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Car Dealership reviews in Woburn

Real People ~ Real Reviews ~ Real Results

  • They called us right away and were eager to sell us something. We got a sketchy vibe when we got to the showroom, though. When they drove us to a lot off-site to show us a car, they didn't even put on seat belts. It's like they weren't even trying to seem professional. Then when we told them we weren't ready to buy that day (the car they showed us didn't even have the electrical components hooked up yet!), the guy got very pushy. Overall, a bad feeling from this place.
    - Robin C.
  • In January I Purchased a 2010 Cadillac DTS Platinum from Olsen Cadillac in Woburn, MA. I paid a little over 23,000 plus $800 for shipping to Myrtle Beach. Unfortunately the GPS System has never worked since I received the car. I called the dealership and they said it was likely a defective disk and told me they would send another one. 

    Here it is 6 months later and I still have not received a new disk despite being told repeatedly that they would send another one.

    A $200 disk on a $22,000 car!!! Come on, get real.
    - Kenneth M.
  • Told leak was fixed when it was not and still is not. I was assured my the service department head that this would be completely resolved....... after three tries they have told be a different story each time.... but still leaking oil.
    - Daniel G.
  • Here's how it went. (During Feb- March of 2014)
    Broke down one morning; it happens. Roadside assistance came and jumped it. I then brought it in to get checked and they raid everything was fine after I was there for over 2 hours waiting for them to finish. 
    The next week the car didn't start again. I called roadside and after an hour they showed up. The car wouldn't take a jump so I had to call in a tow. The estimated wait time was 3 1/2 hours and both the dealer and Toyota where so rude to me when I mentioned that I would not wait around for 3 hours for a tow and refused to leave the keys to a car I'm responsible for with the car unattended. Turns out the tow did not even show up that evening so if I had waited it would have been for nothing. The next morning they towed the car to the dealership and they were RUDE to me. I couldn't believe the attitude I was getting because their car wasn't working. 
    They gave me a loner and I was on my way, no apology what so ever. After 3 days I picked up my car.
    A week later it wouldn't start again! Roadside came and it would not take a jump again! I was stuck on the side of the road on the Mass Pike (in case you didn't know tows aren't allowed on the Mass Pike and you have to wait for the police to come tow you. That took about 2 hours. 
    At this point I have been stuck on the side of the road 3 times in one month totaling about 6-8 hours of stranded time.The car is 3 months old.  I did get an apology from both Toyota and the Dealer (Toyota of Watertown) at this point.
    Needless to say, noone would want the car any longer after that point. This is why you lease, so you don't have to get stranded on the side of the road. I was fully expecting to figure out some situation that would work well for the both me and the dealer. Perhaps another Rav 4 for the same price or a newer model Rav 4 for a little more.
    (they played good cop bad cop which I didn't appreciate)
    But the sales manager shocked me beyond belief. He did not work with us at all. I said I would be happy to get into a new Rav4 for a similar price I'm paying and really put emphasis on the price because I cannot afford much more than I am paying now . He came back and pitched us a Venza for over $175 more a month (in a business sense, it was simply an insult). He would not help out at all, it was shocking. It's a lease, take the car back and give me a new one. I asked well what else can you do for us, his reply was " I don't have to do anything at all for you" I was completely stunned, I called Toyota and their rep was stunned that they would not just work with me on this matter. If any dealer give you this Toyota won't let me routine it's not true. These decisions are completely up to the dealership. Not only that, he told Toyota that I attempted to haggle for that terrible Venza deal. 
    Now I have no option but to sue. It's so sad that a business that treats customers like this can stay open simply because it is a corporation. Now I have to get lawyers involved and it will cost them way more money in legal fees to settle this situation then it would have been to just admit they sold me a lemon and apologized and worked with me to structure a new lease.
    Don't lease form them... just don't. There are to many dealerships out there and what separates the good from the bad is how they treat you when things go wrong. Toyota lost a customer forever and I LOVE the Rav 4. Lemon cars happen, mechanics of a car are complex and things go wrong. But the way I was treated is unacceptable. If you would like names of those involved just send me a message and I will be happy to share.
    - Robert C.
  • I scheduled a visit to their showroom for a test drive. I arrived to find the car I wanted to test drive is not available. Visit was a total waste of my time. Do me a favor. Skip this dealership.
    - Prakash M.
  • I have purchased two cars from Rob and was very happy. He is a true professional. However the overall experience was what you would expect. After dealing with Rob, I got sent to the little room called the BUSINESS OFFICE. That's where you really get the business. This is where a guy tries to cram a lot of bs down your throat.
    Service dept was nothing special. I've only had oil changes done.


    - Robert W.
  • The sales people were not knowledgeable. They were childish and inept. They pulled the "I have to go talk to my manager" nonsense so I said, "Why am I talking to you? Get the manager." We worked out a price and a few extras. I signed on the bottom line. Then I was left alone for 45 minutes. I asked other sales people what was going on but they were so busy ringing the bell signaling a new sale they didn't have the time or inclination to help out. Wasn't their sale. The overall behavior of the sales people was what you dread it will be: childish, inept, sloppy, and unprofessional (if car sales is even a profession). It was sort of like being at a fraternity party, the really dopey bad kind. When the sales person returned, he didn't know what the status of the car was. Or even where it was. They kept me cooling my heels for over 2 hours. At the end of this ridiculous experience, they had the nerve to coach me to give them all A's when Honda America surveyed me about my experience. I told them then there wasn't much good I could say. As a result, they didn't submit my name to Honda America and I never received a call. I wrote an email to Ernie Jr. about the whole dismal experience and received no reply. My guess is that he's too busy getting into the celebrity pages to worry about one sale. So here's the deal. If you buy from Boch on price, as I did, don't expect much. You know what you're getting into when you see all the self-congratulatory signs about how great Boch is and no signs about their customer service or how they value their customers. What I can't understand about these idiots is that, at some point, I will be in the market for a car again. They foolishly treat every sale as a one-time negotiation. Of course, I will never buy another car from them, but I am certain they could care less.
    - Bill P.
  • I conducted most of my auto purchasing research online so I went in knowing exactly what I wanted and that they had the car that best matched what I was looking for at a very good price. I called to make an appointment letting them know which car I wanted to test drive and they were ready for me within an hour. Everything went smoothly, the agency was easy to deal with and there was little pressure from them. They didn't come down on the price as much as I was hoping, but as they already had the best price in the area for similar cars, that didn't surprise me. Overall, it was a pretty painless experience.
    - Charles S.
  • They can be difficult to make an appointment with when you need to get your car serviced but when I bought my car, it was a very pleasant experience. The managers there were a lot of help and I got the car that I wanted with all of the features in it. The warranty that came with the purchase of my car.
    - LISA S.
  • .
    - sarah i.
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Car Dealerships in Woburn

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