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Lawn Care reviews in Adamstown

  • F
    I had been a Scotts Lawn Service customer for less than a year when they called me in August or early September 2015 to offer lawn aeration and seeding services. I asked how often the aeration should be done and the salesman said every 1-2 years. Since I had the aeration performed on 11/1/2014 I declined these additional services. And I told him, regarding the seeding, that I had spoken to the lawn technician regarding a problem with Johnson Grass. I told the salesman that the tech told me that the only way to get rid of it was to kill it but that there was no herbicide specifically for that type of grass so the entire area would have to be killed and that it should be done in the Fall. The tech said to kill that area and then he would come back and seed the bare spots. Since it was not Fall I did not kill the Johnson Grass at that time. On 9/18/15 I came home to find that my lawn had been aerated and seeded, which surprised me since I had made it clear I did not want this service. Even on their website these services are listed as optional and I did not check the box to add them. On 9/22/15 I contacted Scotts through their website and stated my complaint. This was the second time they performed services that I did not ask to be done. The first time they removed the service from my bill. I asked them to remove these charges ($295) from my bill this time as again, these were not authorized. My bill still reflects the charges. I contacted them again via email on 10/11/15 and 10/21/15 to remove the charges. I even directed them to not perform any further services until we resolved the 9/18 service issue because if it could not be resolved I was going to terminate my service with them. But on 10/22/15 they performed another lawn treatment for $80.

    A representative called me in November to discuss the matter. I have repeatedly asked that they not call me and to contact me through email in the evenings. Yet this was the second time they called me during the day. Since I wanted to resolve the matter I  decided to stay on the line since I thought this would be a quick resolution. I stated that I wanted the charges removed from my bill for the aeration and seeding. I did not mention the fact of the unauthorized 10/22 service since if we could have amicably resolved the 9/18 service I would have paid for the 10/22 service. The rep started out pleasantly but when I tried to talk she talked over me and would not listen to me.
    - George G.
  • A
    - Caitlin I.
  • A
    They come when they're supposed to, they are reliable, and the guys that do the work do a good job. The workers are conscientious of the property -- they've never broken anything.
    - Alexander B.
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Lawn Care Services in Adamstown

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