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Firewood Company reviews in Westford

  • F
    Concord Tree & Landscape
    I called on Friday morning in response to an ad on Craigslist for firewood for $220/cord from Concord Tree and Landscape.  I spoke with someone who said they would be able to deliver on Saturday afternoon.  They stated that due to my location they would have to charge a $30. Delivery charge.  That was fine.  They said that they would call me before they left.  I gave them both my home and cell numbers, and they asked if the number on caller ID was a good number as well.  I stated that yes it was it was my cell number.  No excuses that they had the wrong numbers.
    I was home all day Saturday except for 30 minutes in the early morning to go to the ATM to get cash to pay for the wood.  I waited all day Saturday and the wood was never delivered.  I understand thing may come up but I would expect a phone call and we could have rescheduled.  Instead I spent my day waiting for a delivery that never came.  The thing that gets me is It is a week before Christmas and I could have used the time for Christmas shopping.  I also missed a niece's birthday party because I had to wait for the delivery. Thanks Concord Tree and Landscape.    

    - Hugh L.
  • B
    3 Guys Firewood Service
    I was on the fence about this review, but in the end I decided that this firewood experience was better than others over the last few years and I will probably order from them again.  I absolutely dread buying firewood.  You never know what you're going to get (quality or quantity) and by the time you stack it and realize you were shorted,  and burn a few logs and realize it's not fully seasoned, your check has been cashed and there's not much you can do.  In my experience deliveries are almost always short, it's just a matter of how much.  Also, firewood dealers use the term "seasoned" very loosely.
    After several years of bad experience from other dealers, I decided to give 3 Guys a try.  I thought maybe my problem was that I was always ordering the cheapest wood I could find.  3 Guys wasn't the cheapest but still priced pretty well, and I'd seen them advertise for years in the Action Unlimited so I thought they would be reputable,  The woman on the phone assured me that they've been doing this a long time, and they always deliver the full amount.  So I placed my order for 4 cords, and they delivered a few days later exactly when they said they would.
    With two young kids stacking firewood is usually not high on my weekend priority list, so it took me about a month to finish the job.  When I finished, I pulled out the tape measure and calculator and came up with about 375 cu ft, just shy of 3 cords.  Being short didn't surprise me, but being short a full cord did.  I decided I'd give them a call, but since a month had passed since they delivered I didn't know what my chances were of getting more wood delivered.
    After a few attempts and an unreturned voice mail, I finally got the same woman to answer.  She didn't sound surprised or dubious by the amount that I was short, and simply took my address and told me they'd deliver another cord by the end of the week.  No questions and no fuss, but I was skeptical that I'd ever see that delivery truck.
    Sure enough, the next weekend a truck appeared with another load of wood.  The driver was super friendly, and he's probably the reason I consider this an overall positive experience.  I asked if he wanted to measure my wood stack and he said it wasn't necessary.  He apologized for the inconvenience, and explained that they take customers at their word because they wanted to build a reputation for good service.  He even wanted me to tell my neighbors.
    So in the end I received the full amount of wood that I paid for.  It's split into very nice size pieces, and seems well seasoned.  In fact, we burned some of it today and it lights right up, and there's no steam hissing out of the ends of the logs.
    Based on the previous review, I'm not convinced that I was originally shorted by mistake.  This company delivers a lot of wood, and I would expect that they know exactly how much they are delivering.  However, I'm willing to give them the benefit of the doubt, and since they delivered more wood without any fuss I'll order from them again next year.  Unfortunately the firewood business is generally pretty shady, and I feel like I can trust 3 Guys to do the right thing so I'll stick with them.
    Despite the rocky start to our relationship, I would also recommend them to others.  Just be sure to stack and measure your wood.
    - Mark K.
  • A
    Excellent overall service. Great ready to burn wood. I have been using this wood since October. No sizzle or hiss of wet wood. Great product. Friendly professional service. Delivered when he said he would.

    - Hugh L.
  • F
    Eager Beaver Firewood Co
    No response from bob mercer
    - Noelle D.
  • A
    Eager Beaver Firewood Co
    Very smooth and punctual, highly recommended
    - David S.
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Firewood Companies in Westford

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