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Chimney & Fireplace reviews in Annapolis

  • A
    Responsive to calls and very quick to schedule an appointment. Quoted a fair price and that���s what we paid. Prompt, courteous and left the place spotless. Also did a fire safety inspection throughout the house ��� he is/was a firefighter. Will use his services annually. Glad to have a great local option for this kind of service.
    - Kelly D.
  • F
    If you're looking for high cost and low performance search no further than Capital Chimney. Don't let their initial low cost teaser on the web fool you because you will quickly be up-billed to more than twice the web quoted price. However, additional services by Capital Chimney included in the higher cost include 1) soot left in your living room, 2) a mess of soot and ash in your front yard, and 3) your furniture not restored to original locations after the cleaning. The lack of attention to detail by Capital Chimney is truly outstanding!
    - Lewis L.
  • A
    Dave is very informative and knows chimney systems exceptionally well. He has a long time experience and knows what he is talking about. He is honest, to the point and will help you understand what you need to know. I would recommend him anytime.
    - Kim D.
  • A
    The men who came were very neat and very thorough. They explained what the problems were and even showed me pictures. They did not pressure me to use their company to complete the repairs which need to be done, but they did give me an estimate.
    - Leslie A.
  • A
    However, I got much more than that! They did a complete cleaning, adjusting the pilot, explaining that there was a brass fitting that needed replacing, and they fixed my remote. All this for $90. My fireplace has worked wonderfully in the whole following year. When a new brass fitting could not be found, they came glued the old one excellently. I will only use them in them in the future. They truly are specialist.
    - Jinny J.
  • A
    Went very well. Service estimates came on time, thoroughly explained what needed to be done and answered my questions.Gave me two options and explained value of each one. Gave me a written estimate and explained I would be contacted today by office to schedule date for work. Very professional. Looking forward to having them do work.
    - Steve K.
  • C
    I called company since they have excellent Angie's List ratings. I explained I was taking day off to get a number of items taken care of at house. I asked for a morning appointment and she said they would come between 9:30 and 12:00, but exact time would be provided day before. I got the call the day before and office manager, Catherine, first wanted to not send anyone and just quoted a complete replacement. I told her I wasn't sure I needed that done. She said she would call back with time of visit. She called back and said it would be 12:30-1:00. Since I had a car repair appointment booked in early afternoon that was a problem. Initially she said the original person made a mistake by not noting a morning appointment and my appointment was 12:30-1:00. I told her I had booked other appointment based on what they promised. Catherine finally adjusted time inside promised window. I hope they do what they say now. I will update rating after work is done. Not happy now.
    - Steve K.
  • D
    When I took off work to be here for repair, the service person told me I needed 3 panels and probably should replace all 4 since they would break good side panel when they took it out. So now their price is $1200 vs. original $300. I understand seeing the job can change the scope of work, but they said it would be $1200 for job whether they replace 3 or 4 panels. I told service person, this looked like a bait and switch approach. At this point he refused to do the work. I called office, but got no answer. I would not use these people as they don't explain the logic of what they want to do (owner said removing panels was simple as removing one bracket). They obviously wanted $1200 for the job and I'm not sure the job would be safe based on the conflicting information I got from owner, Joe, and technician, Daren.
    - Steve K.
  • A
    Gentleman was highly professional; explained what he was doing at each step in the process and made sure I understood how to check my own system in the future. When I mentioned my gas fireplace hadn't been checked in a while, he offered to do it on the spot, despite that not being part of the original trouble call. Fixed my heat, checked and cleaned the fireplace, all in less than two hours, for a very reasonable price. Haven't had a problem since, but if I do, I will definitely be using these folks again.
    - Kassandra D.
  • A
    The installation went fine. Unfortunately, we had no idea that the time between ordering and delivery/installation would be three weeks, which temporarily derailed our construction process. While I assume the pricing for the units and installation were fair, we did not get any other quotes, so I really can't speak to that.
    - Mary V.
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Chimney And Fireplace Contractors in Annapolis

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