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Air Duct Cleaning reviews in Annapolis

  • A
    After the initial phone call, AAA followed up with a detailed email providing price and work to be completed. They arrived on time in a clean truck and all of their equipment was clean and well maintained. They explained thoroughly what they were going to do and toured the house locating all of the vents. Once they entered the house, both men put on shoe covers and were very careful handling their equipment. At each vent they took a before and after photo for review. They worked efficiently and quickly but it was about a 3 hour job due to the location of the dryer vent. I would highly recommend AAA duct cleaning and plan to use them in the future.
    - kathleen h.
  • A
    This is the third time I have used this company and will use again. They are excellent! There is a 2 hour service window. They call and let you know approximately when they will arrive. I have an unusual dryer cleaning routine because vent is on the roof. They arrived the second time having kept notes on where it was located. With the furnace vents they photograph the vents prior to cleaning and then photograph after so you can see the difference. I have found them to be professional and do an excellent job. There is a price discount for having both done at the same. Pricing is fair regardless.
    - Jinny J.
  • A
    It was great. They gave me a 3-hour window and came within that timeframe. They took their time and did not rush through the work so i know that they did a good job. The carpets look fantastic. The air duct cleaning needed to get done so the air quality seems to have improved and we are very happy.
    - Jen S.
  • A
    This was an Angie's List special that I took advantage of. The 2 men arrived a few minutes late, but went right to work. They were very polite and professional and completed the job in a little over an hour and a half. They cleaned up any dust or debris from their work and even changed out the filter in the air return for me before leaving. I was pleased with their work and would hire them again.
    - Norma U.
  • A
    Danny and Gary arrived early for my appointment, and I really appreciated that. Gary assessed the situation quickly and efficiently. They carried out the replacement, and it exceeded my expectations. I would recommend Powell and Turner to my family and friends. (Sam Hardesty)
    - Sam H.
  • A
    I can not say enough good things about this company. They went above and beyond what one could expect. The President of the company even came out to check things out and then sent his crew back over the next day. They checked everything out so thoroughly. Took their time and genuinely cared to solve this problem. They did their very best investigating and even treated for any microbes in the ductwork. This is not your typical air duct company advertised with value coupons. They are licensed and have large high quality equipment. The crew was very knowledgeable and professional. Highly recommend!
    - Sonya L.
  • B
    They showed up on time, and they did the job. The cleaning and vacuuming they did collapsed one of the AC ducts and left the AC running continuously because it was blowing a lot of the cool air into the attic. To be honest and fair though, I do not believe that the collapsed duct was their fault. I feel that the duct work was poorly done and old, and that it would have collapsed on anyone vacuuming it. The only negative thing I can say is that the price was high for my small AC system and the work they did, so in my case there was very little value in the deal.
    - Brent N.
  • F
    This is my personal opinion:  I don't think this guy is above board.  The vent cleaning deal is cheaper than others to get customers, once he shows up he finds mold and wants to charge a ridiculous fee to clean it out.  With all of the "fear" out there about mold, folks get scared and pay the fee.  I wanted to put that out there first, now the rest of the review:

    First, I had to contact him to schedule the cleaning when he didn't contact me, 6 days after making the purchase.  When I did, Joseph said he was busy and would call me back in an hour.  He called back in 5 hours and we scheduled the cleaning for Friday between 2-4.

    On Friday, he called at 3 to tell me he was about 45 mins away and he'd be there about 4.  He showed up at 4:40.

    Upon arrival he went straight to the HVAC unit and removed one of the service panels to access the fan, when he did he said there was mold in the unit.  I looked and there looked to be a small amount of mold.  At this point is when the fun begins.  He wanted to charge me up to $450 to remove the mold and clean the system.  When I was hesitant about spending that kind of money, he told me some "facts" about mold and the dangers and even said it could spread to other parts of the house and maybe even into the drywall; he said "I'm not trying to scare you, just letting you know information".

    I decided not to get the mold cleaned out by him and he refused to complete the cleaning because he didn't feel comfortable working on the system with mold in it.  I said ok, and that I'd just request a refund from Angies's List.

    Upon doing some research, mold needs 3 things to survive:  moisture, food (dust), and temp above 40 degrees.  If any one of those are missing, it dies.  So I did an inspection of my HVAC vent lines and found a spot where the return line had come loose in the basement and was letting moisture into the system.  I bought a $7 can of Lysol Neutra Air that kills mold and sprayed most of the can into the fan compartment both while the system was off and when it was running.  Then I wiped off all of the visible mold.

    Mold is now gone and it cost me $7 and some elbow grease, that is a $443 savings from what these guys were going to do.
    - Jeff R.
  • A
    Contractor called day before to confirm appointment. Contractor arrived on time and introduced himself. He was pleasant and efficient. He explained what he was going to do and the purpose. When he was done he explained what he had done and what he had found. He finished in less time than anticipated. He left the area very clean. I was very pleased with the work and felt comfortable with his explanations. I highly recommend the company.
    - Elaine L.
  • A
    Technician arrived on time was very professional and polite.  Explained the work to be done.  Cleaned up before leaving.  The technician was very courteous and did a nice job.  Would use them again.
    - Lisa B.
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Air Duct Cleaners in Annapolis

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