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Home Improvement reviews in West Springfield

  • F
    I used their services for the first time this past season. They came once a week to mow the lawn, one time after only four days, when it was clearly not needed. That should have been a sign of things to come. At the end of the season, when they came to the door and asked my son if I wanted a "final leaf cleanup". My son called me at work and asked me and I told my son to say yes. They picked up some leaves in the backyard. The grass was already dormant, so there was nothing to mow. They did not clean out between the bushes, just the leaves that were easy to get at. Imagine my shock when I received an invoice for $355.00 for mowing and leaf pick up! Mowing? It was December, the lawn was already dormant! The previous leaf cleaning service was $225.00, which at least included mowing the lawn. I called and left a message, asking for a call back to discuss the invoice, to which I received no reply. I wrote to them twice asking for a call back, again with out any reply. My last letter included a check for $150.00, as I certainly was not trying to stiff them on the bill. I just wanted to discuss an excessive invoice. Yesterday I got another invoice with finance charges and still no call back from them. I am going to pay the invoice, as they clearly have no interest in discussing this with me and it's not worth my time going to Small Claims Court to be made whole. I really find it ironic that when he came to first speak with us about doing our yard and he was in the "Sales Mode". He said "I always have my phone with me. Call me anytime." When it came down to a call back for a problem there was no response, even after repeated requests. I don't understand how someone can be so cavalier about their customers. I spent $1,700.00 with them in one season. Shouldn't that make me a valuable customer? They will never set foot back on my property again and I certainly would not recommend them to anyone else.
    - John R.
  • A
    We couldn't be happier with Fletcher's response, professionalism and the cost of the work (on the Sunday before Christmas Eve). We called for help mid morning on Sunday, the phone was answered by a very nice woman (sorry I didn't jot down her name). She took our info and we were called about 15 min later by the tech on call; Steve. He was out straight but assured us he'd get to us as soon as possible. 2 pm, Bernard called and said he was on the way. Said he'd been called in early to help get everyone taken care of (wow...). Long story short (sorry) Bernard cleared the problem, double checked with his camera to be sure the drain was clear, Very nice, very professional guy. Big surprise was the job was 1/2 what a "rooter" company quoted us as a minimum. Got a drain problem, call Fletcher Sewer & Drain Inc.
    - Chris C.
  • A
    I went great. Michael worked us into his schedule that day after our springs broke and my Wife���s car was trapped in the garage. He was there within an hour and replaced both springs. We also had him replace the opener since ours was very old. He took care of it all and was done quickly. He even repaired some trim on garage at no cost.
    - Richard A.
  • A
    Clean Machine was actually my second choice. My first choice had a better price, but he was injured a few days before he was to do my house, and I needed to get someone else in a hurry. They were a little more expensive, but not out of line. They were supposed to arrive "around 1 or 2." They got here at 2:20 - a little bit late, but no big deal. The most important thing is that they did a good job cleaning my house. They even cleaned my concrete driveway, although that wasn't part of the deal.
    - Charles A.
  • A
    Brian had two men there exactly when he said they would be. They were all business, working steadily, doing a tear out of the chimney area and re-building. They also replaced several shingles that I didn't expect to be in the deal and several peak caps that were cracked. His guys communicated well and went the extra mile on a tough roof to work on. Brian also took the trouble to get a nice match with shingles well over 20 years old. Dealing with Brian and Class was a great experience and we would absolutely do business with him again, and recommend him.
    - Michelle D.
  • A
    We just finished our kitchen makeover with Kitchen Counsel. We couldn't be happier with the outcome! It looks fantastic. From the initial visit to give us a quote to his final finishing details, Mike Talmadge was thorough, responsive and easy to work with. We obtained three quotes and Mike's price was very competitive. However, his standard of quality was very high. We love the cabinets and his suggested storage ideas have really made our kitchen seem bigger. This being our first redo, we were a little afraid of taking on such a huge project, but Mike guided us through the process and worked with our flooring contractor to make it a seamless transition. He and his workmen cleaned up each day so we weren't greeted with a big mess. Whenever we had a question or concern, Mike was speedy in responding and worked to make it right. I would not hesitate to recommend Mike and his team for any kitchen makeover. You won't regret it!
    - Margaret C.
  • A
    I've had Ren do many jobs for me over the years. This time he installed 3 replacement windows for me. As expected he did a great job. Removed the old windows, worked with me to find new windows that I liked even though they required staining on the inside, installed the new ones, replaced old sills as needed, stained the new windows. He was punctual and diligent. Everything got done in a quality and timely manner. Also he's a very nice friendly guy.
    - Janine M.
  • A
    Bob was able to stop the leak. For the stubborn leaks, Bob came back to fix the issue at no extra charge. This is the 2nd time I used this company to fix leaks in my basement and would definitely call again if needed.
    - Kris V.
  • A
    Vinnie came and gave me a price and indicated an approximate time frame for the work to be done. He called 2 days in advance to let me know what time his crew would start and what I could expect as far as using my driveway. His crew arrived bright and early and got right to work. I was able to use my new driveway that evening. Excellent job, no sprinkler heads damaged. Very happy with the job. I might also add that 4 of my neighbors were satisfied customers of Louis Pallotta Paving.
    - Susan L.
  • A
    Service was performed same week I called. The technician was professional, introducing himself and and explaining the entire process prior to starting. Even brought indoor shoes as to not make a mess going outside to inside my home. Great job, cleaned up. Would hire again and recommend.
    - Paula M.
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Home Improvement Services in West Springfield

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