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Hardware Store reviews in West Newton

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  • They might be a bit higher in price than other home improvement stores but you cannot beat their service and advice. I can go in with a part and they will find the replacement and tell me how to do it. I love this store for its people.
    - PAM W.
  • I was building a house and planning to use Splash to supply all of my bathroom fixtures. We met with a salesperson (Stephanie) who was very nice and seemed very knowledgeable, but that is where the good experience ended. It took her weeks to get back to us with a quote for the products we had chosen, then only later did I figure out that her quote was completely wrong. It was hard to follow because it designated everything by product number but when I did some research to double check what she had included, I realized that there were countless mistakes in the quote. It became a huge problem because our plumber had used the list for purposes of ordering products to do the plumbing rough and we ended up using several of the wrong valves. I decided to completely forget about Splash and instead went to JD Daddario in Newton whom I found to be much more responsive and knowledgeable and their quote was perfect. I should also point out that she gave us our first quote in Dec. 2007, then in February 2008 we changed a few things and had to update the quote. She sent the revised quote but failed to mention that several of the prices had almost doubled in the span of 2 months. She claimed prices had gone up significantly but it seemed hard to believe they had almost doubled.
    - Dina C.
  • Most people I've encountered have had limited knowledge of their store. I'm frequently sent to the wrong aisle. There are a few very good knowledgeable workers, but most don't live up to that. There's usually a big selection, that is why I use them. If I need quality wood I go to a lumber store because their lumber is not that good (but it's cheap).
    - PAM W.
  • The people here are very knowledgeable and helpful. They can explain the differences in products. The store is small and clean. I prefer this store over Home Depot, but they don't carry as much as Home Depot.
    - PAM W.
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    - Robert E.
  • Salemen have been polite and don't try to sell me something I don't need or want.
    - PAM W.
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Hardware Stores in West Newton

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