. The girls were very friendly and seemed to work well together. I have decided to engage them to do several more cleanings over the holiday season. In fact they are here again now, and did arrive on time again.  I do think the price is kind of high, but for now I'll keep the using the company.
    - Kimberly M.
  • A

    Mike arrived on time and did an excellent job of making it look as good as it did when it was brand new! Excellent job in a very few hours.  Would definitely use Grout MD again.


    - Janet K.
  • A
    The representative Bruce, comes each year.  Treats my home with care and respect, is professional and answered my many questions about carpet care, and floor care.   And when he leaves, it looks like new.  And that's something for white carpet.
    - Nancy T.
  • A
    I decided to do it in two stages because,although they move all of the furniture,I needed to take all the china and crystal out of cabinets,etc. I told them what kind of carpet I wanted and they asked me about walkways,pets the usage and so forth. They showed me the carpet in three or even four price ranges and left me alone. I wandered all over that store and found carpet that I hadn't even thought of before. I enjoyed being able to look without any pressure. When I chose my samples ,they answered all of my questions about material content,wearability,toxicity and ease of maintenance .I took the samples home and kept them for a week. After much consideration ,we decided on a certain carpet and they advised me on which pad to use and I placed my order. They told me how long and then followed that up with a phone call. They called the day it came in and let me choose a day and time that was good for me. The installers were perfect. They were very polite and took care moving our furniture and putting it back.We could not have been more pleased. The second time went just as well with everyone being true professionals. I would not even co cider using another company. We arethrilledwith the result and I recommend them to everyone.
    - virginia m.
  • A
    This company was very professional, friendly, and efficient. They worked hard, and we love our floor - a much better option than tile or carpet. The only complaint I have is that it took them a little while to contact me once I signed the contract, but once they did they quickly scheduled the work.
    - Elizabeth H.
  • A
    I needed my marble foyer polished and had a hard time finding a company that was qualified. A few said they "could" do that kind of work but I did not get the feeling they actually DID it much. The Elegant Floors rep gave me confidence that their crews were out every day doing exactly the kind of work I needed. I mentioned that we were also thinking about some wood refinishing and he measured the area and included that job on the proposal also. We contracted for both and were very happy with the results. Both the stone and wood crews were professional and courteous.
    - Scott H.
  • B
    It was fine. It was a good quality job. He was very responsive. They need 2 people there versus 1 on a bigger job because of the time it took.
    - Kristen B.
  • B
    OK
    - Tim D.
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Floor Cleaners in Annapolis

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