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Fireplace Repair reviews in Winchester

Real People ~ Real Reviews ~ Real Results

  • After (trying to) deal with two other vendors, good internet reviews prompted me to drive up to Chelmsford. The salesman was knowledgeable, friendly, and efficient, answering questions and explaining options. They had many models in the shop to demo. The associated vendors whom they referred for plumbing and venting were also very good and very pleasant (included in total cost here, not all paid to Chelmsford). The time frame was slow but reasonably blamed on work backlog -- and the dates that were given as commitments were met.
    - John L.
  • Very well. They inspected flu for gas fireplace and gas furnace; vacuumed out deteriorated clay tile liner; and installed a stainless steel liner and components. They repointed top of chimney where bricks were loose, which was a tricky job atop a slate roof. They built staging to do so over part of the slate roof and part of an adjacent rubber roof. The staging broke holes in the rubber roof, which they patched.
    - NANCY C.
  • Joe was upfront and thorough, via telephone, describing the cost, required time, and expectations for cleaning our chimney. He was punctual, professional, and very neat. He also was patient and took the time to explain how our system worked, and what he would be doing to clean it. I would highly recommend hiring Joe if he is available.
    - Matthew P.
  • or anyWe had never had our chimney cleaned since we bought our home nearly 15 years ago. We have two fireplaces that we rarely use and our home is oil heated.  A few weeks ago I noticed that our neighbors were having their chimney cleaned by Northeast Chimney Sweeps.  It reminded me that we should have our chimney checked and cleaned too so I went across the street and spoke to Mr. Alfano.  He was extremely professional and explained what his basic service was and how much it would cost.   He suggested that I call his office to ake an appointment.  When I called the office told me they were booked into January but if someone cancelled they would let me know.  About a week later they called and told me about a cancellation and they could fit me in.  Mr Alfano showed up exactly on time, explained what he would do, how long it would take and what the cost would be.  Everything went right on schedule.  The work was done very professionally.  He checked all three of the flu's in the chimney and thoroughly cleaned the main one from our furnace.  They put down covering on our carpets and thoroughly cleaned up when they finished the job.  The charge was $245.00.
    I would highly recommend Northeast Chimney Sweeps for any type of chimney cleaning or repairs. 
    - Roy R.
  • Richard was prompt, clear, courteous and clean (a regular boy scout!).
    I was having problems with my fireplace not igniting.  He replaced the switch and the pilot light, cleaned the fireplace, and gave me an estimate for replacing the non-functioning fan.  He was right on time, layed out a drop cloth to ensure no mess occurred in my house, and left the house cleaner then when he arrived.  He did a great job!
    Thanks Richard!
    - Keith H.
  • It went very well. Dave was very responsive, courteous and professional. He seems to really know his business and is willing to jump right in. I was referred to Dave by a neighbor and wouldn't hesitate to recommend him to someone else.
    - Frans W.
  • All work was beautiful, and cleanup excellent.  They had good scaffolding to reach a difficult cathedral ceiling, and used only appropriate materials. This is a master mason, no half-way work, great pride in a job well done. As you can imagine, that much grinding and mortaring in a living room could leave a mess, but that wasn't so.  I wouldn't hesitate to have Celtic Masonry on the next project, it was a great provider for a job I had been dreading.
    - Kristine A.
  • Called for an estimate , he came out on time for the free estimate. I agreed to his price. He gave me a start date and time. He said 7am start on that Thursday and was unloading his tools with his helper at 6:50a. Not just the first day but everyday until he finished the job. I bought a piece of stone for the window sill in my bath that was a rough cut remnant . He re-cutit to fit and polished the edge on site. Umberto is top notch. Not many honest contractors who follow their word left anymore . Wish I could add the pics because words can't describe the job he and Enzo did. My wife and I give him AA+ from start to finish.
    - Johnnie B.
  • Anthony was always extremely polite and thoughtful.  It was not at all difficult to have him in the house while the work was being done.

    He is very competent.  He knows a lot about chimneys.  I am very satisfied.  I would recommend his work to anyone.  And will definitely call them again for any chimney-related maintenance.
    - Laura J.
  • There are four main components to Jel's  team and the reason we selected Jel over other bids which included some of the best names of contractors in our surrounding area.  With a project this big we looked at eight different bids and spent about a year during the recession doing our homework on each contractor before we pulled the trigger.
    1. Jel is the main personality of Mattos and his ambition and excitement for his company was very clear from the beginning and far exceeded others we interviewed.  You could tell he was going be on top of things at every turn and he was for every minute of our project.
    2. I have used the name Louis a few times already in this review, but he was definitely what put Mattos over the top.  Louis is an unbelievably talented designer who comes as a bonus when you sign with Mattos.  
    3. Jel's custom cabinet shop is amazing.  Be sure to look at some of their work before you sign, you won't be disappointed.
    4. Jel's brother Talas runs the painting crew and they make the finish work look incredible.  Their prep work with sanding and priming over and over until the finish was perfect blew me away.  I'm not a pro, but I've painted many rooms and trim as a Do-It-Yourselfer in my day and now I know how a real painting job should be done.  Awesome work.
     We selected Jel for a number of reasons over the others.  His price was right in the middle.  We did not want the highest and we did not want the lowest bid.  His reviews on Angie's list were nothing but solid A's.  Finally, Jel and Louis were the only team that provided an Designer as part of their package.  Louis and Jel were the only team that questioned our architectural drawings and came back with colorful sketches on a different layout that Louis thought would look better and flow better than what was already on paper.  Adding a separate designer with another contractor would have added about 10%-15% more to the cost which we simply did not have in the budget.

    Those sketches sealed the deal and we had our drawings revised to meet Louis' sketches which we loved.  We can not give Louis enough credit in this project.  Without him, there is no way the project gets done in the time it was.

    Having Louis as the designer simplified every design decision.  He set up a meeting at a tile and stone company and in 3 hours we had all the stone, tile and marble selected for 6 bathrooms, our kitchen and our family room fireplace feature wall.  It did not stop there.  Louis learned our taste and he selected every fixture, doorknob, door, paint color, bathroom fixtures and countless other details that normally a homeowner has to do on their own or hire an outside designer who may clash with the architect or the contractor.  We probably rejected about 10% of Louis' selection and he quickly had an alternative selection presented to us that kept the project on schedule.

    Building an entire house requires an incredible amount of logistics to insure materials are at the job site at the correct time otherwise work stops and it cost you money.  Louis and Jel and his entire team work like a well oiled machine.  As long as the homeowner can make their decisions like we did with Louis, your project will not get delayed with Jel.  

    The punch list items were minor and completed and we can not believe our dream home is done.  We left an area of the original basement unfinished for storage, but we plan to finish it later and will definitely use Mattos again.

    Jel and Louis, thanks for making our dream come through.

    Ray&Gail
    - Ray M.
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Fireplace Contractors in Winchester

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