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Gutter Repair reviews in West Springfield

  • A
    PATRICK KELLY ROOFING & SIDING
    EXCELLENT. I called Patrick Kelly requesting an estimate. He promptly returned my call, provided a detailed written estimate and we scheduled a start date. This all was done on the day that I called him. He showed up on time, completed the work as requested and to the cost quoted. The clean up after the roofing job was exceptional. My overall rating is EXCELLENT, I HIGHLY recommend his services and would definitely use his services again on future work.
    - Michael M.
  • A
    Alliance Home Improvement Inc
    Great experience. Sergiy was extremely prompt in giving the free estimate, the work was done quickly and professionally, and there was no mess left behind. Would definitely recommend them to anyone considering getting their gutters replaced.
    - David B.
  • A
    Alliance Home Improvement Inc
    I can't say enough good things.  Everything went smoothly and on schedule.  The team that came were respectful, professional and courteous. 
    The craftsmanship was fantastic!  My home is more comfortable in summer and winter.  My home value is up and my energy bills are down.
    I liked their work so much, that they will be doing my next large home project!
    - DonnaRenee C.
  • D
    Vista Home Improvement
    1) I hired them to help a relative's new roof and gutters. Overall, the job was done and it appeared to be satisfactory. Also, my relative had their chimney redone based on the recommendation of Vista. However, the entire process didn't go as smoothly as you would think. Issue with awful flashing they put around the brand new chimney they put in next to a brand new roof. It stuck out like a sore thumb. They fixed it after some convincing, though. Issue with some gutters that were installed. They fixed it. Further issue with the gutter "spongy" guards that were installed in the gutters due to the nature of them suddenly sprouting branches that never ever sprouted in the gutters in the past. I think it is the nature of the gutter guards but they should have been mentioned ahead of time. However, after some convincing and back and forth about this last issue, they final came up with a compromise that was accepted. But it took forever it seemed for them to finish the repair on this last issue. In fact, I had to call a few times at least asking when it would be done. Yes, the person that I talked to appeared to be nice, but that doesn't cut it after a while of no results. So,  yes, finally this last issue was done - they replaced the spongy gutter guards in one section only with the normal top gutter guards. I mentioned to them again to please send me a final paper documenting about this replacement, and they said they would. That paper never came.
    2) Also, during the time of the quote process for my relatives roof and gutter project, before any work began for them, I also asked for them to come by my house to provide quotes on a list of projects that I needed for my home improvement. After all, their name says "Home Improvement" in it. 
    This was the correspondence with them via email:
    Mar 24, 2014: "On 3/19 last week, I called and left a message for Vista for an estimate at my home on several projects. I also left them another message yesterday. I did not receive a call back."
    Mar 24, 2014: they replied: "Hmm. That?s very unusual. The office is not open on Sunday, maybe there is an issue with our messaging system.  In any event, I can set up a time with you directly to come take a look.  Is there a day/time later in the week that would work best for you?  I have Thur. & Fri. open at this point."
    Mar 24, 2014: I replied back to them with my available times for the appointment and my address.
    Mar 24, 2014: They replied back to me with an appointment time for that coming Friday, Mar 28th .
    Mar 28, 2014: I was at my relatives house for their appointment earlier and the Vista rep said to me that it wasn't necessary to drive to my house for the appointment they set up with me, but they just wanted to review one of the projects with me while at my relatives house (instead of driving over). I found that to be very odd and not very professional. But at the time I dismissed it (I should have gone with my gut feeling anyways) and still tried to work with them.
    Apr 1, 2014: Then they suddenly emailed me saying: "I went over (to my house) to work with Brian and at this point in time we wouldn?t have the resources to do all of the various things you need done.  The re-decking is the only thing we?d be able to provide an estimate for as it?s within the scope of our normal product range. If you?d like to have us set up a time to look at that let me know.  I can understand if you?re looking for one contractor to handle the entire project.   Thanks again for thinking of us, and let me know how you?d like to proceed."
    Apr 1, 2014: All I wrote back was: "Thank you for your update. I will keep it in mind about the decking to set up an appointment for a quote in the near future." 
    But now that I have thought about this further, their title says "Home Improvement". So they can't take on home improvement projects? It now appears they were not being accommodating on purpose. I felt that I was being dismissed and no consideration was given to any of my projects, which we didn't even go into detail yet.
    But yet my relative already signed on with them for the roof and gutters at that house.
     

    UPDATE? REPLY IN RESPONSE TO VISTA'S COMMENT BELOW:
    My review is not confusing, but it is accurate. Regarding the gutter sponge filtration insert, these types of inserts do generate seeds (later to be found out by me doing an online search). Your reply information is inaccurate actually. There wasn't one flower that grew out of the spongy gutter insert. It wasn't even a flower. It was about 4-5 tree sprouts that grew out of the spongy inserts in one section only. Never have any type of plants sprouted out of the gutters in the past. And in your response about it being from birds nests, if you reviewed your information correctly, the previous birds nests were found on the other side of the house (by the driveway). 

    I have to say that you are outright lying about a quote I received for the deck. I copied above the actual correspondence that took place about my projects and there was never a quote provided for the re-deck. That is entirely inaccurate information you are indicating in your reply. And this sentence: "There were items that we do not do so we let the customer know that.". I am glad that you let customers know that, but really the projects that I had were in line with what many "Home Improvement" companies would do. Maybe you should retitle your company's name to "Vista Roofing, Gutters, Siding and Decking Home Improvement".

    And I didn't say the entire experience working with you was bad working with your company initially, but when a company states inaccurate data to a customer or dismisses a review as "confusing", I find that inappropriate.  Also, there were a few follow-ups from your company that were delayed previous. And finally, I did not received the final documentation that I requested several times previously. 

    After their unacceptable reply, I have changed my score from C (fair) to D (bad).
    - Kathy T.
  • A
    Alliance Home Improvement Inc
    Excellent work  , workers very pleasant and knowledge  worked together very well. answered any questions I had , and explained everything  where anyone would be able to understand  Thanks Sergy
    - John J.
  • A
    VERDON'S SEAMLESS ALUMINUM GUTTERS
    Great job so far! Spent time to make sure the fitting through the deck and under was just right. I was very impressed by his determination. The gutters are seamless and look great and blend nicely with my other current gutters.
    - Kathy T.
  • A
    Minuteman Leafguard
    Service was good, however, the  workers did not get the instructions regarding the placement of the gutters.  Fortunately, the worker checked before cutting through a brand new deck. The work was performed quickly and everything was picked up before they left.  We were pleased with the outcome..

    - Linda J.
  • A
    ASG Seamless Gutters Inc
    I contracted and paid Vista directly to do my gutters but when the truck came, it was for ASG Seamless Gutters and they were perfect, they were quick, they were professional and did a good job. Everything that they did was perfect.
    - William B.
  • A
    PHIL BEAULIEU & SONS HOME IMPROVEMENT, INC.
    I am extremely pleased with everything they did.  The workers were hard working men who arrived early each morning, did a wonderful job, cleaned up everything, and did all that I expected of them and more!!  I would definitely recommend them to anyone interested in their services.  
    And dealing with Phil Beaulieu the father, and Al Beaulieu one of his sons, was such a pleasure.  Both men went out of their way to accommodate my requests.  I really could not ask for more from this company.  I will definitely use them again in the future.
    - Diane B.
  • A
    Adam Quenneville Roofing & Siding
    Through out our search for a roofing contractor Adams name came up quite a bit.  Everyone had nothing but good things to say about Adam Quenneville Roofing and Siding.  This made our decision much easier. Right from the first meeting we felt comfortable with our decision.  They walked us through every detail of what would be done during the replacement of our rood and windows and continued to keep us inform through out the entire job.  At no time did we feel that we did not know what was going on.  The quality of work is unbelievable, the price was great and the job was complete well with in the time frame they gave us.  They have a very professional crew of people, from the sales staff to the installers.  We couldnt be happier that we went with Adam Quenneville and his team.  Thank you to Adam and his team for making this major renovation to our home a very easy and pleasant experience.  We will be in contact when we are ready to have our siding replaced... Thanks again
    Very happy customer
    - Mark C.
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Gutter Repair Contractors in West Springfield

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