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Drain Pipe Installation reviews in Annapolis

  • A
    Entire process was as smooth as a project like this could be. Wendy thoroughly inspected and documented my crawl space mold, drainage, and moisture issues. She tediously reviewed my project and provided a variety of options. The crews that came out (1 - mold remediation/cleanup and 2 - encapsulation) were professional, prompt, clean, and responsive to questions I asked. MM&W isn't the cheapest company but they are the best and I would hire again...although I hope I don't ever need to.
    - Cara V.
  • A
    We were very happy with the end results. The team who did the work was great, dependable, and prompt. The designer we worked with was very helpful, responsive to our questions, made good suggestions and provided many options and actually listened to what we wanted. The installers for our new stone entry way were professional, conscientious and did a great job. We are very happy with the end results. Our new entry way is exactly what we envisioned. The planter box with its new stone veneer looks perfect with the rest of the house.
    - John M.
  • B
    They did the work and I think it will solve my problems which were extensive. However, they failed to remove all of the trash and debris and they fixed my neighbors roof drain, but not mine. That really puzzled me. What were they thinking? These are row houses, so the drain from his roof was near my house, but not my responsibility. The work itself looks sound.
    - Carol C.
  • A
    Dave and company did the job quickly and effectively. The estimate was lower than expected, and his crew was able to get the job done in half a day. I came home from work and it was complete to my expectation. The job required working in a tight space, replacing and enlarging a concrete drain at the bottom of some basement stairs. The performed the work with no impact to the surrounding area. Would definitely recommend in the future.
    - Brennan C.
  • B
    The owner, Paul Kingston, came out to do the initial estimate.  I need repair or replacement of an existing copper line to the outside hose bibs that had frozen and burst at a ball valve the previous winter.  I had tried to repair it myself with disastrous results.  Paul suggested using Uponor PEX pipe which is much more resistant to freeze-breakage than copper or rigid plastic pipe. He also suggested adding a drain valve so that I could empty the line during the winter.  
    A few days later they sent me an estimate which I found reasonable and they were able to schedule the work for the following week.  Keith and Kyle arrived right on time. I walked them through the project and they got right to work. The job seemed nicely done and they demonstrated that everything worked as requested.  When they were done they cleaned up all their supplies and debris.  They didn't put everything back in position in the basement workshop where they had been working inside.  OK so they didn't know where everything should go, I'll grant you, but the portable work bench is probably not stored in the doorway.  My only very minor complaint about that portion of the job. 
    The other action was "to obtain measurements from county mapping to approximate sewer cleanout location."  Keith came to the door about a half hour later to ask me to look at something.  He took me to a small hole, one of several, next to the driveway about halfway between the house and the street.  He said there were a lot roots in the soil, not surprising considering the size of the oak tree next to the driveway.  Anyway, while he was searching for the clean out and trying to get through the roots he severed the FIOS cable line.  He admitted it was totally his fault and that the Chesapeake Plumbing would pay for the repairs.  When he gave me the invoice he provided a number with the county for me to call and they would provide the location of the sewer clean-out.
    Stuff happens.  
    Chesapeake made good on the promise to pay for the repairs.  I told the Verizon tech what had happened and he asked for the plumber's address. Verizon sent all the repair bills directly the Chesapeake Plumbing and I haven't heard anything about it since.  
    My frustration with the situation comes on two points.
    1. It was obvious from the MULTIPLE holes in the yard that Keith did not have information from the county on the location of the clean out, even though this is what Chesapeake had contracted to do.
    2. Even as, I assume, a journeyman plumber he shouldn't have been digging for the clean out, which should be close to main sewer line and demarcating the county's line of responsibility, halfway up my yard.
    I may use Chesapeake Plumbing again, but with more wariness and watchfulness.
    - Wilford M.
  • A
    Jason and his staff fixed the standing water problem in my backyard. Every time it rained, a large puddle filled half of my yard. He installed a 50 gallon barrel filled with gravel in a 4ft hole underground. It was then attached to a grate through piping because of the roots in my yard. It was a great job and only took one day! It works great. They also cleaned up my garden and mulched and it has never looked better. I highly recommend Undercuts. Because they are so popular, they couldn't get to me right away but it was worth the wait!
    - Heather H.
  • A
    They were excellent.  They initially came out just to replace the water heater and after that was fixed I noticed the toilets were not.draining properly.  So the technician came back in and tried cleaning the pipes with an auger until they could come back the next day with a camera to further investigate.  They showed me the findings with the camera that roots had gotten into the pipes and where the pipes were cracked.  They fully explained the necessary steps to do all the repairs.  They had to use a back-ho and dig 6 feet down to get to all the damaged pipes and replace them.  I was very impressed at the timely and efficient manner in which they fixed the problems.  It took a total of two days which I thought was outstanding and we were only without water and plumbing for maybe 8-10 hours which was absolutely fantastic.   I would highly recommend them.
    - Roger L.
  • A
    They were awesome. They started on the 2nd and finished on the 3rd. They cleaned up after themselves and finished very quickly. We were very happy with their work and have not problems since they finished.
    - Ellen Currie W.
  • A
    They came the day after I hired them. They originally thought they would have to dig up both part of my driveway and my beautiful walkway. After examine the sewer pipe with a camera they decided that they could just dig up my drive and not the walkway. I really appreciate their thoughtfulness and consideration.
    I got quotes from four plumbers; $6,000, $4,100, $3,800 and $3,600. Alpha was not only the lowest but they had a $100 coupon on Angies's list which reduced the price to $3,500.
    Great prompt service from the most cost effective provider. This works for me!!!!
    - Elon B.
  • A
    I was fortunate enough to be downstairs to see when water started coming into the basement along two walls and in a corner of our basement.  The basement has a sump pump, but it's on the other side of the house, with no drainage path to get from one end of the house to the other.  I called All Aspects Waterproofing, asking them to diagnose the problem, recommend a method to fix it, and provide an estimate.  Steve examined the basement and then spent considerable time answering my questions about the causes of the problem and possible approaches to fix it.  In the end, he recommended an interior drain tile system.  The system runs all along one wall in the basement and part of two others.
    The work crew arrived on time, when scheduled.  They were polite and professional the whole time they were here.  They taped up plastic sheeting and put down drop cloths from the entrance they were using to the basement.  We had no trouble with dust kicked up by the work, and if anything, the work site was cleaner when they left than when they arrived.  As planned, they broke up the concrete near the basement wall, installed the drain tile system, a sump pit for it to drain into, the pump to evacuate the water, and the outflow line to discharge in the back yard.  When finished, they covered the drain tile trench with new concrete, which is beautifully smooth and level.  Although we haven't yet had a heavy enough rain to put the system to the test, the as-built system looked exactly like what was explained to me beforehand.  The county inspector who approved the work expressed no concerns.
    As to responsiveness... although it's a small nit, the company could have done better in communicating the plan for the system to the work crew who showed up to build it.  They had a diagram showing which walls the drainage system would cover, which was great.  But they had to ask me where to put the sump pit in the basement.  They also asked me where to route the outflow pipe into the back yard.  These were easy for me to recall and point out, based on my conversation with Steve, but if I hadn't been home, no one else in the family would have had the answers for them.  Also, when Steve came out initially, we talked about the need to disconnect and move our well pump and water conditioner to give the work crew access to the walls behind them.  As a result, we had no running water during the installation of the system.  This seemed to surprise the work crew when the time came to mix the concrete to cover the drain tile system.  Luckily, a neighbor was home, so I got permission to use someone else's exterior faucet.  Ideally, someone from All Aspects Waterproofing either would have told me in advance that I needed to make arrangements to use a neighbor's water given that mine would be disconnected, or told the work crew that they needed to bring enough water in buckets or barrels to mix the cement.  Ultimately, though, these were small hiccups that all worked out fine, and my wife and I are definitely looking forward to not bailing out our basement by hand during the next hard rain.
    - Jeffrey H.
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Drain Pipe Contractors in Annapolis

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