Very bad experience; totally insulting and inconvenient. I schedule appointment almost three weeks in advance and the morning of the appointment, no one showed up or called. After they were approximately one hour late, I called, the owner stated that he would find out where the technician was and call me back. I waited 15 minutes and he did not return my call. I called back on every number listed for the company and my calls went to voicemail. I called back from a different number and the owner answered and seemed taken off-guard, laughed nervously and stated, "oh, you've got a few numbers. Is your number 401-710-7057?" The owner then told me that the scheduled technician decided not to call or come by and take a look and evaluate - that stated after we had already in detail scheduled a damper repair and complete 2 flue chimney service. His incompetence alarmed me and I told him that I would call him back, then after considering his incompetence and attempted avoidance decided to retain a different contractor's services. When I tried to call back, my calls went to voicemail. The owner’s horrendously unprofessional behavior and demeanor call into question the credibility and operation of this business and indicates a future propensity for similar damage to customers personal and financial well-being.
Very bad experience; totally insulting and inconvenient. All In One a Complete Chimney Service 602 Hill St Whitinsville, MA 01588-1061 http://www.allinonechimneyservice.com joe@allinonechimneyservice.com Worcester 508-615-0598 Whitinsville 508-234-5565 Milford 508-966-7178
Service Provider Response
Good Morning, I have just signed up for Angies List and to my surprise had a negative review from a couple of years ago. I pride myself on customer service and good public relations and am not accustom to having negative feed back . I would have addressed this issue sooner if I had known. I went into my files and notes from Nov.18 2011to inquire of that days events. I operate and run my company with great pride and consideration. For these reasons I do not sit behind a desk but am in the field working. All calls are forwarded to my cell so that I can give each of my clients the dedication they deserve. Nov. is a very busy time for us and it is not uncommon to have apt. set weeks in advance. What is uncommon and far from company protocol is a no call no show. My first appointment that day was at 8 am and I had left my shop at 7:00 that morning. My technician scheduled to visit you was not do to arrive until after I had left. I was unaware that he did not arrive at your property until you had called. I did not answer initially because I was with a client and unable to get to my phone.You are absolutely right if I was taken back by your call, quite frankly I was shocked.I then proceeded to try and contact my tech. to no avail. I did indeed reach him later that morning to find a very apologetic employee. He was up all night with his 3 year old daughter who had contracted hand foot and mouth disease. I am not sure if you are familiar with this but it causes high fevers and great pain. As a result he slept through his alarm as well as my calls.I did try to contact you as soon as I had found out what had happened so that I could offer a discounted rate and next day service, but was unsuccessful in my attempts.I would not have called the night before to confirm the appointment if I had known otherwise.I can not apologize enough for these unforeseen circumstances or for how my tone may have been misinterpreted. I am aware that this took place sometime ago and I am sure you have found a company local to you that you are happy with. I still have your contact information and would like the opportunity to replace the bad taste left by us.I will be mailing you a $ 50.00 gift certificate to Brians restaurant here in Northbridge. Warm Regards Joe Livingstone All In One Chimney
