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Cell Phone Service reviews in Whately

  • A
    AT&T Mobility - West springfield
    We've been using them for 1 1/2 years. We auto pay the bill. I haven't had any problems but my husband has problems with his phone. He has a lot of problems with dropped calls but I don't. We have the exact same phone so I'm not sure what the problem is. Anytime I've had a problem I've gone down there and they have taken care of it within 10 minutes. We have full data with them. I like them and will continue to use them but I don't know if he will continue to use them.
    - Elizabeth F.
  • A
    I like Verizon Wireless for their reliability and stability. Their service doesn't go down. They are quite expensive, but that may be due to the type of phones we have and the data plan.
    - Karen L.
  • C
    I get more drop calls, they have limited coverage, and I’ve been replacing my cell phone four times already due to some unit problems. However, customer service had been very helpful despite of my frustrations. They see to it that all my issues were well addressed.
    - Kari N.
  • F
    Consumer Cellular Inc
    I had three of them that I sent back. The DARO 824 overheats and the back plate was made of plastic. It dents the plastic because the phone runs at a 140 degrees and the reason I know it is because it tells the temperature of the phone. They won’t upgrade the phone.
    - Bob S.
  • F
    This company uses deceptive business practices and has too many corporate inconsistencies. One is told differing answers depending whether one deals with them in-store vs. on-line vs. by telephone. After seeing Father's Day ads for "free" phones on tv, I went to the store on Boston Rd. in Springfield and was told that I was not eligible unless I signed up for a new contract. The phone was actually not free, but they were issuing cash card rebates for the phones on sale. When I said that I had seen my account on-line that I was eligible for a free upgrade, I was told that they were separate promotions and that the company had actually done away with free phone upgrades. I was told that the new contract requirement and the rebate info were in the fine print of the tv ad. I certainly didn't see either.    Ron, the assistant manager, sold me my new phone and according to him I would save money on a new "value plan". I specifically told him that I did not want any "apps" that cost money. I asked him how to switch my contacts to the new phone. He offered to do it and went to another place in the store. When he returned my contacts were all there as well as several other apps. Days later, I discovered that he had installed a free trial app for Caller ID that would cost $3.99 per line. When I called customer service to have the service removed, I was told that it was only $2.99 and rather than have my family upset with me, I agreed to keep the service at that price. Of course when I got the bill, it was still $3.99 per line.    I knew the plan was changed, but did not realize that all of the lines were affected. The  two add-a-lines now had new contract dates... which means an over $400 early term fee if either of these family members want to drop T-Mobile. The new plan should not charge me a separate $20 for Unlimited minutes on one of my lines when the plan supposedly includes Unlimited minutes. (Double charging)     If Ron acted under T-Mobile's directives as a salesman then they should both share the consequences. My Caller ID should be reduced to the price I was told... when I called and was prepared to cancel it.
    - Paula B.
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Cell Phone Companies in Whately

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