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Towing reviews in Annapolis

  • A
    My Jeep broke down an hour outside Fredericksburg, VA and my insurance towed it to the nearest repair shop, a Chrysler Jeep Dodge dealership. I got a quote from them for $2100 for the total repairs. After finding Pinehill on the Internet, I called for a quote.after explaining what the dealership said needed repaired, they gave me an estimate. They said they'd tow it from the dealer to their shop and inspect it. After they looked at it, everything seemed to add up and I had them repair it. The labor charges were a fraction of the cost of the dealer and the repair was completed quickly. I was pleased with the service and the price. If I lived in the area, I'd go back to them.
    - Kirk A.
  • F
    I took my 1998 323CI BMW into Redd's last month and was severely disappointed. Let me detail how unprofessional Redd's was in turn:

    1. I first tried to contact Redd's by phone on a Monday. No response, and no voicemail.

    2. I then sent Redd's an email via the web address provided on their website. No response.

    3. On Thursday, I called Redd's again and did get a response this time. We scheduled a time to bring my car in the following Monday, which was good for me since I could have one of my office mates accompany me and drive me back to work.

    4. I dropped off the car on Monday with the verbal agreement that the car would be diagnosised at the very latest by Wednesday afternoon. It was not. In fact, it wasn't diagnosed until late Friday afternoon and then only after I had repeated called to inquire on the status.

    5. I then continued to wait until the following Tuesday to get an estimate of how much the repairs would cost.

    When I finally got the estimate i was shocked! First, Redd's had charged me $200.00 to just and quot;lookand quot; over my car. This included telling me that my foglamps were missing and my headliner was falling down... Thanks Redd's, I can see that myself. Then these guys proposed charging me up to $500.00 to replace my spark plugs and one of my direct ignition coils. For those that don't know much about cars, changing spark plugs isn't that difficult. To pay these guys $300 plus dollars for their labor means either they were charging me $200 per hour or that it took them 3 hours to change the plugs, both of which are ridiculous. I can go into more of the repair estimates, but the rest of their costs were also ridiculous. My favorite was their particular prices of parts, which in some cases were double or triple the cost of which I COULD BUY ONLINE.

    I will never go back to these bozos and I don't recommend you do either.
    - Karen S.
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Towing Services in Annapolis

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