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Boarding reviews in Watertown

  • A
    Above & Beyond Pet Services
    We have been regular clients of Above and Beyond for over a year now. They walk our mini-dachshund, Winston, 4-5 times a week. They are truly exceptional and we adore our dog walkers, Alyce, Billy and Holly. When we began, Holly came out to meet us and took very detailed notes about our dog, our needs and our schedule. Since then she has been professional, thoughtful, quick to respond to any scheduling changes or any questions and a true pleasure to work with. She also walks Winston on occasion, and is amazing at all she does. Our regular dog walker, Alyce has been absolutely fantastic. Winston is a little guy and will not walk with just anyone. In fact, he is likely one of their trickiest clients! Alyce has been patient and kind with him. From the moment I met Alyce I have never had a single worry about leaving Winston in her care. She is responsible and genuinely understands dogs. She truly loves her work!! When it rains she takes the initiative to find his coat and is sure to towel him off. When he wants to play fetch, she plays fetch. When he wants to play in the snow, she plays in the snow with him. Whatever the day, I know he and Alyce have fun together on his walks. Billy is our regular back up walker and again, nothing but the best from this place. He is a gem and Winston loves him as well. In fact, he stayed overnight to care for Winston when I had to go out of town last minute. Above and Beyond made all the arrangements on very short notice and were very accommodating. They sent photos and updates to keep me informed. I feel very lucky to know they are spending time with Winston every day while I am at work. Winston loves his walking buddies dearly, he gets very excited to see them! From every aspect, Above and Beyond really is above and beyond! I am grateful to work with such a unique group of people who truly love their work and are exceptionally good at what them do. I cannot recommend them more highly.
    - Rebekah Z.
  • D
    Crate Escape
    Overall the staff is very nice and professional.  However, they allow 50 dogs with only two staff people in a very small indoor space, approx 300 square feet in their Huron Av. Cambridge location.
    This is too many animals crowded in a small space.  Also the industry recommendation of number of staff to dog ratio should be 1 staff/caretaker per 12 dogs.   Summed up, they operate with only half the staff required for this many dogs.
    The poor dogs are overcrowded in this space. 
    Another item you should know before considering this service is that they do not allow dog toys. Their reason is they fight over them. Other doggy day care places allow it.  My dog loves toys.  But when you have that many dogs "50 at once" and only two staff members and a teeny space for them, of course you cannot handle throwing toys for them to fetch.  Poor things.  How do they get exercise?  They also do not walk your pet. 
    Can you imagine being an animal overcrowded in a small room for full day or even half day?  The two times I picked up my dog, he ran to me as if he was begging me to take him home. But that's my dog. 
    It's too bad because the place is soooo cute and the people are so nice.  However, my dog's happiness comes first. 
    - Karen L.
  • F
    My husband and l looked for a boarding place that was closer to home to board our black lab. Our lab has been boarded in a great place out in Norton but this time we wanted to try something closer to home. Most of the information online seems to indicate that this a great place and we were happy with the so-called interview. Our dog did great and played nice with other dogs there so we booked her staying right on the spot. She loves playing with other dogs and that part was important for us. On the surface this looks like a great choice. However, three days into her stay we received a voice mail and an email saying that she was not doing well in groups, that she was being dominant and aggressive so she had to be put away in the crate. But in addition that she was not handling very well. We were really surprised because she is taken to the dog park at least three days a week for almost an hour each time and never has had ANY incident, if anything she has been bullied by more aggressive dogs. She plays almost every day with another black lab and another small dog. However, we were open to this surprising behavior thinking it was due to our absence. We arranged for her dog walker to pick her up a couple of days later since we were still away for a couple of days. However when we arrived home we noticed that she had bruises and what seems to be a rash or burns around her mouth. The Common Dog failed to alert the dog walker about her condition when she picked her up and it was not until I called them that they kind of acknowledged the issue. One of the staff members - Monica - told me that she noticed that she was rubbing her nose against the dirt but she thought it was 'normal' and that 'it is really difficult to know what happens to every dog when they have 60 of them together'. I then asked to speak with her supervisor who called me back. This time she (Rhonda) recognized that she probably got hurt while in the crate, but she blamed her since 'she was not handling it well'. I called the vet and he is worried to treat her for the wrong thing and my feeling is that my dog was mishandled and put in the crate in a very stressful state and hurt herself while trying to get out of the crate and the staff didn't do anything. To the Common dog staff this seems to be 'normal' like if the dog deserved it. They are not apologizing but rather seem to be trying to hide the fact that they didn't do their job. They don't show any concern for the dog, in all my conversations with them they seem more concerned about covering their backs for a potential complaint. So if you are looking for a place that understands dogs and that actually take care of your dog if a difficult situation arises, this is not your place. The staff will always blame your dog and yourself. I was told that ' I don't know how aggressive my dog is'. You need to imagine this after she passing the interview with them where they watched her play with other dogs, plus she is 1 year and half old and lived with us since she was 8 weeks. Our dog is a part of our family and we spend a lot of time with her and know her extremely well. So being told by someone who has spent a few days with her that we don't know her is quite obnoxious. It looks like they take more dogs that they can handle with the staff they have and they have staff that doesn't really care about dogs. My guess is that any dog that starts playing a little bit rough in that 60 dog pack is put away by their unexperienced staff so they don't have to deal with it. They don't seem to have enough staff to handle 60 dogs. So if you are concerned about this, you should not take your dog there. I don't think they are honest about how they handle your dog, so they won't tell you if an incident occurred. I'm planning to file an official complaint against them.
    - Ines C.
  • A
    We have a 1 year old Bulldog named Stella who is around someone everyday, all day, as she goes to work with my husband and is back with both of us on evenings and weekends. Due to this set-up, we are not comfortable boarding Stella in a traditional kennel because she is so used to an open unstructured environment, so I needed to find a "Home-based" boarding situation where Stella could feel like she was part of a family and be around people and dogs in a natural environment. After reviewing some local boarding options (I live in Watertown) I found out how difficult it is to stumble upon in-home boarding, but then I went on Angie's List and found Mary and Happy Pet Care! As stated by the previous poster, Mary is extremely prompt and professional (checks and responds to email/phone calls in a timely manner), has a number of years of experience in pet-care management, is trained in responding to emergency situations, she loves all dogs (even took in an abandoned dog who is now the light of her life - named "Lucky") and best of all, SHE ACCEPTS CREDIT CARDS!!! Having her keep my CC on file and getting charged directly after service is the most convenient and stress free way to do business and I love it! This also shows her level of commitment to running a long term operation (as setting up merchant accounts for credit card acceptance is no easy task); knowing that she wants to stick around makes me feel even more confident in her services. After visiting Mary and her doggie digs, it was good to see that she lets the dogs have the run of the house (i.e. she is not a clean freak so you know your dog won't be getting scolded for sitting on the couch). Also, she many times boards multiple dogs, so Stella always meets and makes new doggie friends. Our last boarding vendor had 2 very high energy, constant barking yorkies which freaked Stella out, so she was always stressed upon arriving home after her stay (not so with Happy Pet Care)! Both times we have boarded Stella (usually between 3 to 4 days). Stella has been healthy and happy as the other dogs that usually stay with Mary are extremely friendly and accepting of new members. Mary has been conscious with our requests for special restrictions on Stella such as AC temperature requirements (bulldogs can easily die from heat exhaustion) and minimized walking/playtime (again, bulldogs don't always know their limits in the summer heat). When your CC is charged, you will receive an itemized invoice via email (again, which I think is extremely convenient). Their costs are extremely competitive in the overall doggie boarding industry. I am extremely happy with having found Mary and Happy Pet Care. I currently suggest her to everyone I know and have already pre-booked her for upcoming stays.
    - Lynn W.
  • A
    Active Paws Inc
    When I was in search for doggy day care I contacted Active Paws. With dozens of questions on a piece of paper in front of me I literally had Cara on the phone just short of an hour. She was positive and extremely supportive as I was a nervous, first time pet owner. When I first met Cara and Gerard at our "puppy interview" I was pleased to see that they were as friendly in person as they were on the phone. My dog was instantly attached, as was I. They began taking care of Charlie a day later. Since then he has seen them every week day for play groups and spends a couple of evenings each week with them while I have business meetings, and he also has several sleep overs with when I travel. Active Paws is literally a second home for Charlie. He gets so excited when I even mention Cara and Gerard's names. He wags his tail and runs to the door in hopes we are meeting them at the park. We love Active Paws and cannot imagine life without them!
    - elizabeth k.
  • A
    Cambridge Veterinary Care
    - MERRYL G.
  • A
    I have been a Torren customer for 8 years. They do a great job caring for my dogs. My dogs are always happy to visit their people friends at Toureen. Great staff!!
    - Didi F.
  • A
    - Mary S.
  • A
    Wonderful experience.
    - Susan B.
  • A
    Skipton Kennel
    Excellent. They had room. They use A/C for the dogs, keep them quiet and happy and the place is spick and span clean. A great kennel.
    - Christopher C.
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Kennels in Watertown

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