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Counseling & Mental Health reviews in Wilbraham

  • A
    Borsari, Dr. Len
    He is an exceptional therapist.  He is outstanding and he empowers his patients to actively participate in their healing.  He is very warm and very caring.   He is very popular but he has made time for me.
    - Bridget B.
  • F
    Family Care Counseling Associates
    The most recent interaction revolves around a June 2011 supervised visit. I contacted this counselor on about July 11 to get an update. I received a single line reply that she hadn't received the notes from the supervisor. That's all. I also learned that she would be out of the office for almost two weeks on vacation. I spoke with my son's mother and she said the earliest appointment she could get was for August 12.

    I contacted this counselor today, made note that it's been two moths and asked for an update. Once again, I received a single line reply from a secretary that the counselor would get back to me on September 11. I had previously informed this counselor that I was trying to schedule a visit for the second week of September, i.e. around September 11.

    This counselor assisted in drafting the guidelines that were presented to the court. She willingly participated, knowing the extra time it would take. If she's not willing to take the time, she should step aside. I've called and left multiple messages for the owner of this practice, but he has never returned my call. Lastly, I learned that the counselor seeing my son is an independent contractor that works under the Family Care name. She's allowed to use the name and billing, but is not held accountable to anyone at this practice.
    - Timothy F.
  • F
    Family Care Counseling Associates
    A counselor at Family Care Counseling continues to see my son on a semi-regular basis. Last September, she told me that she thought he had developmental issues, i..e that he may be "special needs." In November 2010, she arranged for him to undergo 8 hours of testing. The tests were completed in November 2010 and the results were available in December 2010. Although I've asked for the results several times, the counselor refuses to supply them to me. In February 2011, she said that she hadn't seen them yet. As of May 25, 2011, after asking 5 times, I still haven't received information on my son's issues. I tried again on May 25 and asked the counselor if there were any things we need to discuss or if she has any concerns, before a scheduled visit takes place between me and my son. She responded and said, "I have not yet rendered an opinion, and will send you any written opinion when complete."  She's had the results for more than 6 months, which is plenty of time to form an opinion. This most recent example is only one in a long line of failures by this counselor. Since my son started seeing this counselor in October 2005, our relationship has gone from good to non-existent. I've tried to address the lack of responsiveness from this counselor with the owner of Family Care, Rob Robinson, but he never returned any of my calls. Family Care Counseling considers the counselor that sees my son is an "independent contractor." Thus, not answerable to the organization.
    - Timothy F.
  • A
    James, Susan W
    Sue has been really helpful over the years. We've gone through some terrible patches and had to do a lot of work on our own, but things have been going great for quite a while. Now we just go in for occasional sessions to check on our progress. Once we admitted that there were also some medical issues we needed to take care of things changed for the better. So it was a combination of her help and our work that got us through things and helped us progress.
    - Peter L.
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Counseling Services in Wilbraham

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